Asus India Customer Care
ASUSTeK Computer Inc
Customer satisfaction rating: 2%
Submit a Complaint
740
COMPLAINTS

Asus India Customer Care

ASUSTeK Computer Inc

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Address
18-474, Lakshmi Towers, Old Town, Anantapuram
Mumbai
Mumbai City District
Maharashtra
India
Landmarks:Opp. Triveni Big Cinemas

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
75
down
59

Phone:
Phone:
up
94
down
51

Additional info
Compuage Infocom Ltd
Flat No. 8, 1st Floor, Mahalaxmi Aprt., Plot No 49, Nr. Baheti Hospital & Hope Hospital Dhantoli, Nagpur - 440012

Rashi Peripherals Pvt. Ltd.
3rd Floor, Plot No. 60, Dr. Bhiwapurkar Lane, Dhantoli, Nagpur 440012

Regenersis India Limited
Key Computers, 420A, N.A. Road, Khare Town, Dharampeth, Nagpur - 440010

F1 Info Solutions & Services Private Limited
Plot No 72, Flat No. 202, Kamal Datt Aprmant Back Side Of Hotal Anand Asharam Dhanyoli, Nagpur - 440012

Regenersis
Varad Computer First Floor, Gulshan Plaza, Rajapeth, Badnera Raod, Amravati - 444605

F1 Info Solutions & Services Private Limited
Madhuri Kunj” Plot No. 05, Deep Nagar No. 02, Near St. Francis High School, Farshi Stop Amravati - 444606

F1 Info Solutions & Services Private Limited
C/O Safalya Computing, Phokmare House, Near Dr. Bhamburkar Hopstial Tapadia Nagar, Akola Maharashtra State - 444001

F1 Infosolutions & Services Pvt Ltd
C-17/5 2nd Floor Tara Sadan Opp. Marlin Appartment, Sector-5 Devendra Nagar Raipur - 492009

Rashi Peripherals Pvt. Ltd
15/217, Mangra Para, Jawahar Nagarm. G. Road, Raipur 492 001

Compuage Infocom Ltd
House No. 30/796 Behind Ashoka Hospital Kali Mata Ward Ashok Vihar Colony. Raipur (CG) - 492001

Regenersis
Key Computers, 104, Block–C, Vineet Estate, Opp. Federal Bank, Near Disha College, Shankar Nagar, Raipur 492007

Rashi Peripherals Pvt. Ltd.
Flat No, B1, 1st Floor, Sneh Vihar Apartment, Near Nokia Care Center, Napier Town, Jabalpur - 482002

F1 Infosolutions & Services Pvt Ltd
33, Methodist Center, Opp. Hotel Kartik, 1006 Napier Town, Jabalpur - 482001

Regenersis
Busi Link # 1525, Wright Town, Jabalpur - 482002

Compuage Infocom Ltd
571, Narsingh Ward, Madan Mahal Station Road, Opp. Hotel Galaxy, Jabalpur (M. P.) 482002

Compuage Infocom Ltd
Plot No-204, Pushpanjali Complex, Zone 1, MP Nagar Bhopal - 462024

F1 Info Solutions & Services Private Limited
207/108, First Floor Sai Baba Complex Zone - 1 M.P Nagar Bhopal - 462011

Rashi Peripherals Pvt. Ltd.
House No. 90, 1st Floor, Rachna Nagar Bhopal. - 462023

Regenersis
Logic Technologies, 1st Floor, Siddhartha Apartment, 68 - B, Kasturbha Nagar, Bhopal - 462023

Mac Enterprise
Shop No 4. Kiran Plaza Dayaram Road Latur - 413512

View More Information...

Customer satisfaction rating
2%
Complaints
740
Pending
0
Resolved
12
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Asus India related photos (163)

Asus India Complaints & Reviews

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Asus India — camera glass broken

 Madhur0000 on Nov 22, 2017
My asus zenfone 3 (5.5), a fabulous phone i have ever used but there is a problem that i watch after using it for sometime, it's camera protection glass has broken, i has seen it's camera features included that it's camera glass is very strong.
Its really bad to look camera and it also affect to camera working, i can't be able to click clear pictures.
Plz change the glass or my phone....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — I am having problem with my graphics hardware.

 sanmist91 on Nov 13, 2017
Hello,

I bought asus notebook a555l last year. Just before 2 months from now i had a problem that my lcd has some problem and need to get replaced, during that repairing time i got to know from asus that my harddrive and motherboard are also having a problem and need to get replaced. Before that, there was no problem.

I agreed to them and allow them to replace whatever needed to get my laptop working.

