Asus India Customer Care
ASUSTeK Computer Inc
Customer satisfaction rating: 2%
Submit a Complaint
729
COMPLAINTS

Asus India Customer Care

ASUSTeK Computer Inc

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Address
18-474, Lakshmi Towers, Old Town, Anantapuram
Mumbai
Mumbai City District
Maharashtra
India
Landmarks:Opp. Triveni Big Cinemas

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
70
down
55

Phone:
Phone:
up
89
down
49

Additional info
Compuage Infocom Ltd
Flat No. 8, 1st Floor, Mahalaxmi Aprt., Plot No 49, Nr. Baheti Hospital & Hope Hospital Dhantoli, Nagpur - 440012

Rashi Peripherals Pvt. Ltd.
3rd Floor, Plot No. 60, Dr. Bhiwapurkar Lane, Dhantoli, Nagpur 440012

Regenersis India Limited
Key Computers, 420A, N.A. Road, Khare Town, Dharampeth, Nagpur - 440010

F1 Info Solutions & Services Private Limited
Plot No 72, Flat No. 202, Kamal Datt Aprmant Back Side Of Hotal Anand Asharam Dhanyoli, Nagpur - 440012

Regenersis
Varad Computer First Floor, Gulshan Plaza, Rajapeth, Badnera Raod, Amravati - 444605

F1 Info Solutions & Services Private Limited
Madhuri Kunj” Plot No. 05, Deep Nagar No. 02, Near St. Francis High School, Farshi Stop Amravati - 444606

F1 Info Solutions & Services Private Limited
C/O Safalya Computing, Phokmare House, Near Dr. Bhamburkar Hopstial Tapadia Nagar, Akola Maharashtra State - 444001

F1 Infosolutions & Services Pvt Ltd
C-17/5 2nd Floor Tara Sadan Opp. Marlin Appartment, Sector-5 Devendra Nagar Raipur - 492009

Rashi Peripherals Pvt. Ltd
15/217, Mangra Para, Jawahar Nagarm. G. Road, Raipur 492 001

Compuage Infocom Ltd
House No. 30/796 Behind Ashoka Hospital Kali Mata Ward Ashok Vihar Colony. Raipur (CG) - 492001

Regenersis
Key Computers, 104, Block–C, Vineet Estate, Opp. Federal Bank, Near Disha College, Shankar Nagar, Raipur 492007

Rashi Peripherals Pvt. Ltd.
Flat No, B1, 1st Floor, Sneh Vihar Apartment, Near Nokia Care Center, Napier Town, Jabalpur - 482002

F1 Infosolutions & Services Pvt Ltd
33, Methodist Center, Opp. Hotel Kartik, 1006 Napier Town, Jabalpur - 482001

Regenersis
Busi Link # 1525, Wright Town, Jabalpur - 482002

Compuage Infocom Ltd
571, Narsingh Ward, Madan Mahal Station Road, Opp. Hotel Galaxy, Jabalpur (M. P.) 482002

Compuage Infocom Ltd
Plot No-204, Pushpanjali Complex, Zone 1, MP Nagar Bhopal - 462024

F1 Info Solutions & Services Private Limited
207/108, First Floor Sai Baba Complex Zone - 1 M.P Nagar Bhopal - 462011

Rashi Peripherals Pvt. Ltd.
House No. 90, 1st Floor, Rachna Nagar Bhopal. - 462023

Regenersis
Logic Technologies, 1st Floor, Siddhartha Apartment, 68 - B, Kasturbha Nagar, Bhopal - 462023

Mac Enterprise
Shop No 4. Kiran Plaza Dayaram Road Latur - 413512

View More Information...

Customer satisfaction rating
2%
Complaints
729
Pending
0
Resolved
11
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Asus India Complaints & Reviews

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Asus India — asus zenfone max model no-353383078814582

 Biplab Pan on Aug 23, 2017
Kindly note that my phone is getting restarted & switched off automatically from some days.

Most importantly today my warranty period will be expired. And i am trying to contact you from the morning but unable to contact with you.

Please do the needful & kindly consider this day as my complain date as i can avail the warranty period without any harassment.

Regards,
Biswanath Das
[protected]...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Asus India — defective product (laptop) sold by asus

 R Anwer on Aug 21, 2017
Asus lapto having serial number h3n0cx[protected] was purchased on 30 june and on 28th july the laptop suddenly got dead. On the same day i rushed to the shop (Muskan agencies lg-4 saket tower sp verma road patna) and mentioned about the problem. I also registered a complain in the consumer helpline website. The docket number is 375333. After many follow ups over phone/mail and visiting the shop and the service centre, after 10 days it was repaired but after few days again the same laptop has got another problem. Now the same laptop is not getting charged. I am really shocked and disturbed now. All...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Asus India — mobile is not getting switched on and battery discharging quickly

 Dharmkrit Bhagat on Aug 20, 2017
I have purchase new phone asus zenfone 2 ze551ml (Silver, 128 gb) (4 gb ram) from amazon.

