Asus India Complaints & Reviews

I have purchased an laptop 1 year before warranty expired. As aim an working person my daily work is on laptop. I can give it to service center to hold on for repair. I have requested for at home service. They are not appointing service saying servicing location not under area. And telling I have to give my laptop for servicing at centre and they will take 7-8 days time will keep the laptop.

Worst after sales service. Not having...

Hi Team,

There is not a day that passes without me regretting my decision to buy ASUS gaming laptop.

I wish I could go back in time and opt for a MacBook.

I had issue with my display, where the screen suddenly turned black.

I have a dedicated setup, where my laptop never moves an inch.
There is not a chance that the laptop faced any external damage, as its stationary as a rock.

While editing my travel videos suddenly the laptop screen went off.

1. Now my concern is what is the point of purchasing 2.5 lakh worth of State of an art machine, and not getting the display repaired even after having the Warranty.

2. The service technician visited, Inspected the laptop externally, and did not find any external damage, then he dis-assembled the laptop screen, and found some internal mark on the screen which even he was not sure that it could be an external damage.
They took a call, and to minimize the risk they called the case as a screen damaged, which is not to be covered under warranty.

Now please tell me, why should I be the one to suffer, When I did put my trust on ASUS product, and preferred it over MacBook pro or even MSI. I request you to please sort it out.

SN N3NRKD[protected]
RMA INPYR20012

My asus tuf laptop driver uninstalled automaticallt and now its not installing pl help

I have been very patient with asus regarding my request to transfer the registered product from one account to another. It's been more than two weeks now and no action has been taken. We have completed all the prerequisite conditions requested by the asus through their representatives. This is my last time requesting Asus co. for the redressal of the request I have made. If no action is taken within upcoming days, I will have no choice but...

Hi Asus Team,

Service Id: A[protected] - 003
ticket master: 512324.

The laptop suddenly turned off as I was still working on it and i have submitted the laptop immediately to the service centre.

The service centre rejected my warranty to repair my laptop as they found certain damages on the SSD slot 2.

I don't agree to these damages, as they are clearly not caused by me. I will not bare any expenses for this service from my end.

The damage on the SSD slot is so minor that it's not even visible to naked eye properly.

How can that be damaged by the customer, when for every technical installments of new SSD was done at your service centre itself.

The removal and installation of SSD was also done at your service centre itself. For every small issue I have submitted my laptop to your service centre, starting from Graphic card driver issue, installation of new SSD and replacement of the faulty keyboard.

There are no external physical damages on the laptop and i don't understand how internal SSD slot 2 was damaged. The SSD slot was installed by your service centre itself.

It could be that minor physical damage could be caused by your technical engineer who installed it and removed it multiple time during my service visits to your service centre. You cannot push this on the customers who have no idea on internal components and who submitted the laptop to your service centre for every small service.

Please escalate this points from your end, as I am not satisfied by your response on this issue.

Regards,
Amith Prasad.

Since from the beginning i had purchased the laptop, i am facing problem of screen flickering issue for this i went to the seller but they said you will be getting service from the centre as 7 days have been passed. When i visited the first time for service centre they received the laptop with the RMA no. INF6NB0047 on 2/11/2022 solution provided replaced the display
but my issue not resolved 2nd time submitted the laptop with the same RMA no. INF6NB0047 they received it within 7 days they returned saying issue resolved it was software issue.
Again after 12-15 days same issue faced submitted 3rd time RMA no. INF6NC0287 received it after 7days saying issue resolved OS had been reloaded & working fine.Then again 4th time same problem again new RMA no. INF6R10102 after 12 days received back by saying its working fine as its a software issue and we have consulted the MS office team and got resolved. And now 5th time i have got the same problem after a month what shall i do all time i cant visit to service center and submit my laptop for the same issue and they are denying for a stand by also i have purchased for the job which i am facing very problem to manage my work. Kindly help me out from the problem, i need a permanent solution or need to replace the laptop.

I visited a ASUS service center to raise a issue with my A15 model laptop, they told me to factory reset the laptop first then afterwards told me to wait for 1 hr and rejected to keep laptop in service center, rudely reponseded take your laptop and come back after one hour. i quietly took my laptop and never return back. pls take action against such careless worker .

In my laptop since last one month no ms office, no ms word is working ..
please as soon as possible resolve my problem

I bought a Rog phone 5s from Flipkart on June 2022.The air triggers stopped working from last month. But, when I checked the IMEI, I found out that they have sent a ROG PHONE 5 in the box of ROG PHONE 5s.
I have paid lot of money and they have sent me an old phone with the new name.

