Asus India Complaints & Reviews

Myasus laptop's (Model no.: gl553vd) screeen is showing a horizotal (Pink) line at the centre from yesterday. I opened it on yesterday's afternoon and suddenly this issue arrives. Plz help me to resolve this issue.

I availed of asus promo offer at the end of may 2020. Out of the goodies that i opted for, i am yet to receive the 1tb hdd that was promised and i paid for even after more than 100 days now.
The customer care is pathetic. No one ever picks up calls on the customer care number. And no one even responds to emails.
Please resolve this issue soon.

Dear sir,
We bought this laptop on 7th july 2020 online from reliance digital.

Objective : to facilitate online classes for my son

Billing details :gstin:29aabcr1718e1zl
Tax invoice
Customer support :[protected]
State code : 29 email: [protected]@ril.com
Reliance retail limited
Seller/consignor:
Reliance retail ltd,
C/o bidalur villagethyamangondlu hobli, nelamangala taluk,
Bangalore rural district bangalore,
Kar 562123
Tax invoice no: d29r[protected] dated:[protected]
Chintels paradiso
D-601 sector 109 gurgaon, new international sobha city
Gurugram hr
Mobile : [protected]
Unregistered
In pin: 122006
State code : 06
Customer gstin :
Recipient address:
Charul srivastava
Carrier name: delhivery awb number:[protected]
Order number: rdf03483770 pre-paid
Total (Rs.) unit price
(Rs.) article id item details hsn code item qty discount
(Rs.)
Net price
(Rs.)
Tax amount
(Rs.)

[protected]
1 17999.00 asus ga067t laptop (Amd e2-
7015/4gb/1tb hdd/amd radeon r[protected].39 - 15253.39 2745.61
Sno/imei: kbn0cv12u050478
[protected]
Total tax amount
8471 18.00 2745.61 2745.61
Total : 2 17794.91 3203.09 20998.00
Cin: u01100mh1999plc120563
Regd office: 3rd floor, court house, lokmanya tilak marg, dhobi talao, mumbai 400002
Page 1 of
WWW.RELIANCEDIGITAL.IN
Principal place of business: 62/2, second floor, ril building, richmond road, bangalore, 560025 1
Authorised signatory
For reliance retail ltd
Tax summary
Cgst sgst/utgst igst
Total invoice value
Total in words : twenty thousand nine hundred and ninety eight rupees only
20998.00
3203.09
E. & o. E.
3203.09
Thank you for shopping with us!
844311 18.00 457.48 457.48
Hsn code rate % amount rate % amount rate % amount cess total tax value

Complaint : since day 1, we are not satisfied with the laptop.
1) it is extremely slow in processing all commands and starting of all the application, it hangs every time in middle of the call no one can see listen on the other side of the virtual call

2) sometimes it gets restart automatically with disconnect of live application running on it.

3) you cant work smoothly on any file as it is extremely slow in processing request.

4) i have given multiple complain to customer care where local engineer visited and took this laptop twice at service station for almost a month kept with them
5) it has been returned to us in august with promise this problem will not occur in future.
Needless to mentioned, we are fed up with this laptop and want immediate replacement or return to the company, or any higher upgraded version laptop provide to us with good processor, we will pay the differential amount, please help and address our concern us as a company, we only preferred brand with best price offering after using this, we have been feeling as deceived by the company on quality product.
Please find the attached all the relevant documents pertaining to the same.

I did not get my ms office licence key till now. Ill do a lot of emails to assus supoort email id but their is no response regarding this.

Ill call on the service number but no one is response.
Ill totally irritate from it.
Asus service toooooooo worst. I never buy any single product from it.

New laptop - fx505dy having freezing issue.

- twice been to service centre for repair in chandigarh - f1
- engineer are not able to identify the issue and also not ready to resolve the issue
- every time change of os and hard reboot is the solution they have given, for which i have to go to them
- this is absolute waste of money, time, loss of data and unnecessary visits to unprofessional servvice centre for this new laptop.

Rather it was threatening from engineers that i need to visit again and again

Is there any one in asus who can get this resolved or replace this new machine

My biggest blunder of life to get the asus laptop

My prime h270 started giving problem in july 2020. The hdd ports on the motherboard are completely dead now. I had purchased this product on 15/11/2019, and registered on asus website. Due to travel restrictions i am unable to reach out the service centre. Hence i need a possible solution from asus india to be able to get a replacement/repair for my motherboard.

I m not getting onsite service my windows got corrupted and i m contacting them from past one month and they r not doing justice with my request i invested my hard earned money on this product and they are just ignoring my request by not providing me onsite services the worst staff with worst product

I purchased a laptop from asus in the month of january. Through which i got offer to purchase 1tb hard disk at lower price than usual @1599. I ordered my hard disk in the month of february and i still (On 27th august) haven't received it. After the month of march i never got reply from the asus promo id which was given on the website through which i purchased my product. So, i contacted the main asus call center and they told me to contact on another email id. That mail id which they gave me to contact sales team for status of my product never responded. I haven't received any reply from there side.
Now i'm really tired of contacting them again and again. I ordered my hard disk in the month of february and i still haven't received it.

