Asus India Complaints & Reviews

Would like to know why Call Attended on 5th Nov after registering a complaint on24th Oct and why complaint id not send for registered complaint on 24th via email.

Very Pathetic Service

Hanging cellphone very very bad problem hanging phone Asus zenfone max pro M2

Hello Asus Team,
Hi.i am ranjith from madurai, tamilnadu.last year Oct 14 I bought Asus 6z... it's been a good phone until October...thereafter I have been facing some issues I told to Asus service centre...what they said is come and tell me your problems..at that time I was in quarantine in Maldives...so I couldn't able to come..once I came to Tamil Nadu after quarantine. directly went to service centre..they checked my mobile and said, your mobile mother board has damaged so you should change your motherboard.i frightened because I'm light user and have been using the original charger and adapter.i don't why how it's happened.they said the price 80 percentage of mobile price...what should I do...could you please extend my warranty period and change my mother board... please consider my request...we don't have that much of money in this pandemic suituation..I trusted your Asus brand that's why I bought this phone but now I totally disappointed with it.. Mother board has gone within one year...my warranty end period is Oct 14 .today's date is 29..I could come to service centre if I was in Tamil Nadu...but I couldn't at that time I was in quarantine in Maldives...they didn't allow me anywhere...I told to service centre whatever I faced...but they said ask to Asus Team... that's why I'm asking to you...plz extend my warranty period...I don't have that much of money in this pandemic suituation ..I hope you can understand my problems...plz extend my warranty extra one month.

Asus lap newly purchased Ms office is not getting activated

I have Asus Strix G531gt, The aura sync RGB lights are not Working I have tried every possible way to enable it . Help me

I want to complent aguenst your staff misbehaving with me he not plotted and not given proper details about of products please take actions either i make videos and upload on YouTube i am youtuber
My contact numbers [protected]

I got your company laptop from Amazon in the month of July 2020 and since then I regret having chosen you. At first within a month I reported the issue and got a replacement. Now the issue continues with the replaced laptop too ??? we contacted amazon they said they cant help we need to contact Asus directly. From the below trail you will understand our ongoing conversation with your customer service.
At first I was told we will book an onsite but then the request was declined from your end. We were given a list of below service center addresses - Java Telecom, this center is hopeless and the staff lack technical knowledge.
We were asked to book an appointment via a whatsapp number [protected] note this is just a whatsapp number they do not pick up call. their calling number is [protected].
So, after all back and forth we first visited the center with the laptop on 28th September 2020, explained all my issues to the so called technical person attending me and submitted my unit for fix.
No one bothered to contact me so i followed up the following week i.e on 5th and after two days i was replied that there is an issue with motherboard.i again followed up after 5 days and then i was asked to collect my laptop, they said the issue was resolved.when i went there to my surprise the issue wasn't fixed, it was very clear that they did not understand what i explained to them on 28th sept during unit submission. I did a demo and showed the actual problem again and told them that its urgent and i need faster resolution, on 14th i was asked to wait for 2 more days for the update and till now i'm following up but they are not bothered to reply to my email. SEE ATTACHMENT
i hope you now understand where my frustration is coming from?? i bought this laptop in july, got it replaced by company in august, reported issue with replaced laptop again late august/sept and its still ongoing.
all parties involved must realize that i have paid a huge amount for this tech peice and i'm not able to use it!!! I'M JUST PAYING ITS MONTHLY INSTALLMENTS AND THERE IS NO END TO THE ISSUE WITH THE LAPTOP.
PLEASE TREAT THIS AN ESCALATION AND RESOLVE MY ISSUE WITHIN NEXT 48 HOURS BY EITHER FIXING THE LAPTOP OR PROVING ME NEW ONE (WITHOUT ANY FLAW).
I MUST MENTION THIS THAT THE AFTER SALES SERVICE FROM YOU COMPANY IS PATHETIC, I WOULD NEVER RECOMMEND ANYONE TO BUY LAPTOP OF THIS BRAND AND THAT TOO OF THIS BIG AMOUNT . ADDITIONAL CONVERSTAION REF : ASUS Service No=A[protected]ASUS Service No=A[protected] ASUS Service No=A[protected]

REGARDS, HIIMANSHI DOBHALYASH DOBHAL
[protected]/[protected]

Laptop is very very slow .. it has i5 processor but works slower than pentium, I have reset the laptop but in vain. It takes more than 5 mins to just start rest u can imagine the operating speed...

