Asus India Complaints & Reviews

I purchased the above product on thru Reliance Retail Limited (Online Purchase) on 25th August, 2020. The website showed this product cost at Rs.30, 499 with a promo offer of MS office at Rs.999. This combined proposal was what interested me about this product over the other brands with similar configuration.

The product was delivered promptly to my residence on the second day of placing the order. When I first logged in to claim the promo offer on the MS office I was informed that on payment of Rs.999 the product will be delivered by the 27th September, which is one month from the date of the purchase.

I logged a complaint about this to Asus, but there was no response to my email.

On 28th September, 2020 since I had not received the MS office programme I sent a reminder to Asus and then another reminder on 30th September, to which I received a response from Asus stating that MS office ticket number has been sent to my email ID. I imemdiately responded to this email on the same day stating that no such email with the ticket number (login code) for MS office was received. THERE WAS NO RESPONCE TO MY EMAIL.

I SENT ANOTHER REMINDER ON 5TH OCTBER, AGAIN THERE IS NO RESPONCE.

I am really frustrated by this deficiency in the product that was delivered, without the promised promo offer. I regret the fact that I decided for the first time in my life to buy a Asus product and decision which I am regretting, with the kind of response that I am getting I can only imagine the horrific experience I would have if I have to use this companies after sales service.

I would like that this information is relayed to the higher ups in the company for a suitable solution in this matter.

Some keys on the keyboard are broken out.

I have purchased ASUS X512FA -FJ547T(sr no-K6N0CV08Y361256) NOTEBOOK ON dated 11.11.2019, after few month different type of problem arise, as result not working my job in this laptop properly. I have given to service center(RMA NO-INH3L80149) but after replacing SSD asked me all are ok. But again key board problem arise. All key pressing automatically.
Again complain lodge on dated 8/9/20 RMA NO-INH3L90151, SERVICE NO-A[protected] but till not resolve. I don't know when it will resolve. Have I mistake to believe or purchase ASUS Laptop. Within 8 month many problem getting from laptop & disturbing during my work .

There is overheating in my laptop in only right side of my laptop, I have complained about this in 'May' also but no action had taken place they just send an email about troubleshooting which didn't resolved my problem
CASENO - A[protected]
plz reply through my mail
[protected]@gmail.com

Dear asus team,
I purchased asus router rt-ac66u-b1 (Serial number: kaif0z000698) on 20/july/2020,
1st day, i am facing a problem in this router (Poor signal range, not connect, and disconnect related). But, i have ignored it. Because, it's new. I thought this would be due to the setting. It endured for 12 days. This time was very painful for me. Whenever i sit for office work it is not connected, no matter how much you click. And then connect the neighbor's net.
When i connect with vpn. Automatically router connection will be disconnected. After that, the asus router did not connect, after so many clicks. I am connected to the neighbouring connection which is made by tenda. It's better than asus.
After that, i talk to asus customer care

Complaint id: wireless rt-ac66u-b1, country=india; asus service no=a[protected]

Date of purchase: — 20 /july/2020
Customer voc: we have asus router customer model is rt-ac66u-b1 and the serial number is kaif0z000698. Customer is facing the following problem in asus router

1.in asus router takes time to get power on
2. Over heating issue in router
3.in asus router signal strength issue and connection drop issue
4. Wifi signal is often disconnected
5. It quickly disconnects when the vpn is connected and does not connect again.

Previous video
(1) i am facing this problem so many times. Nothing to connect on my laptop. Connection drop down
Please find at
https://drive.google.com/file/d/18uvUmCPsP6PmnfRpKYtWwokmJAYOBA70/view?usp=shari...⇄

(2) when i connect with vpn. Automatically router connection will be disconnected.
After that, the asus router did not connect, after so many clicks.

