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Asus India Complaints & Reviews

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Updated: Jan 2, 2026
Complaints 1268
Resolved
145
Unresolved
1123
So far, so good. Asus India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Asus India will keep up the work and continue to help more customers with their concerns even better 🤝
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Asus India reviews & complaints page 11

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S
sunil kumar @ ambernath east
Jul 25, 2021
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Address: INDIA
Website: www.consumercomplaints.in/new_complaint

My laptop getting shut down automatically many time and no stopped auto matically it self working and not getting start nither getting charge since 24 july 202 please refund i have purchased this product on 28 april 2021.
Asus India customer support has been notified about the posted complaint.
Jul 25, 2021
Updated by sunil kumar @ ambernath east not working
Jul 25, 2021
Updated by sunil kumar @ ambernath east My laptop getting shut down automatically many time and no stopped auto matically it self working and not getting start nither getting charge since 24 july 202 please refund i have purchased this product on 28 april 2021.

Jul 25, 2021
Updated by sunil kumar @ ambernath east My laptop getting shut down automatically many time and no stopped auto matically it self working and not getting start nither getting charge since 24 july 202 please refund i have purchased this product on 28 april 2021.
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    Vivek deshwal nws
    Jul 24, 2021
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    Address: Nehru world school Shastri Nagar. E block Ghaziabad 201002

    Customer Name : Vivek Deshwal
    Customer Contact No : [protected]/[protected]
    Unit Serial No : LAN0CV09P95242C
    RMA ID : ING3M70173
    Case id-[protected]
    This case was filed on 19july 2021 and still after 5 working days problem not sorted.Neither customer care able to provide any solution.kept me on hold for 1hour today
    Poor service by asus
    I have planned to buy no more laptops for my school
    Same laptop case was filed before lockdown and that time asus excused giving reason of lockdown

    What is the use of such warranty??
    Nobody follows up

    I am planning to throw these laptops just because of anxiety asus is giving to me
    Try to listen the call which i made today
    Asus India customer support has been notified about the posted complaint.
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      L
      learn at home mathematics
      Jul 23, 2021
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      Address: 41/1-B, Krishna Nagar Mathura, near dr anil agrawal's clinic

      Adapter problem ...charging is not establishing.
      Asus India customer support has been notified about the posted complaint.
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        K
        krfbpmu kasaragod
        Jul 22, 2021
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        Address: office of the executive Engineer, Kerala road fund Board, Medha Apartment, Near Dhoomavathi Temple, Hosdurg, Kangangad - 671315, 9ph- 995676922

        Mouse cursor keeping on jumping while typing and opening various folders.
        difficult to select a folder and t o open.
        Asus India customer support has been notified about the posted complaint.
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          K
          Kaushik Sah
          Jul 22, 2021
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          Address: Kolkata, West Bengal, 723127

          I purchased a notebook Zephyrus g14 priced 1.5 lakhs now I m having trouble with my sons feet it's burned due to heating problem of the device. As he plays casually on the laptop. I loved a complaint and the service provider replies it is usual with a notebook like this!!! I mean 95 degree up when playing a game. I want to update my model or replace it they are not listening my complaint.
          Asus India customer support has been notified about the posted complaint.
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            J
            Jist
            Jul 21, 2021
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            Address: 09/103-c township hadila, purba medenipur, west bengal, 721604

            I have contacted the customer care of asus India several times during the last 1-2 months regarding the problem with my asus laptop. My laptop isn't working after using it for 4-5 months. It isn't even starting. I called them again and again for onsite service of my laptop. But they are just filing complaints again and again and are not telling me what happened to my previous complaint. I bought my laptop online from flipcart and contacted both customer care. But no response. !! If nothing will be done I will complaint in consumer complaint.
            Asus India customer support has been notified about the posted complaint.
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              S
              Shashiranjan62
              from Mumbai, Maharashtra
              Jul 20, 2021
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              Resolved

              Replacement Request Pending for 6 days

              I bought a new vivobook flip 14 in 7th of July in Asus Store Patna. The notebook was defective. When I contacted the store they asked me to visit the store and they will replace it. In visiting the store, the person at store asked to visit the service center.
              I visited service center on 14th of July and I was asked to submit the laptop there. I submitted the laptop as I was again promised that I will receive a call within 48 hours...
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              M
              Maniyadath
              Jul 19, 2021
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              Address: Whispering Palms Beach Resort Goa, Candolim

              Laptop not able to connect to Internet despite showing the network. We tried checking our Internal network as well, however there is an issue with the laptop, pls check once from your end and pls rectify.
              Asus India customer support has been notified about the posted complaint.
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                M
                MUDASIR QURESHI
                from Mumbai, Maharashtra
                Jul 15, 2021
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                Address: 3- Rehmat Lane No. 1 Main Stop Lal Bazar
                Website: Asus.in

                I bought phone from flipkart on 9th May and was delayed in delivery, finally when recieved found with multiple problem, contacted flipkart but they refused to replace, registered complaint through mail and phone and was told to contact service centre . Centre was closed due to lock down finally they recived my phone on 9th June at Srinagar and since then phone is there, finally recieved phone today on[protected] and to my utter surprise the phone still has same issue. They not only have sold me a defective product but also harrassed me by thier attitude and poor service
                Asus India customer support has been notified about the posted complaint.
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                  R
                  raghavsandli
                  Jul 15, 2021
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                  This is inform you that i sandeep kumar arora ordered asus i5 10th gen
                  the beginning of this month the laptop started to lag and heat up very rapidly. I tried after few days again and had the same problem persists
                  to resolve the problem i would appreciate.
                  [protected]/[protected]
                  +1 photos
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                    S
                    Shivam0121345
                    Jul 14, 2021
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                    Address: India

