Asus India Customer Care
ASUSTeK Computer Inc
Customer satisfaction rating: 2%
Submit a Complaint
729
COMPLAINTS

Asus India Customer Care

ASUSTeK Computer Inc

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Address
18-474, Lakshmi Towers, Old Town, Anantapuram
Mumbai
Mumbai City District
Maharashtra
India
Landmarks:Opp. Triveni Big Cinemas

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
70
down
55

Phone:
Phone:
up
89
down
49

Additional info
Compuage Infocom Ltd
Flat No. 8, 1st Floor, Mahalaxmi Aprt., Plot No 49, Nr. Baheti Hospital & Hope Hospital Dhantoli, Nagpur - 440012

Rashi Peripherals Pvt. Ltd.
3rd Floor, Plot No. 60, Dr. Bhiwapurkar Lane, Dhantoli, Nagpur 440012

Regenersis India Limited
Key Computers, 420A, N.A. Road, Khare Town, Dharampeth, Nagpur - 440010

F1 Info Solutions & Services Private Limited
Plot No 72, Flat No. 202, Kamal Datt Aprmant Back Side Of Hotal Anand Asharam Dhanyoli, Nagpur - 440012

Regenersis
Varad Computer First Floor, Gulshan Plaza, Rajapeth, Badnera Raod, Amravati - 444605

F1 Info Solutions & Services Private Limited
Madhuri Kunj” Plot No. 05, Deep Nagar No. 02, Near St. Francis High School, Farshi Stop Amravati - 444606

F1 Info Solutions & Services Private Limited
C/O Safalya Computing, Phokmare House, Near Dr. Bhamburkar Hopstial Tapadia Nagar, Akola Maharashtra State - 444001

F1 Infosolutions & Services Pvt Ltd
C-17/5 2nd Floor Tara Sadan Opp. Marlin Appartment, Sector-5 Devendra Nagar Raipur - 492009

Rashi Peripherals Pvt. Ltd
15/217, Mangra Para, Jawahar Nagarm. G. Road, Raipur 492 001

Compuage Infocom Ltd
House No. 30/796 Behind Ashoka Hospital Kali Mata Ward Ashok Vihar Colony. Raipur (CG) - 492001

Regenersis
Key Computers, 104, Block–C, Vineet Estate, Opp. Federal Bank, Near Disha College, Shankar Nagar, Raipur 492007

Rashi Peripherals Pvt. Ltd.
Flat No, B1, 1st Floor, Sneh Vihar Apartment, Near Nokia Care Center, Napier Town, Jabalpur - 482002

F1 Infosolutions & Services Pvt Ltd
33, Methodist Center, Opp. Hotel Kartik, 1006 Napier Town, Jabalpur - 482001

Regenersis
Busi Link # 1525, Wright Town, Jabalpur - 482002

Compuage Infocom Ltd
571, Narsingh Ward, Madan Mahal Station Road, Opp. Hotel Galaxy, Jabalpur (M. P.) 482002

Compuage Infocom Ltd
Plot No-204, Pushpanjali Complex, Zone 1, MP Nagar Bhopal - 462024

F1 Info Solutions & Services Private Limited
207/108, First Floor Sai Baba Complex Zone - 1 M.P Nagar Bhopal - 462011

Rashi Peripherals Pvt. Ltd.
House No. 90, 1st Floor, Rachna Nagar Bhopal. - 462023

Regenersis
Logic Technologies, 1st Floor, Siddhartha Apartment, 68 - B, Kasturbha Nagar, Bhopal - 462023

Mac Enterprise
Shop No 4. Kiran Plaza Dayaram Road Latur - 413512

View More Information...

Customer satisfaction rating
2%
Complaints
729
Pending
0
Resolved
11
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Asus India related photos (159)

Asus India Complaints & Reviews

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Asus India — defective product

 AsusUser on Oct 10, 2017
Bought asus r558u on dec 12, 2016. It has not been a day since that this laptop has run smoothly without any glitches.
Not only is surprisingly slow to do anything, it shuts down on its own, it hangs, the screen turns black besides that drivers are causing trouble.
I think this is a fake product and i have been conned into buying this.
This product is still under warranty.
I either want a refund or i want a brand new replaced product.
Kindly look into the matter....
Complaint comments  Read comments Complaint category Computer Hardware

Asus India — after sell service

 S Khandakkar on Oct 6, 2017
Sir/madam,
I bought an asus laptop, becomes faulty. Today it has been 39 days, they have not resolve the issue & kept the laptop under their custody. It is under warranty period.
I requested them so many times that please either replace it or refund. But they dont adress my problem properly and ask me to wait.
39 days realy a long period. They are cheating indian customer by selling defective model which they ceased in foreign country. I think they are just clearing their stock in india.

