Asus India Complaints & Reviews

I bought the ASUS rog laptop on 2nd oct 2020. From the next morning it started switching off continuously and battery is draining very fast. I have checked by charging it to 100 percent and started, same issue happened again. I tried by using it on normal table, on lap, on sofa machine showing same issue.

I have bought the laptop for exam purpose but I couldn't even use it, I have mailed to customer care([protected]@asus.com) but they want screenshot of the issue. How can I give them screenshot as laptop is switching off randomly. I cant hold the phone for video all day long to capture the issue. its been more than 1 week still nobody from asus end cares about resolution. How could ASUS QA team miss this issue.

Hello Asus Team,

I brought new Laptop Asus VivoBook15 few days before. But whenever I put it for charging. It is not allowed or not shows more than 79% battery .So can you please help me out to resolved my concern

I am so upset with ASUS and the service center team with no update or reply. My phone is with the service center for more than 8 working days now submitted with them on 29th sept 2020 such a long timeline to fix my phone has forced me to buy another phone as in today's world it's impossible to live without mobile. I was planning to buy a ROG laptop but with this experience from ASUS and the service center I bought a mobile from a different brand and will not buy any of your products and will share this experience with all of my friends. I am so upset I can't tell you and the service center behaves like they are doing favour to us and does not answer properly. I will file a formal complaint against the same and I had lot of ASUS products but this would be the last one. I will make sure no of from my contact buys your products as you after sales support is pathetic.

Rohit Maini

S NO JBAAGF08K849KWF
RMA AP67L92113

I have given the mobile for the battery issue since 1.5 month and they told that they will give in one week.after that if we try to call them they were not reponding properly sometime the number will be switched off.if we go to the service center they will send us like saying that they will give it tommorow and we if we go there either the shop will be closed or they send us like that only.
we have given the mobile on 31-aug-2020
and we have paid 4150 and in that we have given 1750 in cash mode and 2600 using g-pay
kindlyresolve the issue

To begin with I have purchased an Asus Notebook S430FA on 1st March 2020. This Laptop was purchased for the sole purpose of work, assignments, research, and providing connectivity to my knowledge and personal data. Not only I just bought it, I fought with the team for more than a month to get its warranty extended. On top of that, I recommended 2 of my friends to buy this so-called awesome product and converted them to Asus customer.
Well, it turned out that all my trust and excitement were laid down when I just thought of writing this email today. Since 1st September'2020 the above said Asus laptop started malfunctioning and I literally was unable to use it smoothly (All my conversations with the team and my follow-ups are attached herewith).

Asus Service team turned up and an engineer visited the place on 11th September 2020 & inspected the laptop.
He mentioned the system motherboard is at fault there is something strange and they would order the part. I insisted the engineer to replace the product as it's motherboard is at fault and I would not like to use the faulty product at all. On follow up with the team after a week, they said parts have arrived we would need to pick up the laptop for service to which I agreed. On 19th September 2020, the same engineer visited and said they would replace the parts. After continuous and daily follow-ups, I figured out the parts was still not available and the laptop is kept stale. I requested to get it done early as it's the only source for my bread and butter.

Today I am writing this to officially say that there is no update whatsoever and now I have decided to buy a new product as this situation has hampered me a lot. I am literally wasting my time, energy, and most importantly money on such a goddam product who started malfunctioning within just 5-6 months of purchase.
Pathetic product, Pathetic Service.
It has surpassed more than 1 month that I am suffering because of this laptop for which my work and personal works are gone for a toss.
I request the Asus Team to please refund the money I spent on this laptop and it's the extended warranty. Apart from this, I have literally suffered a loss of time, and many backlogs at my work unnecessary for none of my fault. I need by hard-earned money back.

Issues Observed :
1. Laptop shuts down completely as soon as we put the device on charge. (It literally means I need to sleep when laptop charges.)
2. Laptop Charging light turns on as soon as the device flap is closed.
3. Laptop front Bazzel pops out / loosen out

I Have Asus Notebook
Model Number Asus A555lf-Xx405d
Serial Number Fcn0cv22d348529
I Logged A First Complain About Keyboard Not Working On 24.July 2020.But Till Now They Are Not Able Fix That Issue. Before 1 Month I Got Laptop With No Display Issue Back And After That They Haven't Return Me My Laptop Till Date 10.October 2020. I Called Service Centre, Service Head, Area Sale Manager, Distributor But No Luck.

I had purchased ASUS X512FA -FJ547T(sr no-K6N0CV08Y361256) NOTEBOOK ON dated 11.11.2019.After that several problem faced by me, Two time lodge problem & first replaced SSD then Keyboard respectively, RMA no-INH3L80149 & INH3L90151.During this problem laptop was dead for two month as parts not available at service centre .So, within one year warranty lost two month for time taken by service. If within one year 2 times problem found then coming 2-3 year how many problem will be arise??????????
That’s why my humble request to you recover my warranty which lost by service 2(two) month & extend another 2 year warranty as soon as possible. Kindly let me know the details for warranty extension.