                    My Asus vivobook 14 is not working from the date I have bought it. My laptop is under warranty.
                    When I turn on it, it's toolbar, search bar do not respond. Even it's cursur gets freezed. No one from asus customer support is responding. And I have called a service center of Asus, the guy started abusing me. Please terminate that service center.
                    Asus India customer support has been notified about the posted complaint.
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                      S
                      Shivam0121345
                      Jul 14, 2021
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                      Address: Uttar Pradesh, Banda

                      My Asus Vivobook 14 is not working from the date of buying it. My laptop is under warranty. But no one of the costomer service is responding. I am really frustrated please help me out with this product of Asus.
                      Asus India customer support has been notified about the posted complaint.
                      Oct 03, 2021
                      Updated by Shivam0121345                       Even now I don't have my laptop. It is in service center and Asus has not resolved my problem. They are not replacing it. Now there is only 25 days of warranty left. Now I am going to file a case against them in consumer forum.
                      Worst brand. Do not buy any asus product.
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                        M
                        Mmsh
                        Jul 13, 2021
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                        In the laptop FX506LH purchased on 3rd July but in any application down load front camera not working. All ready two to three time complaint down by online and buy phone call

                        three complaint no are

                        A[protected]-0005
                        A[protected]-0001 and 0002
                        but not any solution from company side and service station. Also not proper response on line complaint.

                        if any one has Asus Ceo connect not or mail id pls provide because of total dissatisfied with product and service of company
                        Asus India customer support has been notified about the posted complaint.
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                          Mmsh
                          Jul 13, 2021
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                          LAPTOP FX 506LH in application front camera not working

                          I have purchased ASUS laptop FX506LH from authorized ASUS SHOP at SURAT. GUJARAT on 3RD/7/2021 .From IST day I have complaint that in any application down load front camera not working just like Zoom. The Shop person has try two to three time update software and application but problem was not solve. I have request to shop and customer care dept but then can not solve my problem

                          INIDA CUSTOMER CARE TWO TIME
                          COMPALINT...
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                          Divyansh Krishana
                          Jul 12, 2021
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                          My Ticket Number is EMP-032358 . My documents have been approved long back in March 2020. Still, I haven't received the offer prize. I got a call 30 days back from the ASUS team to verify my address and to change my dispatching address as I have to shift to another location due to COVID.
                          I was told that I will receive my offer within 10 days. But I haven't received it yet. It has been more than 50 days. When contacted to Asuspromo team thorugh call, they either cut the call after listening to my complaint or put my call on hold for more than 15-20 mins and then cut the call.
                          +1 photos
                          Asus India customer support has been notified about the posted complaint.
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                            K
                            Kirankumar N J
                            Jul 10, 2021
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                            Address: Kamadod

                            ROG PHONE 5
                            I buy a phone in flipkart
                            PURCHASE DATE-09/07/2021
                            Phone was problem in finger print option
                            So that phone sends to KARNATAKA . DAVANAGERE service center.problem not solved so it's send to MUMBAI service center
                            But customer care not properly respond me .
                            I compliant to replace phone . Or refund the money
                            Am called to customer care . That guys told problem solved in 48 hours but
                            48 hours left ur customer care services not solved my problem
                            Asus India customer support has been notified about the posted complaint.
                            Jul 10, 2021
                            Updated by Kirankumar N J                             Please solve the problem
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                              I
                              itsupport02
                              Jul 10, 2021
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                              Address: [email protected]

                              Screen damage need to be changed
                              Asus India customer support has been notified about the posted complaint.
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                                2
                                20PKB204 Mohammed Safdar Khan
                                Jul 7, 2021
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                                Address: 461, Rahmat Nagar , Azamgarh 276081

                                I want to return my Asus Tuf F15 bought from the asus site itself but the customer care is not helping me. It's been just 2 days I bought it, help me asap.
                                Asus India customer support has been notified about the posted complaint.
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                                  Urvashi Roy
                                  Jul 6, 2021
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                                  I bought this laptop on 21/06/2021 ASUS NOTEBOOK (M515DA-EJ312TS).
                                  From Day 6 on 27/06/2021 I was facing issue with the button (F2) it was working fine sometimes and sometimes it's was not responding so today I visited service center for this issue on 6/07/2021 So they gave me estimate of 3169 and told me that it's physical damage but the issue is not from my end laptop is totally new how this is possible only F2 button is pop out rather than other buttons are working totally fine this kind of quality is not acceptable and in this current pandemic situation i am not Financially stable so kindly do the needful regarding this
                                  +1 photos
                                  Asus India customer support has been notified about the posted complaint.
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                                  No one contact me yet issue is not resolved
                                  Awaiting for your response
                                  Reply
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                                    lakhwinder22
                                    Jul 5, 2021
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                                    MY laptop asus is toooo much hang buy new laptop its one week ago the laptop speed is to slow i hate to buy what can i do
                                    Asus India customer support has been notified about the posted complaint.
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