Asus India Complaints & Reviews

I bought the new ASUS ROG Phone 5 on 14th May 2021. Only after 2 months of the purchase, on 19th Aug 2021, I switched on my phone from the switched off state, and didn't switch on. I tried different charger but phone was just dead. I ran to the nearest authorized asus service center which is "TVS Electronics Ltd. - Asus Service Center Thane, Maharashtra". They told me to submit my phone there and they will call me once its repaired. After 5 days, service center called me and told me my phone is repaired and collect it. I went there to collect my phone, only to find out my phone's finger print is not working. Service center person told me, that its his first time dealing with ROG5, and he needs few more days to fix this. So i again submitted the phone there and came back home. Now, they are not picking up calls and aren't telling me any update.

If service center guys are not trained why ASUS gives them Authorized status. They have opened my phone several times now, Its beeen only 2 months, even my EMI are not paid off yet. After paying so much money, I expect a good product, but ASUS has failed to deliver it to me. and even after sale service is so bad. I want a replacement for my unit, with a proper working unit since its only been used 2 months or so.

And I am not the only one to whom this has happend:
https://zentalk.asus.com/en/discussion/51973/rog5-got-switched-off-automatically...⇄
On this forum, you can see multiple people having the same issue with ROG phone 5.

I had purchased an ASUS Vivo Book 14 M409Da-EK146T AMD Quad Core from AMAZON on dt. 16.10.2020 vide Invoice No. IN-DEL3-109229. As there is no clarity in the camera and damaged in SSD connector which was free of cost supplied with the laptop, I made a complaint over toll free no.[protected]. In response, I have been allotted with a complaint bearing no. A[protected]-0001. Thereafter, one lady telephoned me from Bhubaneswar service center in land no.[protected] at 12.16 pm and she transferred the call to their hardwire mechanic/engineer to discuss about the problem. when I told about the problem, he said that why you are sitting for about a year and it is not possible to attained the complaint at this stage. when I told that my device is within the warranty period, he not only behave rudely but also straight way refused to provide any service and cut the telephone. In view of above there is gross deficiency of service on your part during warranty period and behavior of your employees are ridiculous. You are therefore calling upon to attend the complaint within seven days, failing which I have no other option then to approach the legal forum for appropriate relief and in that event your company will be liable to pay compensation for deficiency of service, mental harassment and other legal expenses. Take it as a notice for legal proceeding.
Dhananjaya Mund
Advocate
Orissa High Court,
Cuttack, Odisha
[protected]
[protected]@yahoo.in

Asus has one of the worst employee in my city Gorakhpur.She is such a hot headed, see I'm a student and they were asking 7500 to replace my laptop screen, since it's a large amount so I needed to talk to my father but she didn't understand and started passing comments"Jb sb jgh se thakk har jaiyega to mujhe bta dijiye ga" to which I didn't reply and left service centre.I will get my laptop repaired in other city and will never buy Asus products ever in the future for such a disrespectful experience.

My New lap top han no battery back up

I have purchased a new laptop asus tuf f15 gaming laptop from vijay sales prabhadevi on date 11 august 2021. The product has a manufacturing defect. The camera doesnt work sometimes. Its a hardware issue. But asus india service center not serious to resolve My prob. Asus srvice center dadar, king crest bldg near kabutar khana talked rudely and denied me to give me replacement of my product

