Asus India Customer Care
ASUSTeK Computer Inc
Customer satisfaction rating: 2%
Submit a Complaint
736
COMPLAINTS

Asus India Customer Care

ASUSTeK Computer Inc

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Address
18-474, Lakshmi Towers, Old Town, Anantapuram
Mumbai
Mumbai City District
Maharashtra
India
Landmarks:Opp. Triveni Big Cinemas

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
88
down
65

Phone:
Phone:
up
116
down
64

Additional info
Compuage Infocom Ltd
Flat No. 8, 1st Floor, Mahalaxmi Aprt., Plot No 49, Nr. Baheti Hospital & Hope Hospital Dhantoli, Nagpur - 440012

Rashi Peripherals Pvt. Ltd.
3rd Floor, Plot No. 60, Dr. Bhiwapurkar Lane, Dhantoli, Nagpur 440012

Regenersis India Limited
Key Computers, 420A, N.A. Road, Khare Town, Dharampeth, Nagpur - 440010

F1 Info Solutions & Services Private Limited
Plot No 72, Flat No. 202, Kamal Datt Aprmant Back Side Of Hotal Anand Asharam Dhanyoli, Nagpur - 440012

Regenersis
Varad Computer First Floor, Gulshan Plaza, Rajapeth, Badnera Raod, Amravati - 444605

F1 Info Solutions & Services Private Limited
Madhuri Kunj” Plot No. 05, Deep Nagar No. 02, Near St. Francis High School, Farshi Stop Amravati - 444606

F1 Info Solutions & Services Private Limited
C/O Safalya Computing, Phokmare House, Near Dr. Bhamburkar Hopstial Tapadia Nagar, Akola Maharashtra State - 444001

F1 Infosolutions & Services Pvt Ltd
C-17/5 2nd Floor Tara Sadan Opp. Marlin Appartment, Sector-5 Devendra Nagar Raipur - 492009

Rashi Peripherals Pvt. Ltd
15/217, Mangra Para, Jawahar Nagarm. G. Road, Raipur 492 001

Compuage Infocom Ltd
House No. 30/796 Behind Ashoka Hospital Kali Mata Ward Ashok Vihar Colony. Raipur (CG) - 492001

Regenersis
Key Computers, 104, Block–C, Vineet Estate, Opp. Federal Bank, Near Disha College, Shankar Nagar, Raipur 492007

Rashi Peripherals Pvt. Ltd.
Flat No, B1, 1st Floor, Sneh Vihar Apartment, Near Nokia Care Center, Napier Town, Jabalpur - 482002

F1 Infosolutions & Services Pvt Ltd
33, Methodist Center, Opp. Hotel Kartik, 1006 Napier Town, Jabalpur - 482001

Regenersis
Busi Link # 1525, Wright Town, Jabalpur - 482002

Compuage Infocom Ltd
571, Narsingh Ward, Madan Mahal Station Road, Opp. Hotel Galaxy, Jabalpur (M. P.) 482002

Compuage Infocom Ltd
Plot No-204, Pushpanjali Complex, Zone 1, MP Nagar Bhopal - 462024

F1 Info Solutions & Services Private Limited
207/108, First Floor Sai Baba Complex Zone - 1 M.P Nagar Bhopal - 462011

Rashi Peripherals Pvt. Ltd.
House No. 90, 1st Floor, Rachna Nagar Bhopal. - 462023

Regenersis
Logic Technologies, 1st Floor, Siddhartha Apartment, 68 - B, Kasturbha Nagar, Bhopal - 462023

Mac Enterprise
Shop No 4. Kiran Plaza Dayaram Road Latur - 413512

View More Information...

Customer satisfaction rating
2%
Complaints
736
Pending
0
Resolved
17
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Asus India related photos (168)

Asus India Complaints & Reviews

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Asus India — asus smartphone service

 Shikharsharma on Sep 22, 2018
Hi, shikhar sharma so i purchase asus zenfone 3 from amazonon 10th of oct. 2017, now i first time visit on authorised service centre which is near shivaji nagar, on 1 ofsept. 2018 i submit phone for usb issue and headphone jack. After 4-5days theygive back that phone, with solved my 2 issue (5th of sept) butlater on i reached and during my analysing phone i find out finger printscanner is not fixed properly, so i visit again, after 2 days (7thsept), they don’t agree on that, but on monday i have make argument with themthen on monday (10th sept) visited, they fixed that issue, but from the dayfrom...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — compain no. 51 asus zen fone max 1 pro service provider sambalpur odisha not given my phone in time

 Rabindra Dani on Sep 21, 2018
My phone was not repaired by the service center, sambalpur, odisha last one month past, complain no. 51, regularly i contact with service provider but they told me that, company not respond our complain properly to despatch actually requirement part to our center. So we are not able to provide proper service to you. I have purchase this phone on last 26th july, but after use this phone it become lining on the touch screen and phone not work properly and became dead respectively,
So i request please replace a new phone instead of the old phone....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Asus India — asus zenfone max pro m1 manufacturing defect