My latops disk uagae shows 100percent whenever i try to do something with it which causes it to lag . I have used this laptop for 1yr straight but no issues but now i have become frustrated so i took it to f1infoservices gurugram they charged me 800 rupees returned my laptop after 3 days stating the work has been done and now its perfect but when i used it there the same problem occured now whould should i write

Full description of the incident: this is regarding asus back to school offer. Initial registration was done on 29th july at asuspromo.in and i received a response on 6th august asking for some additional details. Then i uploaded those details on the site (Asuspromo.in) on that very day itself and they were supposed to revert back within 10 working days. Still there's no response from them.

Date of the incident: 6th august

Desirable resolution of the incident: provide the items mentioned in the offer in lieu of nominal agreed upon payment asap. The items include: microsoft office, 1tb external hdd, warranty extension upto 3 years.

I had been using this laptop for past 2 months and i have used it only 10 times since i brought it and suddenly speakers and camera both are not working its a matter of grief concerned and also the system is lagging behind it takes 5 minutes to open up and also we cant do multiple things at one time. in the end i would request you to take suitable action as soon as possible

I purchased laptop in january and in recently it asked for a update and when updated whole os crasehed and daata waas lost. I need my data back and new os

Laptop screen is flickring when i on my laptop after shut down the laptop

We have made payment of 999/- towards MS office pack 2 months back but still haven’t received it due to which my work is seriously suffering.

I have been tirelessly trying customer care phone numbers, but in vain. And the support team’s mail box has been full. Please note that I am a senior citizen and am taking out time every single day to follow up on this case for very long now.

Case No=A[protected]

my email id: [protected]@hotmail.com

Dear sir/madam,

It's been a 4months my asus 6z is not working!

It suddenly stopped working.

There were no physical damage no liquid damage.

There may be power on issue, not sure about it!

From past 3 months i tried to solve this case, but they or your team (Asus india) is unable to provide me any solution.

The shocking part from your end is that i had told to visit service center which is in thane (Approx 40k. M from my place) and they clearly told me that if you don't visit than we can't provide you any solution.
I personally went there but they refused to accept my phone! Like seriously? I am dumb or what?
After a long debate of 3hrs with asus india they had accepted my phone.
Very next day on 31st july they told me that they will give me solution by 4th of august but today i got the msg that we required more 15days to solve your case.
I don't understand whether it is service or harassment?
I have paid enough amount to enjoy the premium features of asus 6z.
My warranty got wasted as well as my phone value depreciates and still i am not able to use my phone.

Please provide my solution on urgent basis as i have kept patience for more than 3months still i didn't get any solution.

What about my 5months wasted warranty?

What reward i get as a premium user?

Why can i not get any service or a replacement of my phone?

Please, i have kept patience since long! Still i didn't get any solution till now.

I had paid money to use my phone and not for just to keep it as show piece.

Kindly check my case and revert me on urgent basis.

Thank you,

Anuj vora

#[protected]

Hello, i had purchased rog phone ii in the end of november 2019, its been 7 month and my phone has to be repaired 3 time and after every repair new issue is observed. Yesterday i have received my phone after 3rd repair and i noticed two issue one of them is very serious. If some one calls me he is listening his own voice (Echo). My phone is been in service center then in my hand.

Also the response of your support team is very bad they have never replied to my mail. Request you to look into the issue.

Regards,
Varun singh

New laptop just completed two month and two times repair has been done. I submitted complain for replacement or money back. Company is only repairing it. During this 2 month I have called tour customer care 5 times. I need my money back urgently. It's the worst company I have ever came across. It was a vast of money

I have purchased an asus laptop on 19th june 2020 from amazon.in.
Asus vivobook 15 x512fa-ej373t intel core i3 10th gen 15.6-inch fhd thin and light laptop (4gb ram/512gb nvme ssd/windows 10/integrated graphics/backlit kb/fp reader/1.70 kg), peacock blue
Seller is - appario retail private ltd
There are problems like - blue screen, slowness, hung, etc. It has been only 20 days and we have been experiencing problems. When...

My asus vivobook got some. Software problem so i sent it for repair in asus service center at ludhiana they said that they will repair my laptop within a week but they didn't repaired it for a month and when i called them they kept my call no hold and didn't respond properly i am a college student of medical we need laptop for works but your services are harrassing us. Please take proper action against them

Following is the Email recieved from ASUS but nothing is being done. They are bypassing mails and doing nothing to resolve the issue or Refund the amount back to us.

Customer Name :Sourav Jain

Contact :[protected]

Email Id :[protected]@gmail.com

Location :Delhi

SN :K8N0CX11N614347

Product Type :Notebook - X509 Series - X509UA

Customer shared the the Ticket number:- AIC-031432, he also stated tat WEP is activated but the JBL speaker is return back

Customer VOC :We have a customerNotebook - X509 Series - X509UA, With serial number K8N0CX11N614347, Customer concern is that he Warranty extension package and JBL Speaker was Purchased in asuspromo.in and JBL Speaker was delivered to customer location but customer that time is out of station then return jbl speaker and customer has not received the JBL Speaker. customer can send an email to [protected]@asuspromo.in or contact us on our customer support at[protected] but NO response from promo side and he want resolution as soon as possible.

Kindly look into this and do the needful.