I share this link: https://drive.google.com/file/d/1ZGuIpt2NrNNYuFeHYqyL-_i_NCzOPwMy/view?usp=shari...⇄

New videos

(1) https://drive.google.com/file/d/1fBcv9xtHyfU_f4MhmZo3i-Sxq1C0Se02/view?usp=shari...⇄
(2) https://drive.google.com/file/d/1f7rZ_JBwwcXXGWhnVnMPdAg5oTByFlUB/view?usp=shari...⇄
(3) https://drive.google.com/file/d/1fPzqoaeJQLmvO7_rNgXIwqvsRF5vMBhR/view?usp=shari...⇄
(4) https://drive.google.com/file/d/1fR1mq_HzNl22BvJ0n6QN_My7UPQrF2nV/view?usp=shari...⇄

Conclusion: please replace my product. Because, i have spent a painful days on this product. After a big amount of money is spent.

If it is not possible. So, please refund

My laptop speaker is not working i went to f1 services in nehru place he said come the next day then again come the next day and then again next week i am frustrated for not getting a service i also called for onsite help first time on 2nd september and since then i have called you a thousand times and also mailed you but no reply has been observed from your home visit technician i want to get my laptop repaired it is waste of time my money and also it is a harassment for a person i will not recommend your products. Also since day one a strip of led is working a little out of the whole keyboard which i have been told was normal which is not since my other friends also use laptops with led and none of their laptops have an odd light strip in their keyboards. If i will not get the service i shall lodge a fir against mental and physical harassment

Asus zenfone stuck on logo after system update. Now service centre staff is saying there is chances to dead. Asus only has sent system update and beacuse of that this problem occur.

As complaint registered on 1st september 2020 for the replacement of laptop speakers. 2 weeks passed service center is not picking up the call nor customer care executive taking it seriously. Every time they are giving excuses that the complaint has been forwarded to the upper team.

Myasus laptop's (Model no.: gl553vd) screeen is showing a horizotal (Pink) line at the centre from yesterday. I opened it on yesterday's afternoon and suddenly this issue arrives. Plz help me to resolve this issue.

I availed of asus promo offer at the end of may 2020. Out of the goodies that i opted for, i am yet to receive the 1tb hdd that was promised and i paid for even after more than 100 days now.
The customer care is pathetic. No one ever picks up calls on the customer care number. And no one even responds to emails.
Please resolve this issue soon.

Dear sir,
We bought this laptop on 7th july 2020 online from reliance digital.

Objective : to facilitate online classes for my son

Billing details :gstin:29aabcr1718e1zl
Tax invoice
Customer support :[protected]
State code : 29 email: [protected]@ril.com
Reliance retail limited
Seller/consignor:
Reliance retail ltd,
C/o bidalur villagethyamangondlu hobli, nelamangala taluk,
Bangalore rural district bangalore,
Kar 562123
Tax invoice no: d29r[protected] dated:[protected]
Chintels paradiso
D-601 sector 109 gurgaon, new international sobha city
Gurugram hr
Mobile : [protected]
Unregistered
In pin: 122006
State code : 06
Customer gstin :
Recipient address:
Charul srivastava
Carrier name: delhivery awb number:[protected]
Order number: rdf03483770 pre-paid
Total (Rs.) unit price
(Rs.) article id item details hsn code item qty discount
(Rs.)
Net price
(Rs.)
Tax amount
(Rs.)

[protected]
1 17999.00 asus ga067t laptop (Amd e2-
7015/4gb/1tb hdd/amd radeon r[protected].39 - 15253.39 2745.61
Sno/imei: kbn0cv12u050478
[protected]
Total tax amount
8471 18.00 2745.61 2745.61
Total : 2 17794.91 3203.09 20998.00
Cin: u01100mh1999plc120563
Regd office: 3rd floor, court house, lokmanya tilak marg, dhobi talao, mumbai 400002
Page 1 of
WWW.RELIANCEDIGITAL.IN
Principal place of business: 62/2, second floor, ril building, richmond road, bangalore, 560025 1
Authorised signatory
For reliance retail ltd
Tax summary
Cgst sgst/utgst igst
Total invoice value
Total in words : twenty thousand nine hundred and ninety eight rupees only
20998.00
3203.09
E. & o. E.
3203.09
Thank you for shopping with us!
844311 18.00 457.48 457.48
Hsn code rate % amount rate % amount rate % amount cess total tax value

Complaint : since day 1, we are not satisfied with the laptop.
1) it is extremely slow in processing all commands and starting of all the application, it hangs every time in middle of the call no one can see listen on the other side of the virtual call

2) sometimes it gets restart automatically with disconnect of live application running on it.

