Asus India — Asus vivobook x512fa notebook

Address:hanamkonda service centre,warangal ,telangana

Sir i purchased it in feb 15 2020, from the date of purchase it got repaired consecutively 4-5 times.
1)first laptop was shutting down itself with in purchase of 15 days
2)next time the laptop was booting black screen itself
3)two times software os got crashed instantly without a reason.they installed new os without proper report of problem cause
4)this is the where critical time which laptop was booting to bios menu from startup itself. Given to warangal service center they kept the product within them for 3 months without proper fixing and service
5)after receive of product new problems like battery draining fastly, touchpad, a loud buzzing sound, over heating, rough touchpad
and so on etc...
As they are not giving proper service, they are not responding at all still iam waiting for my laptop proper service or replacement but they denying the replacement
i lost my classes, project works and waste of time while they kept themselves the laptop for most of the time without fixing it.
6) i made number of calls, mails, chats and they registered "n" number of complaints but not fixing it . i was tired since 3 1/2 months still not yet unit collected even i placed for onsite -service also

i need a replacement/refund/or proper service to my laptop with compensation of warranty extension
Was this information helpful?
No (0)
Yes (0)
Asus India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Asus India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    11%
    Complaints
    1251
    Pending
    0
    Resolved
    143
    Asus India Phone
    +91 85 5423 8449
    Asus India Address
    18-474, Lakshmi Towers, Old Town, Anantapuram, Mumbai, Maharashtra, India
    View all Asus India contact information