I just brought a motherboard online a few days ago by amazon and using it with only one DDR4 ram slot in it but after a week when I want to install new RAM in DIM slot B2 I just found out it, s not working and all other RAM slots are fine.
MOTHERBOARD DETAIL:-

PRIME B550M-A (WI-FI)

Serial Number :L7M0KC3731185S5
Purchase Date :2020/09/18

I have bought asus zenbook ux430ua 2 months back...On the very first day it showed battery not detected.It took 2 3days for it to be resolved...
10days back...12/10/2020...the notebook again showed the same issue...This time taking it to the service centre..It took 10days to get repaired...23/10/2020...
But now the backlight keyboard is not working...
Its been complaint ever since i bought it...

Hello,

I have had to make at least 4 trips to the Asus service centre, starting from within a month of buying a Asus 6z mobile phone when the motherboard crashed suddenly and they had to replace it. After that there has been a camera issue and a sound issue that they are unable to resolve.

I have a Asus 6Z Phone (Serial No K6AIGF004133ELZ). It is still under warranty. The phone has been giving be trouble from the very beginning and I have made multiple trips to your Service Centre from within a month of purchasing the same:
Visit 1: Phone went blank; so they said they replaced the motherboard as the motherboard was defective
Visit 2: Phone camera not flipping at all
Visit 3: Phone camera not flipping sometimes

Even after the visits the camera does not flip once in a while. So if I flip it 5 times, say 1 out of 5 times it does not flip.

I have also told them during these visits that the sound of the phone is crackling; they are unable to do anything about this.

I have also spoken with Asus call centre executives about this multiple times. The last call was on Oct 16 (Case ID A[protected]). Alok tried to help me by performing some tests online. I did all those, but still the problem persists. In my last visit, the service centre executive suggested that I may want to reset the phone to factory setting. It 'MAY' solve the problem. It may not.

Alok said he will get a senior to call me back within 72 hours to fix the problem and advise what to do next. 72 hours have passed; no one has called. I even wrote to Asus, and they sent a standard response saying 'they will reply'. No one has written to be.

What is going on? This is too much of trouble, especially for a phone that they claim to be a flagship phone. It is very very frustrating to be wasting time like this. I need a permanent solution to this before the warranty runs out. If they cannot find a solution, they need to replace the phone or return the money. This phone piece is certainly a defective piece; why will the motherboard fail within one month otherwise?

If a permanent solution is not found quickly, I will have to claim for damages, mental trauma and man-hours lost, which has run into thousands of rupees.

With regards,

Parthajeet Sarma
Mobile:[protected]

Well i brought my laptop two months ago and its been the second time my laptop is turing off while using...At the first time when i had this issue i contacted the service center from where i brought the lap.. and they had solved this issue... after two weeks i came with this issue again... is it because of this product or.. any other...

Its been just 2months that i have bought a new Asus zenbook UX 430ua.On the very first day the laptop Showed an issue of "battery not detected".Taking it back to the service centre, they promised for a replacement but still gave the same system with the issue solved.Within weeks the system again showed the same issue of "battery not detected" or charging to "200%".I have filed the complaint many times but Asus paid no attention to it.

I bought the ASUS rog laptop on 2nd oct 2020. From the next morning it started switching off continuously and battery is draining very fast. I have checked by charging it to 100 percent and started, same issue happened again. I tried by using it on normal table, on lap, on sofa machine showing same issue.

I have bought the laptop for exam purpose but I couldn't even use it, I have mailed to customer care([protected]@asus.com) but they want screenshot of the issue. How can I give them screenshot as laptop is switching off randomly. I cant hold the phone for video all day long to capture the issue. its been more than 1 week still nobody from asus end cares about resolution. How could ASUS QA team miss this issue.

