Asus India Complaints & Reviews

New laptop - fx505dy having freezing issue.

- twice been to service centre for repair in chandigarh - f1
- engineer are not able to identify the issue and also not ready to resolve the issue
- every time change of os and hard reboot is the solution they have given, for which i have to go to them
- this is absolute waste of money, time, loss of data and unnecessary visits to unprofessional servvice centre for this new laptop.

Rather it was threatening from engineers that i need to visit again and again

Is there any one in asus who can get this resolved or replace this new machine

My biggest blunder of life to get the asus laptop

My prime h270 started giving problem in july 2020. The hdd ports on the motherboard are completely dead now. I had purchased this product on 15/11/2019, and registered on asus website. Due to travel restrictions i am unable to reach out the service centre. Hence i need a possible solution from asus india to be able to get a replacement/repair for my motherboard.

I m not getting onsite service my windows got corrupted and i m contacting them from past one month and they r not doing justice with my request i invested my hard earned money on this product and they are just ignoring my request by not providing me onsite services the worst staff with worst product

I purchased a laptop from asus in the month of january. Through which i got offer to purchase 1tb hard disk at lower price than usual @1599. I ordered my hard disk in the month of february and i still (On 27th august) haven't received it. After the month of march i never got reply from the asus promo id which was given on the website through which i purchased my product. So, i contacted the main asus call center and they told me to contact on another email id. That mail id which they gave me to contact sales team for status of my product never responded. I haven't received any reply from there side.
Now i'm really tired of contacting them again and again. I ordered my hard disk in the month of february and i still haven't received it.

My latops disk uagae shows 100percent whenever i try to do something with it which causes it to lag . I have used this laptop for 1yr straight but no issues but now i have become frustrated so i took it to f1infoservices gurugram they charged me 800 rupees returned my laptop after 3 days stating the work has been done and now its perfect but when i used it there the same problem occured now whould should i write

Full description of the incident: this is regarding asus back to school offer. Initial registration was done on 29th july at asuspromo.in and i received a response on 6th august asking for some additional details. Then i uploaded those details on the site (Asuspromo.in) on that very day itself and they were supposed to revert back within 10 working days. Still there's no response from them.

Date of the incident: 6th august

Desirable resolution of the incident: provide the items mentioned in the offer in lieu of nominal agreed upon payment asap. The items include: microsoft office, 1tb external hdd, warranty extension upto 3 years.

I had been using this laptop for past 2 months and i have used it only 10 times since i brought it and suddenly speakers and camera both are not working its a matter of grief concerned and also the system is lagging behind it takes 5 minutes to open up and also we cant do multiple things at one time. in the end i would request you to take suitable action as soon as possible

I purchased laptop in january and in recently it asked for a update and when updated whole os crasehed and daata waas lost. I need my data back and new os

Laptop screen is flickring when i on my laptop after shut down the laptop

We have made payment of 999/- towards MS office pack 2 months back but still haven’t received it due to which my work is seriously suffering.

I have been tirelessly trying customer care phone numbers, but in vain. And the support team’s mail box has been full. Please note that I am a senior citizen and am taking out time every single day to follow up on this case for very long now.

Case No=A[protected]

my email id: [protected]@hotmail.com

Dear sir/madam,

It's been a 4months my asus 6z is not working!

It suddenly stopped working.

There were no physical damage no liquid damage.

There may be power on issue, not sure about it!

From past 3 months i tried to solve this case, but they or your team (Asus india) is unable to provide me any solution.

The shocking part from your end is that i had told to visit service center which is in thane (Approx 40k. M from my place) and they clearly told me that if you don't visit than we can't provide you any solution.
I personally went there but they refused to accept my phone! Like seriously? I am dumb or what?
After a long debate of 3hrs with asus india they had accepted my phone.
Very next day on 31st july they told me that they will give me solution by 4th of august but today i got the msg that we required more 15days to solve your case.
I don't understand whether it is service or harassment?
I have paid enough amount to enjoy the premium features of asus 6z.
My warranty got wasted as well as my phone value depreciates and still i am not able to use my phone.

Please provide my solution on urgent basis as i have kept patience for more than 3months still i didn't get any solution.

What about my 5months wasted warranty?

What reward i get as a premium user?

Why can i not get any service or a replacement of my phone?

Please, i have kept patience since long! Still i didn't get any solution till now.

I had paid money to use my phone and not for just to keep it as show piece.