Since then i am facing trouble with graphics and my laptop lags too much. I mailed them to help me and they were telling that my warranty is over but i...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — regarding my service experience and the product

 Harish Kannan on Nov 9, 2017
Hi team
I have taken asus zefone selfie and once i have upgraded it then the volte was vanished and i have visited the service center at begumpet they were very rude and impolite and the service technicians was manner less with me and they said that there is a hardware problem in my mobile which takes 4 days for time so i asked them to give me a mobile for temporary use but they refused to do so so could you please tell me what should i do for the same i need an appropriate action regarding the issue and
Particularly in begumpet service center which is located on rebook showroom first...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — cheating forgery

 m a majria president Indian Quality centre on Nov 2, 2017
Dear consumers,
It is really a matter of great surprise that i had purchased one mobile handset for my personal use. Asus company had provided one year warranty. The handset was charged 60% in the morning when i put it on the screen was not on. Hence i sent the handset to your at laxmi nagar service centre.
Since last one month the set is lying at asus service centre now they are asking charges of rs 11, 000/- very surprising that the handset purchased at 10, 000 bill attached and the service centre is asking to pay rs 11, 000/- this is a way of cheating by asus to indian consumers.
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — back to school offer

 caarty on Oct 20, 2017
.. Sir/ mam it had been three month since i have registered and paid the amount for your offer... But till today i does not find any warrenty extension certificate and the ccd and movie ticket voucher is also not valided... So resolve my problem. I have been sending mails and calling you snce four month but i have been reciving the mails to be patience we are working for it and that your warrenty extension certificate is mailed shortly... Sir please focouse on my issue as i am tired being sending you mails regarding
Bts 106245
Kartik shukla
Transaction detail no.34146294
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Asus India — handset zenfone max3

 rishi4 on Oct 20, 2017
It is to be regretted that since last august i am not getting smooth service in my handset i) bsnl sim is not operating in slot 1/2, same sim when put in the other set works smoothly ii) jeo service is too slow in the handset since august whether any error in the setting. Please attend the complain at the earliest my handset is in warranty period. M y problem was not resolved when i approached your company sales boy at sanjeev store digboi. Please resolve the problem at the earliest. I have observed that there is no problem with bsnl sim or net work same sim when put in the other set starts working...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — asus zenfone 5/ not working properly

 metahuman on Oct 17, 2017
My mobile handset is not working properly, audio and video issues, lagging and even it is an old model with expired warranty. I went to the service centre and they told me this.
Just few days been passed, i ordered it from flipkart. It is maybe used mobile phone. I need you to refund my money and get your handset back or at least exchange it with new phone....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — customer is in problem

 Deepak Ranjan Jena on Oct 14, 2017
Solve my problem becoz rs17900 is not a big issue but i have sir... I have a zenfone 3 max which is less than 6 month... I had a mother board problem but after solving the problem from the very respected service centre from bhubaneshwar. Odisha... They solved the problem but voltie option is not there which was coming from the purchase of the mobile... I m staying 200 kms away from service centre... Should i go to that place again to solve my problem again... Call me if asus is so much careful for its customer... Asus should have known that after sales service is very much important for its customers.....
Complaint comments  Read comments [4]Complaint category Mobile Handsets

Asus India — misplaced parts after service. product is not working proper

 karunamayudu on Oct 11, 2017
I have given the product for service and mentioned that device is behaving mad if internal memory exceeds 16 GB out of 32 GB, Charging slow, Touch not working proper and micro phone problem on June 10th 2017. Once the issue is fixed they delivered the defective device on 20th July 2017, after that i have submitted my device thrice in service centre but every time they delivered the defective piece with multiple new issues. After that we communicated the same thing to customer support team they responded with concerned team but the concerned team even though i wrote multiple times through mail communication...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — asus e202s

 Sarang5157 on Oct 10, 2017
I bought asus e202s two months back from one of the asus authorized distributor in coimbatore for business trip. Buy it faced lot of difficulty in handling the product. Its not user friendly and the process is very slow, i contacted the seller and discussed about the same. But the refuse to exchange the product and didn't provide right support. At the time of purchase they very much recommend this product but now they told the performance of this product is limited. We are ready to pay difference amount and upgrade the product. Kindly do the needful....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Asus India — defective product

 AsusUser on Oct 10, 2017
Bought asus r558u on dec 12, 2016. It has not been a day since that this laptop has run smoothly without any glitches.
Not only is surprisingly slow to do anything, it shuts down on its own, it hangs, the screen turns black besides that drivers are causing trouble.
I think this is a fake product and i have been conned into buying this.
This product is still under warranty.
I either want a refund or i want a brand new replaced product.
Kindly look into the matter....
Complaint comments  Read comments Complaint category Computer Hardware

Asus India — after sell service

 S Khandakkar on Oct 6, 2017
Sir/madam,
I bought an asus laptop, becomes faulty. Today it has been 39 days, they have not resolve the issue & kept the laptop under their custody. It is under warranty period.
I requested them so many times that please either replace it or refund. But they dont adress my problem properly and ask me to wait.
39 days realy a long period. They are cheating indian customer by selling defective model which they ceased in foreign country. I think they are just clearing their stock in india.