 Kabitabehera on Sep 18, 2018
I bought a asus zenfone max pro m1 mobile from flipkart site on june 2018 worth 13000. I found some manufacturing issue in that mobile within 15 days i went to f1 info solution, bhubaneswer, but they didn't resolve my issue properly. Also i complained in asus site but they are not listening my issue. Now i am unable switch on my mobile due to that manufacturing problem. Now they are demanding 10000 rupees to repair my mobile its really very embarrassing as i have not used my mobile for 10 days. I am not getting support from asus service center....
Complaint comments  Read comments Complaint category Mobile Service Providers

Asus India — zenfone zenfone max pro (m1) (zb601kl);asus service no=a180980568

 vinod10117 on Sep 18, 2018
Rma no. Ing6j80310
Mobile serial no.. J7aagf00y753m6p (Zenfone max pro (M1) is given for repair on dtd.. 30.08.2018 at jaippur, rajasthan.
Issue: screen damage
Till date no one is able to say when mobile will get repair, as required by service center, i had deposited advance amount which was required by service center.
I had not purchased mobile set to keep in service center.
If services cannot be provided then product is not to be sold.

What i should do?.
Can anyone reply?

Vinod kumar
Bikaner
Contact detail: [protected]...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — zenfone max pro(m1)

 divyesh bhekare on Sep 17, 2018
Hi All,

I have purchased new ZenFone Max Pro(M1) on 3rd August After 20 days its started giving problems. It automatically restarts, system crashes & Camera not working. I visited service center twice and taking following on daily basis with service center and Asus helpline from last 25 days. My device is submitted in service center for repair since 11 Sept, still no proper updates received from them. Service center(Pimpri, Pune) giving some irrelevant responses blaming Asus team for delayed in delivering require spare part. also Asus Helpline don't have track record of spare part.
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — quick discharge of charge tablet 7" zenfone

 Pradipta Kumar Sardar on Sep 17, 2018
The tablet was buy 2 year's ago from kolkata asus centre but after 2year's the device is not working properly and discharged quickly. So, in near future i never prefer asus product and also reffer not to buy asus products because durability is very bad means the battery of the tablet 7"while charging it take too much time along with immediate dischargre of stored power.in two years how technical problems can appear. Ridiculous exprecience of asus tablet 7".....
Complaint comments  Read comments Complaint category Internet Services

Asus India — disabled network getting activated automatically

 PUNIT GAWANDE on Sep 16, 2018
Mobile: asus zenfone max pro m1 6gb
Sim 1: jio
Sim 2: vodafone
I have make the jio network active for data and disabled the mobile network for vodafone.
Still in every half n hour, 0.04rs getting deducted from my vodafone balance due mobile data.
I have made the mobile data disabled still money getting deducted.. Please resolve this issue..

In last 10 days almost 35rs has been deducted due to this issue.

Need action and reply on this...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — poor service

 Soumik Dam on Sep 15, 2018
Bmitted my phone for repair on 06.09.2018 and today on 15.09.2018 it is still not repaired. As per the service center the parts are not arriving and it'll take them just 2 hours to repair the phone but it takes asus 9 days to ship a part.

Very disappointing service. And also the customer care, after escalating the case first on 12.09.2018 there was no revert then again on 13.09.2018 i escalated the, thing was apparently escalated to headquarters was supposed to get a call back by end of day but nothing as such happened

The quality of service is really poor...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — fast battery draining of asus m1 pro

 ravi kamana on Sep 15, 2018
Battery is draining very fast last night my mobile charge is drained from 87 to 69 in a ni8 with out using my mobile plz fix it asus please i notice this problem so many times when my mobile has a charge with 35or 40 % it is draining in a ni8 to 6% in some times it is shoutdown, asus please fix this iam so upset with this asus m1 max pro please fix this...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — about my phone asus zenfone ar

 Galaxy Shooters on Sep 12, 2018
Hello jatin here

As per our last conversation there was no response in the past 7 days for a fact from when i have given the phone its now more then 60 days

This does not sound good. I have been visiting your service center for more than 15 times now, taking time out of my work

My phone is in complete warranty and no physical damage practically happened, but the service center placed here in boriwali says i have to pay 14000 for the screen in which they would replace the phone.

I don't understand why to pay for the screen when its not...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — not servicing my product

 Nikhar Juneja on Sep 11, 2018
RMA Number - INR4J80194

My laptop ( r558uq ) is at the service centre since more than 15 days and one part is not delivered at the service centre because of which they are unable to repair my laptop. I have very important work to do with my laptop and its paused since 18th aug. I have contacted helpline number many times and the answer is the same - ' the part has not been delivered yet '. This is the worst service I've ever recieved among many laptop brands I've ever used.