Kindly check my case and revert me on urgent basis.

Thank you,

Anuj vora

#[protected]

Hello, i had purchased rog phone ii in the end of november 2019, its been 7 month and my phone has to be repaired 3 time and after every repair new issue is observed. Yesterday i have received my phone after 3rd repair and i noticed two issue one of them is very serious. If some one calls me he is listening his own voice (Echo). My phone is been in service center then in my hand.

Also the response of your support team is very bad they have never replied to my mail. Request you to look into the issue.

Regards,
Varun singh

New laptop just completed two month and two times repair has been done. I submitted complain for replacement or money back. Company is only repairing it. During this 2 month I have called tour customer care 5 times. I need my money back urgently. It's the worst company I have ever came across. It was a vast of money

I have purchased an asus laptop on 19th june 2020 from amazon.in.
Asus vivobook 15 x512fa-ej373t intel core i3 10th gen 15.6-inch fhd thin and light laptop (4gb ram/512gb nvme ssd/windows 10/integrated graphics/backlit kb/fp reader/1.70 kg), peacock blue
Seller is - appario retail private ltd
There are problems like - blue screen, slowness, hung, etc. It has been only 20 days and we have been experiencing problems. When...

My asus vivobook got some. Software problem so i sent it for repair in asus service center at ludhiana they said that they will repair my laptop within a week but they didn't repaired it for a month and when i called them they kept my call no hold and didn't respond properly i am a college student of medical we need laptop for works but your services are harrassing us. Please take proper action against them

Following is the Email recieved from ASUS but nothing is being done. They are bypassing mails and doing nothing to resolve the issue or Refund the amount back to us.

Customer Name :Sourav Jain

Contact :[protected]

Email Id :[protected]@gmail.com

Location :Delhi

SN :K8N0CX11N614347

Product Type :Notebook - X509 Series - X509UA

Customer shared the the Ticket number:- AIC-031432, he also stated tat WEP is activated but the JBL speaker is return back

Customer VOC :We have a customerNotebook - X509 Series - X509UA, With serial number K8N0CX11N614347, Customer concern is that he Warranty extension package and JBL Speaker was Purchased in asuspromo.in and JBL Speaker was delivered to customer location but customer that time is out of station then return jbl speaker and customer has not received the JBL Speaker. customer can send an email to [protected]@asuspromo.in or contact us on our customer support at[protected] but NO response from promo side and he want resolution as soon as possible.

Kindly look into this and do the needful.

My asus zenfone max pro m2 device (S. N. [protected]) get stuck on asus logo after downloading asus's latest fota update (.73) and it's not restarting.
I go through asus service center they're saying it's hardware problem and it will cost more than 8000 rupees.
I call asus's customer care and they're saying your mobile is out of warranty so you have to pay.
But on asus official website one customer share that he got replacement for the same problem after 100 days i'll attach photo of the same
This problem occurred due to asus's official fota update. Asus have to pay for the same.
I want justice. Please concern my query

We have been using the laptop very carefully. By 9th day from buying this problem gradually creeped up and moment it came to our notice we reported to your company. This is not the first time we are using the laptop and we know how to use the laptop and no damage is caused by us.

This must be having some inherent fault which your engineer is not able to diagnose the fault and shifting responsibility on customer shoulder. You have supplied a defective piece and harassing us.

I myself being an electronics engineer also understand which material is faulty and which is not. Please don't deny your legitimate service which i deserve, because i have paid for this.

I purchased this laptop for my daughter since she cannot go to school due to covid pandemic. Please don't exploit and delay her studies by delaying your service.

I won't pay a single paisa please replace or repair this laptop. Moreover i am very much disappointed with the service because no one also attains customer phone call.

Request you to solve the problem asap.

Hi,

I am an Asus ZenFone Max Pro M1 (ZB601KL) user which was released back in 2018. As per the Asus Official information they had promised two major OS updates will be provided to Max Pro M1 model. But, we have only received one major OS update. When we ask Asus about the second major OS update, they are just ignoring to give us a proper timeline for release Stable Android 10 update. All of the customers are feeling like they have been cheated by fake advertisement given by ASUS. Until now they're replying with the same repsonse for more than 6 months. Totally cheated on us. Please, take action against this fake company immediately!

I was about to buy Asus vivobook s14 core i7 8th gen laptop, but it suddenly got out of stock. I was waiting for about 2 weeks and still now, stock has not been added.
Please do check and please add the stocks as soon as possible.