I bought a new monitor bearing Sl. No. M3LMQS395917 on Dec 31st, 2022. It took me time to set up the new PC and get all my games running. It took me time to realise that gsync is not working since it is not possible to find out by naked eye easily.

Later when i saw in settings of nvidia control panel, i realised that it was showing that monitor is not gsync compatible as claimed in the website of asus product desciption.

I informed my dealer immediately and he raised the complaint after 4 days on 12th Jan bearing reference number INR1R10359. SURPRISINGLY ASUS IS NOT REPLACING THE DEFECT PRODUCT

Sir My Asus Laptop in Warranty But Asus Company Not Provide Warranty And
I am being asked for money
Please Repair My Laptop free of cost

I am a student
with lots of difficulty my parents bought me laptop but within 2 months there is issues in the laptop when asked to replace the reply was we cannot replace it as replacement warrantee is only for 2 days. the company provider person comes and solve the issues again the another issues arises. in almost a year the external Ram, Motherboard, battery, coolant applied for 2 times has been replaced after that my issues resolved. again my mouse has stopped working. every month we have to call company person for issues. when complained to higher authorities they ask to call customer care number. the constant issue in laptop is disturbing my academics as every now and then there are issue. please its humble request to help me this issues. i fail to understand how can a new laptop give so many problems at one go

1. ASUS Laptop Model AS TP412F 10110U/5DZ/4G/US, purchased on 25th May 2021.
2. Consistent product performance issues, including poor battery backup, and device heating.
3. The same was also highlighted through a service complaint on 31st March 2022, and the battery was replaced.
4. However, problems persisted, including LCD screen flickering issues for the past several weeks. issue highlighted to ASUS Service Support .
5. A repair estimate of INR 15654 has been provided for an issue, which is clearly a manufacturing and product quality issue, within less than 16 months of the purchase of the product.
6. As highlighted earlier, the product clearly had product quality issues when repaired in April 2022.

Help me understand whether it is justified to pay 1/3 of the product price for repairs, where there is no fault of the user.

Warm Regards

Bhabajit Nandi
[protected]

I have purchase asus laptop, but laptop is defective, and company denay to change my laptop, its brand new laptop .

I gave my laptop because it was not switching on they said mother board problem they told they will replace. There after took around 5 weeks . Finally got laptop with damaged light bars and speaker
As they are working good previously as they damaged it . [censored]ier people ever I need replacement worst company ever found and worst products i recommend everybody not to buy Asus products. No service no one replies If replied they tell u to go to that ### dumb service centre. Worst of the worst I gave my laptop to Repair not to damage it . They utterly damaged each and every part inside it
And once they tried to fool me with graphics card my replacing RTX3050 WITH GTX1650 They are dumb not me . Even extreme temperatures of laptop without any work load always it resides on 100degrees. I need solution by replacement, because none of the parts are in good condition all are damaged.

Wifi connection is not working in my laptop

I bought a new laptop ASUS vivobook laptop 14 X151J on 28th Aug. 2022.
it was working well till 17th sept 2022 suddenly it stopped working on 17th sept 2022. i went to nearby ASUS service center and they told me that the led screen of my laptop is malfunctioning and it will take 5 to 7 working days to get as new screen replacement.
as my laptop is in warranty. i request you to get my laptop replaced by new laptop or else refund my money back.
Seriously really disappointed with ASUS India and have no faith in ASUS
On a scale of 10 i will give ASUS a big zero.
Kindly take immediate action as my laptop is not working and i have A HUGE amount of work is piled up.
and i have my interview which is scheduled on 22 sept 2022.
Please take immediate action

I had submitted my Asus ZenFone 6z for repairing at the service center but after a week they call me and say the parts are not available and Asus had stopped manufacturing.
Seems like my 35, 000rs cell will just lie dead.
The parts to be repaired are-
Display
Back panel
Usb port
Volume buttons

I have a TUF a15 that has a screen issue. It is almost 2 years old now. I purchased an extended warranty till October 2022. I have been in touch with the Asus team for over a month trying to get the issue resolved. They have passed my complaints to different departments and asked me to write to them. After that, they asked me to wait for the last 2 weeks as the issue is being resolved. Their toll-free number does not have anyone to answer at any time.

I have to get work done and it's heavily dependent on my laptop. The Asus team is very slow and unresponsive.

I bought Asus strix G15 laptop on 2nd October 2021 and now I have started to face issues with my product like
1) Keyboard automatically typing 0 continuously
2) charger not connecting properly,
3) back panel of laptop screen give a little bit
of electrical current if we touch while laptop
is changing.
4). Sometimes touchpad don't respond and
lags.
5). Many of the joints also started to shakes.