Please help me....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — asus r541u laptop 7th generation

 Akhil Mathew on Oct 4, 2017
I had buyed this laptop 4 months ago. I am proud to be an asus user. But now i am facing certain complaints for this product. Firstoff all the lap is not performing well and i am facing software complaints. Within this short period itself the keyboard had damaged. I am totally disappointed by this product. When i approched the authorised dealers the response was not fair. To resolve this problem, i would appreciate your money refund or replacement of the product. I am looking forward to your reply....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — warranty scam by asus

 Vigneshm01 on Sep 30, 2017
I am vignesh from chennai and i have purchased a asus gl552jx rog series gaming laptop in ebay.in on 22nd march 2016 with 2 years manufacturers warranty.

I gave my laptop for service to an asus official service (F1 info solutions & services pvt ltd, unit no. 11, 14, & 15, vgp victory house, near sony centre, mount rd, chennai, tamil nadu 600002) for the first time on 16th march 2017 which is nearly one year from my date of purchase of my laptop.

The service center people, verified my purchase and warranty details online and informed me that i have warranty till may...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — offer benefits not received after receiving payment.

 rishav.kr.sah on Sep 29, 2017
I had purchased a laptop with which there was a offer in which i had to pay extra ₹1697 for a gift voucher from myntra worth ₹3000, steam coupon worth ₹1000 and 1 year extended warranty for my laptop. I was promised to receive the mentioned benefits within 15 working days from the date of payment which was 29 of august 2017, and haven't received it yet. Each time i try to contact them they just keep saying i will receive the promised benefits within a week but still did not get any....
Complaint comments  Read comments Complaint category Online Shopping

Asus India — unfulfilled laptop

 rahul batra02396 on Sep 27, 2017
Bhaiya merit saron se request h ki asus ka laptop mat khridiye bcoz:-

1) laptop ke hand rest ka sara colour utar gaya or vo display par lag gaya

2) laptop main 8gb ram and 2gb nvidea hone ke baad bhi performance (Functioning) bhut slow h

3) window apne aap crash ho jaati h

4) agar online chat karo service centre ke saath to vo customer ko satisfy hi nhi kar pate...

So according to me go for purchasing another companies laptop like dell, acer, lenovo, hp but plzzzz plzzzz. Plzzzz... Asus ka laptop mat lena bcoz ye comp. Sirf...
Complaint comments  Read comments Complaint category Electronics & Appliances

Asus India — service center

 HaiL HyDrA on Sep 26, 2017
I have given my laptop over 2 weeks into a service center of asus. And when i'm calling them either the don't accept the call. After a long time when i called and they said that the repair is ready. But when i visited they said it is not complete yet. Is this what you said to your customer service center to do? Im really frustrated due to there inactivity like this. And your service is taking more time that it did affect my job. I wouldn't have said this here if it wasn't for my job. And i know this is a show program and you won't take action on them. But i would like to say that i would not recommend...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — mobile did not on yet

 Jeevan Pavan Kotagiri on Sep 24, 2017
Date of incident:[protected]
Mobile hasn't switch on yet... And it has been rebooting since an hour.

Please, give me a solution to switch on my mobile
Email id:jeevanpavan225@gmail.com

Iam requesting honorably, could you please solve my problem
I bought this in last december, i like this mobile and its features very well
I need to use this mobile
Thank you,
Asus zenfone max
Sn : g9axb743s4739z2...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Asus India — unprofessional service from authorized service center

 Abhijith Sivadas on Sep 21, 2017
I had purchased an asus rog gl552jx
Notebook 7months ago. The device worked fine and i was happy about the laptop.
Recently the display backlight stopped working. I checked it properly and made sure there were no issue with the display panel as such. I then gave to to an authorized service center in bangalore - f1 info solutions and services. They returned the laptop after a week with my display changed (I dont still understand why) with an inferior quality one (Or maybe their assembling mistake). On top of that they did something and the graphics card was not available for use.
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — asus rog gaming laptop

 Anusha1491 on Sep 20, 2017
I had purchased an rog series gl552vw laptop from an authorised dealer of asus in ghatkopar in december 2016.
The product has been giving me repeated issues since the start. The battery takes 2.5-3 hours to fully charge and gets drained out in 50 minutes. Also whej i use it on my lap, i get current from the base of the laptop. Infact i even got a burn on my thigh because of this. However i couldnt give the laptop to the service center immediately because of my workload and couldnt afford to be without a laptop then.
The laptop is in warranty and i had complained to asus in june following...
Complaint comments  Read comments [1]Complaint category Products & Services

Asus India — service centre person misbehavior and wrong information about laptop raised to higher authority of asus

 various vikash on Sep 20, 2017
Dear sir
I would like to inform you that comment mentioned below by authorized service centre kota is repeating the previous service information i. E beacuse i have already service my laptop 02 times at asus authoriesd service cetre (Summer computer) the same patches have found and issue was same in previous case. They have repaired and after 02 moth issue has been started the i have visited the service centre many times the executive said to me call not be raising after 6 o clock and service centre is also shifted. I have told him on 04.09.17 tell me about the new service centre they have...
Complaint comments  Read comments Complaint category Building Developers

Asus India — asus zenfone max-flip logo screen lock

 Sarath777 on Sep 16, 2017
Dear Team,

I purchased Asus Zenfone Max on 11.07.2016.One week back(10.09.2017) my phone was locked with flip cover home screen & not able to do anything on my phone as i`m not able to unlock the screen & use the mobile.