On 14th July, I visited the service center to get my device repaired. I was asked to submit the device. After around 2 days, I was informed that some software tweaks and a spare part called a sub-board should solve the problems. I was asked to pay 2.5 times the list price (on the ASUS website) of the spare. Only after I questioned them with adequate proof, did they agree on the list price. Before making the payment, I tried to bring this to ASUS’s attention by contacting ASUS customer support. The issue was escalated but not addressed properly. On 21st July, I gave up on this, made the payment for the services and spare dispatch was initiated. I was supposed to receive an RMA number (for tracking purposes) from the service center after payment completion. But it did not happen. I again contacted ASUS customer support and the service center was asked to send me RMA. On around 28th July, the center informed me that the device had been repaired and asked to collect it. The next day, I visited the center and found that the device was showing some issues. I was told that some software tweak would solve the problem and again deposited the device. On 4th August, I again paid a visit and found that the device was still showing a boot-loop issue. I waited for an hour or so to get it repaired. The same day I realized that the device was stuck in some bootloader (hard reset) after downloading updates. I was convinced that the center is incapable of handling my device. This time I did not visit them. I emailed the ASUS CEO helpdesk and 4 days later got in touch with them. I was asked to visit the center again. On 9th August, I emailed [protected]@asus.com and described my problem. 2 days later, I got in touch with ASUS regional representative, Sourav Ghosh and TVS Electronics representative, Arun. Arun asked me to visit the service center once again saying that he will guide the center well in advance. On 11th August, I paid a visit and submitted my handset. Today (13th August), the center informed that they have ordered 2 spare parts. Their delivery itself will take 7-10 days. Only after they are delivered will they begin some testing. I could not tolerate this and tried to reach Arun and Sourav through email and call. Sourav has not replied yet but Arun asked to wait. I also contacted Mr Mathew from the CEO helpdesk. I was told to wait. These guys were completely ignorant of the customer’s time and stress.

Even now I do not have my phone. During the last 1-month, I have tried numerous ways to reach ASUS support via emails and calls and paid several visits to the service center. But the end result is ‘device not repaired’. These guys are absolutely insensitive to the stress and mental agony I have been going through. The customer support of ASUS is terrible and the services of TVS Electronics are unprofessional and worst. I have informed them via emails and calls that I would register a consumer complaint but did not receive a proper and positive reply. This complaint forum is my last hope.

To whom it may concern
Sir,
I have suffered the same problem again but now my warranty is over but facing the same issue. (kaypad fault), please help me with this situations

Thank you very much for your time.

Dear Sir,

I am very frustrated after buying this Asus Gaming Laptop ASUS TUF Gaming FX504

I have had 3 major repairs in the last 9 months

I purchased the laptop on 28th Sept 2020.

1st Dec 2020, I registered complain that the laptop was working too slow. Also basic games were not playable as it was too laggy. The warranty verification procedure was completed. However due to covid onsite service request was created by Asus on 26th Dec 2020. My Laptop was taken to the service centre. Was told that the motherboard had a problem and that replacement has been ordered. After a lot of complains and multiple frustrating calls I received my laptop around 30th of Jan with replaced motherboard. Was without laptop for a month.

30th Mar 2021, Raised a complain that the second hard drive was not being detected by windows. Hard disk was replaced after 10 days after 2 visits.

28th June 2021, Raised complain for hard drive disappearing, wifi adapter disappearing, and laptop lag and freeze & also sometimes not powering on at all. Onsite visit was done and they replaced hard drive again. I had raised complain for multiple problems but the service centre was only informed about the hard drive problem. After the hard drive replacement the laptop worked fine.
15 days after last repair again I experienced heavy lag on the laptop which which is happening sometimes.

I have spent a lot of time following up with Asus every time things went wrong and have gone through a long patch of frustration which we do not deserve after buying an expensive Asus laptop. After all of this my warranty will come to an end soon and I was just recently told that I should have bought extended warranty when I bought the laptop. I was not informed by anyone regarding extended warranty otherwise I would have definitely taken warranty when I’m spending a good amount for the laptop.

So after all this pain that we have gone thru due to a faulty product that we purchased and since it keeps failing repeatedly I need out of this. I was also told that the company does not have a return, replacement policy or any other policy. After paying for an expensive product which turns out to be faulty repeatedly I feel cheated. I have been through hell with this. Apart from the trouble we have gone through, we have not been able to use your product for almost 2 months because of problems. Who will compensate for all this.

I had written to Asus Ceo via form submission online. I got a mail that they will contact me in 2 days. Got no call. Every time i speak to someone. I only get a mail regarding opening a support ticket for repairs.

I cant live with this laptop which is uncertain and unreliable. I want my money back.