I purchased the above product on thru Reliance Retail Limited (Online Purchase) on 25th August, 2020. The website showed this product cost at Rs.30, 499 with a promo offer of MS office at Rs.999. This combined proposal was what interested me about this product over the other brands with similar configuration.

The product was delivered promptly to my residence on the second day of placing the order. When I first logged in to claim the promo offer on the MS office I was informed that on payment of Rs.999 the product will be delivered by the 27th September, which is one month from the date of the purchase.

I logged a complaint about this to Asus, but there was no response to my email.

On 28th September, 2020 since I had not received the MS office programme I sent a reminder to Asus and then another reminder on 30th September, to which I received a response from Asus stating that MS office ticket number has been sent to my email ID. I imemdiately responded to this email on the same day stating that no such email with the ticket number (login code) for MS office was received. THERE WAS NO RESPONCE TO MY EMAIL.

I SENT ANOTHER REMINDER ON 5TH OCTBER, AGAIN THERE IS NO RESPONCE.

I am really frustrated by this deficiency in the product that was delivered, without the promised promo offer. I regret the fact that I decided for the first time in my life to buy a Asus product and decision which I am regretting, with the kind of response that I am getting I can only imagine the horrific experience I would have if I have to use this companies after sales service.

I would like that this information is relayed to the higher ups in the company for a suitable solution in this matter.

I purchased my Asus laptop on 11th June 2020. Post that I had applied and paid for the ASUS promo offers which included 2years extended warranty, MS office H&S and a 1TB hard disk. I also received a confirmation mail from them regarding the amount paid (paid on 2nd July) and it said that I will receive the products in 45 days i.e. by 15th August 2020. By 15th August, I received the extended warranty and MS office key via E-mail but there...

Some keys on the keyboard are broken out.

I have purchased ASUS X512FA -FJ547T(sr no-K6N0CV08Y361256) NOTEBOOK ON dated 11.11.2019, after few month different type of problem arise, as result not working my job in this laptop properly. I have given to service center(RMA NO-INH3L80149) but after replacing SSD asked me all are ok. But again key board problem arise. All key pressing automatically.
Again complain lodge on dated 8/9/20 RMA NO-INH3L90151, SERVICE NO-A[protected] but till not resolve. I don't know when it will resolve. Have I mistake to believe or purchase ASUS Laptop. Within 8 month many problem getting from laptop & disturbing during my work .

There is overheating in my laptop in only right side of my laptop, I have complained about this in 'May' also but no action had taken place they just send an email about troubleshooting which didn't resolved my problem
CASENO - A[protected]
plz reply through my mail
[protected]@gmail.com

Dear asus team,
I purchased asus router rt-ac66u-b1 (Serial number: kaif0z000698) on 20/july/2020,
1st day, i am facing a problem in this router (Poor signal range, not connect, and disconnect related). But, i have ignored it. Because, it's new. I thought this would be due to the setting. It endured for 12 days. This time was very painful for me. Whenever i sit for office work it is not connected, no matter how much you click. And then connect the neighbor's net.
When i connect with vpn. Automatically router connection will be disconnected. After that, the asus router did not connect, after so many clicks. I am connected to the neighbouring connection which is made by tenda. It's better than asus.
After that, i talk to asus customer care

Complaint id: wireless rt-ac66u-b1, country=india; asus service no=a[protected]

Date of purchase: — 20 /july/2020
Customer voc: we have asus router customer model is rt-ac66u-b1 and the serial number is kaif0z000698. Customer is facing the following problem in asus router

1.in asus router takes time to get power on
2. Over heating issue in router
3.in asus router signal strength issue and connection drop issue
4. Wifi signal is often disconnected
5. It quickly disconnects when the vpn is connected and does not connect again.

Previous video
(1) i am facing this problem so many times. Nothing to connect on my laptop. Connection drop down
Please find at
https://drive.google.com/file/d/18uvUmCPsP6PmnfRpKYtWwokmJAYOBA70/view?usp=shari...⇄

(2) when i connect with vpn. Automatically router connection will be disconnected.
After that, the asus router did not connect, after so many clicks.

I share this link: https://drive.google.com/file/d/1ZGuIpt2NrNNYuFeHYqyL-_i_NCzOPwMy/view?usp=shari...⇄

New videos

(1) https://drive.google.com/file/d/1fBcv9xtHyfU_f4MhmZo3i-Sxq1C0Se02/view?usp=shari...⇄
(2) https://drive.google.com/file/d/1f7rZ_JBwwcXXGWhnVnMPdAg5oTByFlUB/view?usp=shari...⇄
(3) https://drive.google.com/file/d/1fPzqoaeJQLmvO7_rNgXIwqvsRF5vMBhR/view?usp=shari...⇄
(4) https://drive.google.com/file/d/1fR1mq_HzNl22BvJ0n6QN_My7UPQrF2nV/view?usp=shari...⇄

Conclusion: please replace my product. Because, i have spent a painful days on this product. After a big amount of money is spent.