Problem :
After 2 week mobile is not getting charged. Mobile is not getting switched on. It's defect in mobile. Hardware fault.

So i am not able start mobile. I try all the means but not getting any response.

Resolution:

I want to refund the mobile.

What i tried:

As per instruction i did factory setting also. But same issues.

Battery not getting charged. From then mobile is kept as it is.
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — non refundable advance service charge

 mukesh12527 on Aug 16, 2017
I owned a asus zenfone 5 mobile. Now its is over 2 years, so it is not under the warranty, recently there was a software fault so i took the my mobile to asus authorized service center (F1 info solutions & service pvt ltd) in chennai, mount road. They said that software correction charge is rs 500 and i have to pay 250 rs in advance and remaining i have to pay while picking up the mobile,
While comming for picking up the mobile, they said that they cant do the service and returned the mobile, i asked for my rs 250 which i paid as advance. The manager said that the 250 rs is a non refundable,...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Asus India — asus zenfone 3 laser (zc551kl) issue after update

 msdinaj@gmail on Aug 12, 2017
Bought asus zenfone 3 laser on 10.11.16. phone was updated and found call not connecting in SIM 2. same was informed to service centre salem tamilnadu India on 14.07.17. after repeated attempt there is no positve response from the service centre. one month has already passed there is no improvement observed during discussion so it is requested to kindly do the needful to get back my phone in good workable condition. if failed to rectify the Issue Re think about issuing a New phone or refund the invoice amount.

AWAITING REPLAY...ELSE PLANNING TO TAKE THE ISSUE TO CONSUMER COURT for...
Complaint comments  Read comments [2]Complaint category Banks

Asus India — I'm complaining about zenfone max 3 model x00ddb

 Reesha Joseph on Aug 9, 2017
I bought my phone on 2016 december. Now my phone's bottom keys such as home key, back key and screen short key are not working. It happens only from 2 days. Firstly small responses are there. But now keys are fully died. What to do? Do i get any free service? My home at kannur kerala. Which is the nearest customer service centre? I cannot use the phone properly. So make it fast pls...
Complaint comments  Read comments [2]Complaint category Hospitals

Asus India — asus zenfone selfie facing problem with wifi, data enable, battery dry etc

 Rajesh-G on Aug 9, 2017
I purchased asus zenfone selfie 16gb internal and 3 gb ram mobile on dec 2016, but since past 2 month i am facing volte/wifi/data not enabling and i submitted mobile to service center in bagampet, hyderabad and registered complaint with rma number=inf1h70152, they kept my mobile for 7days and said that motherborard issue and said that they replaced motherboard, on the sport i checked but i found while i am calling to any network form relience jio volte, network, data automatically getting desabled and call becomes connected, i told the same thing on the same day but they said that its problem from...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — mobile phone not working

 Flora Grace on Aug 6, 2017
I purchased through online flipkart through invoice no foysf[protected] dt[protected]. After one month it got complaint & i submitted in the service center ashok electronics, dondaparti vizag. Aecsc/1437 dt 13/07/17. Still till todate not rectified and not giving the mobile in working condition. This product creates such a panic to me not worthable and they are cockbull stories to me. Your product will be rectified if it such a kind of motherboard problem it should be replaced with the new piece. Kindly consider this request....
Complaint comments  Read comments Complaint category Computers & Accessories

Asus India — regarding asus back to school offer

 Pratheep Suresan on Aug 3, 2017
Hi,
I had purchased asus fx553vd-dm483 laptop on[protected] and have it registered in the "http://www.asuspromo.in" with all the necessary documents on the same day.

The ticket id "bts106365" was generated by the website. Since the ticket was in pending status for a longer time.

I had emailed asus back to school team enquiring about the same.
They had mentioned no ticket is available in their database irresponsibly and cheated me saying that the offer is ended and i cannot avail it.

Attaching the ticket email which i got from asus...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — I am complaining about asus notebook

 pranshu1 on Jul 28, 2017
I am very disappointed from the asus company. I belong to middle family and i have spend 65k on asus notebook but i am really disappointed from the servuce and product. I have given servuce almost 4 times and my problem is stiil not solved screen is still flickering, heating problem, sound from processor, these all problem are still in my notebook. I have wasted my money and time on this notebook. I have given many times replacement request but no response from conpany side. Please do something for this helpless consumer. It almost one year i bought laptop and i am facing issue i have my warranty...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — asus worst service center & response

 Bala.soft07 on Jul 24, 2017
I bought asus zenfone 3s max (Gold 32 gb) on 14/3/2017.in my mobile having auto rotation not working and back camera glass missing, so i ask to my brother, he went to asus service center for f1 info solutions & services pvt ltd, chennai, tamil nadu. There, they are told this is not covered under the warranty, if you pay means we will do the service like that. My brother also accepted 16/06/2016, we got call from asus service center - f1 info solutions & services pvt ltd, chennai on 18/06/2017, you're mobile ready come and collect like that, my brother went to their, after checking the details those...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — asus zenfone 5

 bijuktc on Jul 22, 2017
I am having a asus zenphone 5 which i have taken to campuge infom ltd, kottayam, kerala for display change vide their invoice no.[protected] dated 27/06/17 and charged rs/- 6887.40. After one week it has developed another defect hanging, frequent switch off, signal showing no command and some times totally dead effect.
Again i have taken to the shop they have made alright but stayed only 02 hours.
Again taken with the same complaint. They told me, the problem is with your sim. I got my sim changed but no use.
Now i am in dilemma whether to take my phone to your service agency...
Complaint comments  Read comments [3]Complaint category Computers & Accessories