In your terms and conditions you guys have written that you'll deliver the product in the stated...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Asus India — zenfone max pro m1 - stopped working no replacement

 mdpiyush on Sep 10, 2018
Hello asus,

I have purchased zenfone max pro m1 on 20 august 2018, after 20 days suddenly phone stopped working.
I quickly contacted customer care and rushed to asus service centre to fix the issue but they found faulty motherboard in the phone.
So here is the quality issue. The issue is on the main board of the phone - a heart of the phone.
I asked the technical team to replace it as the issue is on the main part of the phone - a motherboard. But they denied mentioned that it can possible only with 7 days of purchase where flipkart gives 10 days.
My...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — warranty not approved (case number 180925640) [Resolved]

 sande19 on Sep 7, 2018
I had purchased a laptop (Make asus) on amazon on december 30th, 2018. At the time of purchase it was mentioned as the warranty of one year on amazon website.
Laptop was in good condition but i faced some issues with keyboard since last 21 days,
So i called customer care of asus india on 4th of september 2018 and discussed about the issue. Their representative told me that they will arrange onsite service within next 48 hours. But on 6th september 2018, the asus india representative told me that the product is out of warranty. And to get the warranty approval send the invoice on the...
Complaint comments  Read comments [2]Complaint category Laptops / Notebooks

Asus India — max pro m1 mobile not getting software update after bootloader unlock

 RAHULR222 on Sep 7, 2018
Hi

My phone's bootloader has been unlocked. Recently l knew that i won't get any software update after this.

You don't have any right to stop me from getting updates only for this reason. No other brands doing so.

I need to get updates for my phones as everyone gets. I don't want to update it manually.

Also i need my all my guarantee back. Otherwise i will be forced to make a complaint in the consumer forum.

Please do the needful and change your policy regarding bootloader unlocking.

Thank you...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — faulty laptop still after repairs

 chirag sharm on Sep 5, 2018
Asus ROG GL553VD, Serial number H1N0CV19W226046, Just gave the laptop to repair and received it last week as were received some blue screen error. the error is still coming just the frequency reduced. every time is used graphics software, get stuck on the blue screen which corrupts my files. I want a proper repair or replacement of the product. I am a student and can't wait for long times as I have to submit assignments. Get it repaired asap, and till you replace or repair at least provide some side laptop as i dont wanna fail in submissions because of not submitting assignments because of bad asus...
Complaint comments  Read comments [1]Complaint category Computer Hardware

Asus India — asus x541ua laptop

 Ashish Morya on Sep 4, 2018
Sir, i bought your asus company laptop on 3/3/2018 but after a few days the problem started and the reason was that it was very hanging. Then i showed it in the service center for it. Because of which i had suffered a lot in my business. But even after you did not understand my problems, you gave it to me after repairing it a lot of days later. Again again this laptop had a new problem with the same problem as well.in which it was shutting itself, the keyboard was working on its own, and its touchpad was not working as well. Then i complained about the replacement by calling in your service center...
Complaint comments  Read comments Complaint category Pharmacy

Asus India — careless service center of asus at bhubaneswar

 Stutistar on Sep 4, 2018
I had given my laptop for repairing at asus service center in bhubaneswar
They had provided me a number to contact them regarding my laptop service status...
But the number is never reachable
And my mails are also not replied back
I live far away from service station... It is not possible for me to go again and again to the service station
My exams are coming and i need my laptop to be repaired as fast as possible...
But most importantly i want there valid contact no
What kind of service station is this if one could not contact it... Its so problematic...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus Zenfone — replacement of handset

 Sonu@92 on Sep 3, 2018
I had submitted my Asus zee phone max model No. ZC553KL with IMEI No.[protected] / [protected] on March 2018 and they informed me that my handset not be able to repair so they are giving me another handset which is cheap. Soi told them to give me the handset like my one they are not ready to give. So i am complaining about Asus zenfone company and their service center them to get my handset back or amount back....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — touch screen replacement

 Cheelam Veerraju on Sep 3, 2018
Sir i have given my mobile for screen& touch display replacement[protected] at f1 info solutions & services private limited begumpet, hyderabad branch.
My rma number is (Inf1j80237). When i have given mobile they 3 working days. Now almost 9 working days over but still mobile is not ready. If i call them they are telling in transit i dnt now what is happening. It may be true but its too late. Please solve my problem. Mobile serial no is. J7aagf07y214kya. I have called to customer care also no proper answer they tell me that it is dispatched but where it is when exactly it will come no answer....
Complaint comments  Read comments Complaint category Mobile Service Providers

Asus Zenfone — defective product are selling in asus zenfone max pro m1

 Kabitabehera on Aug 30, 2018
I bought a asus zenfone max pro m1 but within 10 days i found some issue went to asus service center (F1info solution), bhubaneswer they unable to resolve issue again i complain in asus website shweta contacted me but didn't provide me her sineor most contact as she was unable to resolve that issue now i am unable to turn on my phone due to that manufacturing defect. To whom i need to contact now how can return my money. Asus are selling defective product please don't buy any product...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

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