3) you cant work smoothly on any file as it is extremely slow in processing request.

4) i have given multiple complain to customer care where local engineer visited and took this laptop twice at service station for almost a month kept with them
5) it has been returned to us in august with promise this problem will not occur in future.
Needless to mentioned, we are fed up with this laptop and want immediate replacement or return to the company, or any higher upgraded version laptop provide to us with good processor, we will pay the differential amount, please help and address our concern us as a company, we only preferred brand with best price offering after using this, we have been feeling as deceived by the company on quality product.
Please find the attached all the relevant documents pertaining to the same.

I did not get my ms office licence key till now. Ill do a lot of emails to assus supoort email id but their is no response regarding this.

Ill call on the service number but no one is response.
Ill totally irritate from it.
Asus service toooooooo worst. I never buy any single product from it.

New laptop - fx505dy having freezing issue.

- twice been to service centre for repair in chandigarh - f1
- engineer are not able to identify the issue and also not ready to resolve the issue
- every time change of os and hard reboot is the solution they have given, for which i have to go to them
- this is absolute waste of money, time, loss of data and unnecessary visits to unprofessional servvice centre for this new laptop.

Rather it was threatening from engineers that i need to visit again and again

Is there any one in asus who can get this resolved or replace this new machine

My biggest blunder of life to get the asus laptop

My prime h270 started giving problem in july 2020. The hdd ports on the motherboard are completely dead now. I had purchased this product on 15/11/2019, and registered on asus website. Due to travel restrictions i am unable to reach out the service centre. Hence i need a possible solution from asus india to be able to get a replacement/repair for my motherboard.

I m not getting onsite service my windows got corrupted and i m contacting them from past one month and they r not doing justice with my request i invested my hard earned money on this product and they are just ignoring my request by not providing me onsite services the worst staff with worst product

I purchased a laptop from asus in the month of january. Through which i got offer to purchase 1tb hard disk at lower price than usual @1599. I ordered my hard disk in the month of february and i still (On 27th august) haven't received it. After the month of march i never got reply from the asus promo id which was given on the website through which i purchased my product. So, i contacted the main asus call center and they told me to contact on another email id. That mail id which they gave me to contact sales team for status of my product never responded. I haven't received any reply from there side.
Now i'm really tired of contacting them again and again. I ordered my hard disk in the month of february and i still haven't received it.

My latops disk uagae shows 100percent whenever i try to do something with it which causes it to lag . I have used this laptop for 1yr straight but no issues but now i have become frustrated so i took it to f1infoservices gurugram they charged me 800 rupees returned my laptop after 3 days stating the work has been done and now its perfect but when i used it there the same problem occured now whould should i write

Full description of the incident: this is regarding asus back to school offer. Initial registration was done on 29th july at asuspromo.in and i received a response on 6th august asking for some additional details. Then i uploaded those details on the site (Asuspromo.in) on that very day itself and they were supposed to revert back within 10 working days. Still there's no response from them.

Date of the incident: 6th august

Desirable resolution of the incident: provide the items mentioned in the offer in lieu of nominal agreed upon payment asap. The items include: microsoft office, 1tb external hdd, warranty extension upto 3 years.

I had been using this laptop for past 2 months and i have used it only 10 times since i brought it and suddenly speakers and camera both are not working its a matter of grief concerned and also the system is lagging behind it takes 5 minutes to open up and also we cant do multiple things at one time. in the end i would request you to take suitable action as soon as possible

I purchased laptop in january and in recently it asked for a update and when updated whole os crasehed and daata waas lost. I need my data back and new os