Asus India — my notebook issues not closed by service center. rma no-ing2h60336

 Rajnishraj770 on Jul 16, 2017
Dear concern,

I am getting issue in my note book i. E. When i shut down my pc for mor than 3-4 hour then it is not getting switch on.
I have visited regularly in service center. Two times they person has close the issue in within 2 hours but when i left service center, after 3-4 hours when i switch on my pc then its not getting on.
After that 3rd time i have visit service center then they person shouting at me & after anger they said me you have to left your pc in service center for more than 15 days, i agree & submit my pc in service center, more than 15 days passed...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — Phone getting heat during charging, battery backup is very low only 4, to 5 hrs suddenly getting off and on

 jstomer on Jul 13, 2017
I have bought asus zenfone2ze551ml (Silver, 64gb) dated on 03.10.2016, its my bed luck why should i buy asus company phone or can say its my great mistake of my life as i feel now, till now its visited your service centre many times but not getting ok, please suggest, what should i do now, many times call on your customer care for registered complaint but not getting solution till now.
J. S. Tomer
Mob bo :-[protected]...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Asus India — Bad service quality about my asus display monitor

 CREATIVE BROTHERS Music Entertainment on Jul 10, 2017
Respected sir / madam,

I sri koustav dutta, resident of 80, durga charan doctor road, west bengal, kolkata – 700014, bought a brand new asus (Model no : vz229h g5lmrs048163

Bk/5ms/ap) color desktop monitor at 22nd january, 2017 from m. D computers pvt. Ltd.

In the middle of june, 2017 (16/06/2017) it was automatically flickering on the display monitor & after some time it has became a blank screen in full mode. So as per my product warranty period of 3 years (Upto 08/03/2019), i visited at 19/06/2017 on my nearest asus

Service centre...
Complaint comments  Read comments Complaint category Desktop Computers

Asus India — Regarding Asus Non Responsive Service

 Deepanker85 on Jul 8, 2017
Sir,
I(deepanker) have purchased a asus gl552vw-cn430t
with serial no.-gan0cv06b222415 on 24 february 2017. I am having issue with activation of windows and my system keeps on restarting again and again . I registered a complaint on 30th june 2017(friday) with complaint no.-a[protected] regarding the same issue, they assured me to resolve my problem in two working days but no one came for on site servicing.
Even the asus helpline no. Keep my phone on hold for calling the service centre and did not come back this same things happens three times contineously.
After complaining...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — Software problem

 Sidharth Anilkumar on Jul 8, 2017
My phone is Asus zenfone max 2016 version.The phone iis getting hang with in 1 minutes after using. I have informed this to asus India customer care .But they are not minding my complaint.
Issues facing : Hanging
: Screen is freezing
:Touch not working
This problem is faced from the one and a half months after buying this phone.Not only me but my several friends are also facing thhis problem.The problem is so unmanageable, sometimes buy this hanging i cannot make even a call. The customers of Asus India is telling that it wont happen and there processor is the best.I...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — Asus zenfone 3

 Amit2804 on Jul 4, 2017
Dear Concern,

I have purchased the ASUS ZENFONE 3 Model of IMEI No [protected]=229269 dated 14.11.2016 of Rs 21999/- From Rishabh Communication Manjalpur Vadodara.

Since Then i have been facing a problem that my phone automatically went in to factory setting mode often, because of that i have lost l my data and pictures/video and other important data so many times.

In last 6 months it has happened more than 50 times, which is area of concern for me and also a question mark for a such repute organization.

Last week on friday (30.6.2017)i...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Smartphone compatibility issue

 BestIndian on Jul 1, 2017
I have purchases asus ze500kl in year 2016. Now mobile application get updated automatically and android has been upgraded automatically. Now i unable to transfer any mobile application into memory card and because of this i unable to install any mobile application since due to shortage in internal memory.

Two times i have lodged complaint having complaint number of a[protected] and a[protected] but same has been unresolved.

I understand that by upgrading mobile application of android, if there is any problem to end user then they should not allowed in their smart phone....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — Asus tinker board not booting

 Hax4us on Jun 28, 2017
I recently purchased asus tinker board with 1 year warranty...
But unfortunately the product was defective..
I don't know which type of defect...
So i decided to call customer care of asus...
But they are unable to help me...
So what i do now... There is no any service for asus tinker board... So why asus company sells this foolish product... What they think...
He can't compete with respberry pi...
I want justice......
Complaint comments  Read comments Complaint category Computer Hardware

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