Hello Asus Team,

I brought new Laptop Asus VivoBook15 few days before. But whenever I put it for charging. It is not allowed or not shows more than 79% battery .So can you please help me out to resolved my concern

I am so upset with ASUS and the service center team with no update or reply. My phone is with the service center for more than 8 working days now submitted with them on 29th sept 2020 such a long timeline to fix my phone has forced me to buy another phone as in today's world it's impossible to live without mobile. I was planning to buy a ROG laptop but with this experience from ASUS and the service center I bought a mobile from a different brand and will not buy any of your products and will share this experience with all of my friends. I am so upset I can't tell you and the service center behaves like they are doing favour to us and does not answer properly. I will file a formal complaint against the same and I had lot of ASUS products but this would be the last one. I will make sure no of from my contact buys your products as you after sales support is pathetic.

Rohit Maini

S NO JBAAGF08K849KWF
RMA AP67L92113

I have given the mobile for the battery issue since 1.5 month and they told that they will give in one week.after that if we try to call them they were not reponding properly sometime the number will be switched off.if we go to the service center they will send us like saying that they will give it tommorow and we if we go there either the shop will be closed or they send us like that only.
we have given the mobile on 31-aug-2020
and we have paid 4150 and in that we have given 1750 in cash mode and 2600 using g-pay
kindlyresolve the issue

To begin with I have purchased an Asus Notebook S430FA on 1st March 2020. This Laptop was purchased for the sole purpose of work, assignments, research, and providing connectivity to my knowledge and personal data. Not only I just bought it, I fought with the team for more than a month to get its warranty extended. On top of that, I recommended 2 of my friends to buy this so-called awesome product and converted them to Asus customer.
Well, it turned out that all my trust and excitement were laid down when I just thought of writing this email today. Since 1st September'2020 the above said Asus laptop started malfunctioning and I literally was unable to use it smoothly (All my conversations with the team and my follow-ups are attached herewith).

Asus Service team turned up and an engineer visited the place on 11th September 2020 & inspected the laptop.
He mentioned the system motherboard is at fault there is something strange and they would order the part. I insisted the engineer to replace the product as it's motherboard is at fault and I would not like to use the faulty product at all. On follow up with the team after a week, they said parts have arrived we would need to pick up the laptop for service to which I agreed. On 19th September 2020, the same engineer visited and said they would replace the parts. After continuous and daily follow-ups, I figured out the parts was still not available and the laptop is kept stale. I requested to get it done early as it's the only source for my bread and butter.

Today I am writing this to officially say that there is no update whatsoever and now I have decided to buy a new product as this situation has hampered me a lot. I am literally wasting my time, energy, and most importantly money on such a goddam product who started malfunctioning within just 5-6 months of purchase.
Pathetic product, Pathetic Service.
It has surpassed more than 1 month that I am suffering because of this laptop for which my work and personal works are gone for a toss.
I request the Asus Team to please refund the money I spent on this laptop and it's the extended warranty. Apart from this, I have literally suffered a loss of time, and many backlogs at my work unnecessary for none of my fault. I need by hard-earned money back.

Issues Observed :
1. Laptop shuts down completely as soon as we put the device on charge. (It literally means I need to sleep when laptop charges.)
2. Laptop Charging light turns on as soon as the device flap is closed.
3. Laptop front Bazzel pops out / loosen out

I Have Asus Notebook
Model Number Asus A555lf-Xx405d
Serial Number Fcn0cv22d348529
I Logged A First Complain About Keyboard Not Working On 24.July 2020.But Till Now They Are Not Able Fix That Issue. Before 1 Month I Got Laptop With No Display Issue Back And After That They Haven't Return Me My Laptop Till Date 10.October 2020. I Called Service Centre, Service Head, Area Sale Manager, Distributor But No Luck.

I had purchased ASUS X512FA -FJ547T(sr no-K6N0CV08Y361256) NOTEBOOK ON dated 11.11.2019.After that several problem faced by me, Two time lodge problem & first replaced SSD then Keyboard respectively, RMA no-INH3L80149 & INH3L90151.During this problem laptop was dead for two month as parts not available at service centre .So, within one year warranty lost two month for time taken by service. If within one year 2 times problem found then coming 2-3 year how many problem will be arise??????????
That’s why my humble request to you recover my warranty which lost by service 2(two) month & extend another 2 year warranty as soon as possible. Kindly let me know the details for warranty extension.