If it is not possible. So, please refund

My laptop speaker is not working i went to f1 services in nehru place he said come the next day then again come the next day and then again next week i am frustrated for not getting a service i also called for onsite help first time on 2nd september and since then i have called you a thousand times and also mailed you but no reply has been observed from your home visit technician i want to get my laptop repaired it is waste of time my money and also it is a harassment for a person i will not recommend your products. Also since day one a strip of led is working a little out of the whole keyboard which i have been told was normal which is not since my other friends also use laptops with led and none of their laptops have an odd light strip in their keyboards. If i will not get the service i shall lodge a fir against mental and physical harassment

Asus zenfone stuck on logo after system update. Now service centre staff is saying there is chances to dead. Asus only has sent system update and beacuse of that this problem occur.

As complaint registered on 1st september 2020 for the replacement of laptop speakers. 2 weeks passed service center is not picking up the call nor customer care executive taking it seriously. Every time they are giving excuses that the complaint has been forwarded to the upper team.

Myasus laptop's (Model no.: gl553vd) screeen is showing a horizotal (Pink) line at the centre from yesterday. I opened it on yesterday's afternoon and suddenly this issue arrives. Plz help me to resolve this issue.

I availed of asus promo offer at the end of may 2020. Out of the goodies that i opted for, i am yet to receive the 1tb hdd that was promised and i paid for even after more than 100 days now.
The customer care is pathetic. No one ever picks up calls on the customer care number. And no one even responds to emails.
Please resolve this issue soon.

Dear sir,
We bought this laptop on 7th july 2020 online from reliance digital.

Objective : to facilitate online classes for my son

Billing details :gstin:29aabcr1718e1zl
Tax invoice
Customer support :[protected]
State code : 29 email: [protected]@ril.com
Reliance retail limited
Seller/consignor:
Reliance retail ltd,
C/o bidalur villagethyamangondlu hobli, nelamangala taluk,
Bangalore rural district bangalore,
Kar 562123
Tax invoice no: d29r[protected] dated:[protected]
Chintels paradiso
D-601 sector 109 gurgaon, new international sobha city
Gurugram hr
Mobile : [protected]
Unregistered
In pin: 122006
State code : 06
Customer gstin :
Recipient address:
Charul srivastava
Carrier name: delhivery awb number:[protected]
Order number: rdf03483770 pre-paid
Total (Rs.) unit price
(Rs.) article id item details hsn code item qty discount
(Rs.)
Net price
(Rs.)
Tax amount
(Rs.)

[protected]
1 17999.00 asus ga067t laptop (Amd e2-
7015/4gb/1tb hdd/amd radeon r[protected].39 - 15253.39 2745.61
Sno/imei: kbn0cv12u050478
[protected]
Total tax amount
8471 18.00 2745.61 2745.61
Total : 2 17794.91 3203.09 20998.00
Cin: u01100mh1999plc120563
Regd office: 3rd floor, court house, lokmanya tilak marg, dhobi talao, mumbai 400002
Page 1 of
WWW.RELIANCEDIGITAL.IN
Principal place of business: 62/2, second floor, ril building, richmond road, bangalore, 560025 1
Authorised signatory
For reliance retail ltd
Tax summary
Cgst sgst/utgst igst
Total invoice value
Total in words : twenty thousand nine hundred and ninety eight rupees only
20998.00
3203.09
E. & o. E.
3203.09
Thank you for shopping with us!
844311 18.00 457.48 457.48
Hsn code rate % amount rate % amount rate % amount cess total tax value

Complaint : since day 1, we are not satisfied with the laptop.
1) it is extremely slow in processing all commands and starting of all the application, it hangs every time in middle of the call no one can see listen on the other side of the virtual call

2) sometimes it gets restart automatically with disconnect of live application running on it.

3) you cant work smoothly on any file as it is extremely slow in processing request.

4) i have given multiple complain to customer care where local engineer visited and took this laptop twice at service station for almost a month kept with them
5) it has been returned to us in august with promise this problem will not occur in future.
Needless to mentioned, we are fed up with this laptop and want immediate replacement or return to the company, or any higher upgraded version laptop provide to us with good processor, we will pay the differential amount, please help and address our concern us as a company, we only preferred brand with best price offering after using this, we have been feeling as deceived by the company on quality product.
Please find the attached all the relevant documents pertaining to the same.

I did not get my ms office licence key till now. Ill do a lot of emails to assus supoort email id but their is no response regarding this.

Ill call on the service number but no one is response.
Ill totally irritate from it.
Asus service toooooooo worst. I never buy any single product from it.