Please help me....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — asus r541u laptop 7th generation

 Akhil Mathew on Oct 4, 2017
I had buyed this laptop 4 months ago. I am proud to be an asus user. But now i am facing certain complaints for this product. Firstoff all the lap is not performing well and i am facing software complaints. Within this short period itself the keyboard had damaged. I am totally disappointed by this product. When i approched the authorised dealers the response was not fair. To resolve this problem, i would appreciate your money refund or replacement of the product. I am looking forward to your reply....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — warranty scam by asus

 Vigneshm01 on Sep 30, 2017
I am vignesh from chennai and i have purchased a asus gl552jx rog series gaming laptop in ebay.in on 22nd march 2016 with 2 years manufacturers warranty.

I gave my laptop for service to an asus official service (F1 info solutions & services pvt ltd, unit no. 11, 14, & 15, vgp victory house, near sony centre, mount rd, chennai, tamil nadu 600002) for the first time on 16th march 2017 which is nearly one year from my date of purchase of my laptop.

The service center people, verified my purchase and warranty details online and informed me that i have warranty till may...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — offer benefits not received after receiving payment.

 rishav.kr.sah on Sep 29, 2017
I had purchased a laptop with which there was a offer in which i had to pay extra ₹1697 for a gift voucher from myntra worth ₹3000, steam coupon worth ₹1000 and 1 year extended warranty for my laptop. I was promised to receive the mentioned benefits within 15 working days from the date of payment which was 29 of august 2017, and haven't received it yet. Each time i try to contact them they just keep saying i will receive the promised benefits within a week but still did not get any....
Complaint comments  Read comments Complaint category Online Shopping

Asus India — unfulfilled laptop

 rahul batra02396 on Sep 27, 2017
Bhaiya merit saron se request h ki asus ka laptop mat khridiye bcoz:-

1) laptop ke hand rest ka sara colour utar gaya or vo display par lag gaya

2) laptop main 8gb ram and 2gb nvidea hone ke baad bhi performance (Functioning) bhut slow h

3) window apne aap crash ho jaati h

4) agar online chat karo service centre ke saath to vo customer ko satisfy hi nhi kar pate...

So according to me go for purchasing another companies laptop like dell, acer, lenovo, hp but plzzzz plzzzz. Plzzzz... Asus ka laptop mat lena bcoz ye comp. Sirf...
Complaint comments  Read comments Complaint category Electronics & Appliances

Asus India — service center

 HaiL HyDrA on Sep 26, 2017
I have given my laptop over 2 weeks into a service center of asus. And when i'm calling them either the don't accept the call. After a long time when i called and they said that the repair is ready. But when i visited they said it is not complete yet. Is this what you said to your customer service center to do? Im really frustrated due to there inactivity like this. And your service is taking more time that it did affect my job. I wouldn't have said this here if it wasn't for my job. And i know this is a show program and you won't take action on them. But i would like to say that i would not recommend...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — mobile did not on yet

 Jeevan Pavan Kotagiri on Sep 24, 2017
Date of incident:[protected]
Mobile hasn't switch on yet... And it has been rebooting since an hour.

Please, give me a solution to switch on my mobile
Email id:jeevanpavan225@gmail.com

Iam requesting honorably, could you please solve my problem
I bought this in last december, i like this mobile and its features very well
I need to use this mobile
Thank you,
Asus zenfone max
Sn : g9axb743s4739z2...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Asus India — unprofessional service from authorized service center

 Abhijith Sivadas on Sep 21, 2017
I had purchased an asus rog gl552jx
Notebook 7months ago. The device worked fine and i was happy about the laptop.
Recently the display backlight stopped working. I checked it properly and made sure there were no issue with the display panel as such. I then gave to to an authorized service center in bangalore - f1 info solutions and services. They returned the laptop after a week with my display changed (I dont still understand why) with an inferior quality one (Or maybe their assembling mistake). On top of that they did something and the graphics card was not available for use.
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — asus rog gaming laptop

 Anusha1491 on Sep 20, 2017
I had purchased an rog series gl552vw laptop from an authorised dealer of asus in ghatkopar in december 2016.
The product has been giving me repeated issues since the start. The battery takes 2.5-3 hours to fully charge and gets drained out in 50 minutes. Also whej i use it on my lap, i get current from the base of the laptop. Infact i even got a burn on my thigh because of this. However i couldnt give the laptop to the service center immediately because of my workload and couldnt afford to be without a laptop then.
The laptop is in warranty and i had complained to asus in june following...
Complaint comments  Read comments [1]Complaint category Products & Services

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