I had purchased Asus Rog 5 phone in April 2021. Within a period of 3 months there was issue in connecting the wifi in the phone. I contacted service centre and they repaired the phone. While clarifying as to what they did to resolve the phone they said that there was some issue in motherboard and the same has been rectified. After receiving the phone now I am facing lots of issues in the phone. While gaming there are tiny black dots that come on the screen. While calling it doesn't connect and most of the time I have to use flight mode option to rectify the issue. The screen starts flickering and automatic brightness option doesn't work. While receiving the phone I noticed that it hasn't been cleaned from inside and the dust still was visible. I demand a replacement of the phone as I am heavily disheartened by the performance of the phone while paying around Rs. 50, 000/- for the same.

Customer Name : Anita
Unit Serial No : LCN0CX17290551E
RMA ID : ING2M70244
Case id-A[protected]-00

This case was filed on 8 july 2021.My Asus laptop is not working from the date of buying it. My laptop is under warranty. I have contacted the customer care of asus India several times during the last months regarding the problem with my asus laptop. I called them again and again for onsite service of my laptop. But they are just filing complaints again and again and are not telling me what happened to my previous complaint. Neither customer care able to provide any solution kept me on hold always for a long time. I bought my laptop online from flipkart and contacted both customer care. But no response. !!
Poor service by asus.I am really frustrated please help me out with this product of Asus.

What is the use of such warranty??
Nobody follows up

In keyboard the power buttun doesn't work properly
sometime laptop does not turn on

Bad behaviour of the manager of the asus store, He made the bill too early even when I was just checking the specification of the product. Went into irrelevant arguments too many times.

The store is located in Gorakhpur City.
Complete address - Om Computers, 1st floor, Shahi Market, Gorakhpur.

My laptop getting shut down automatically many time and no stopped auto matically it self working and not getting start nither getting charge since 24 july 202 please refund i have purchased this product on 28 april 2021.

Customer Name : Vivek Deshwal
Customer Contact No : [protected]/[protected]
Unit Serial No : LAN0CV09P95242C
RMA ID : ING3M70173
Case id-[protected]
This case was filed on 19july 2021 and still after 5 working days problem not sorted.Neither customer care able to provide any solution.kept me on hold for 1hour today
Poor service by asus
I have planned to buy no more laptops for my school
Same laptop case was filed before lockdown and that time asus excused giving reason of lockdown

What is the use of such warranty??
Nobody follows up

I am planning to throw these laptops just because of anxiety asus is giving to me
Try to listen the call which i made today

Adapter problem ...charging is not establishing.

Mouse cursor keeping on jumping while typing and opening various folders.
difficult to select a folder and t o open.

I purchased a notebook Zephyrus g14 priced 1.5 lakhs now I m having trouble with my sons feet it's burned due to heating problem of the device. As he plays casually on the laptop. I loved a complaint and the service provider replies it is usual with a notebook like this!!! I mean 95 degree up when playing a game. I want to update my model or replace it they are not listening my complaint.

I have contacted the customer care of asus India several times during the last 1-2 months regarding the problem with my asus laptop. My laptop isn't working after using it for 4-5 months. It isn't even starting. I called them again and again for onsite service of my laptop. But they are just filing complaints again and again and are not telling me what happened to my previous complaint. I bought my laptop online from flipcart and contacted both customer care. But no response. !! If nothing will be done I will complaint in consumer complaint.

Laptop not able to connect to Internet despite showing the network. We tried checking our Internal network as well, however there is an issue with the laptop, pls check once from your end and pls rectify.

I bought phone from flipkart on 9th May and was delayed in delivery, finally when recieved found with multiple problem, contacted flipkart but they refused to replace, registered complaint through mail and phone and was told to contact service centre . Centre was closed due to lock down finally they recived my phone on 9th June at Srinagar and since then phone is there, finally recieved phone today on[protected] and to my utter surprise the phone still has same issue. They not only have sold me a defective product but also harrassed me by thier attitude and poor service