I reached Asus authorised service center on 15.09.2017(Chennai).They diagonised & gave the details below.

Software update & OS was done.Still not able to unlock the flip cover logo screen.They informed the issue might be in Motherboard & it has to be replaced.The cost is around 6000 Rupees.

My concern is-I bought the mobile...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — notebook repairing issue

 maj.ram2244 on Sep 16, 2017
Dear asus team i'm visited your service center in gwalior for my laptop display issue but your service center convert my problem in physical damage and said to me it's out of warranty case after 2 days i'll pick my laptop from service center with no repairing. My laptop in full working condition when i submitted at service center but when i'll pick back that time i told him for check again but they told me it's battery discharge so please connect with adopter. Then i'll connect and getting start my laptop. They already told me your display repairing not cover in warranty that's why i'll pick back...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — didn't get my laptop on right time.

 Arfa Naz on Sep 14, 2017
I submit my laptop for repair in asus service center of nehru place delhi, on 25th august but i still didn't got my laptop because it's repair still in pending.
What wrong with the asus service center. Why they are taking so much time even my laptop is in warranty. I need my laptop as soon as possible so please take any action so that it can repair on right time....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — asus mobile zenfone 3 max model is overheating problem

 Budhnath Behra on Sep 13, 2017
It has been two months buying zenfone 3max mobile and it's overheating. I have complained twice in service centre jamshedpur jharkhand. But this mobile still have problem of overheating. They often say we have updated the software of mobile and now it's ok. This act will force me to go consumer forum if my grievance is not resolved. I think shopkeeper cheated on me...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — faulty laptop

 chetanmota123 on Sep 10, 2017
I brought my laptop in october 2016.
Since then it was repaired twice for the same issue i. E. Abrupt shut down of laptop.
Now, once again i am facing the same issue.
It is very sad that i trusted in asus quality and i did not get the desired quality.
My product is still under warranty right now so i can get it repaired at asus service center. But what will happen when i face the same issue after the completion of warranty period?
It is clear that the product is defective. Then why should i suffer for a faulty product.

This time i am not going to...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — asus zenfone laser

 Roj K on Sep 9, 2017
Sir
My zenfone lazer is not working both sim is not working, but all other functions are working correctly only both sim is not working when i go to service centre they told me that it is nessesary to replace board and it will cost 6500 above please tell me how can i support the asus brand in public if the main function of phone is for calling purpose. Please send me reply...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — asus zenfone mobile handset

 maheshhyderabd on Sep 6, 2017
Sir, i had purchased the asus zenphone model no asus zo1oo sn gbaxb702c202gxa, online purchase on dated 03 aapril 2017 at hyderabad

It is very shocking for me that although itisi having the battery power of 5000 mah. It is not working for a fulll day... Sometimes battery goes down in half day...

Hence it is requested to kindly look into the matter and replace my handset or do the best favourable action please

Waiting for a earliest action at your end

Thanking you sir

Your sincerely
Mahesh kumar
Hyderabad...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — zenfone go zb500kl

 HarmeetSinghji13 on Sep 5, 2017
First use this phone yourself one day and than provide update to resolve bugs. Your company makes a frimware and than you put it to any smartphone cutting its feature but that is not a justice with budjet smartphones. This issue can neither be solved eith chat support & never be understood by your service center neither they can provide a solution because solution lies only in updating the software and removing the bugs. And i tell you its only software issue. Yo u will have to satisfy a customer. You will have to update it to remove bugs (Process. Media is stopped), flash turning on after clicking...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Asus — no service

 GOLAM YEAZDANI on Sep 4, 2017
Dear sir i am golam yeazdani from berhampore, murshidabad, west bengal. I was using an asus zenfone 3 max handset. I have given my mobile to the service centre berhampore, west bengal on 2nd august. Now i am not getting any resolution for this case. I have an complaint id of asus int6h80005. When i am going to the service centre they are telling me to contact customer care only. When i am calling customer care, they are telling to go to the service centre. How can i get service or my old mobile back. Please help me....
Complaint comments  Read comments Complaint category Mobile Handsets

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