Asus India Customer Care
ASUSTeK Computer Inc
Customer satisfaction rating: 2%
Submit a Complaint
741
COMPLAINTS

Asus India Customer Care

ASUSTeK Computer Inc

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Address
18-474, Lakshmi Towers, Old Town, Anantapuram
Mumbai
Mumbai City District
Maharashtra
India
Landmarks:Opp. Triveni Big Cinemas

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
75
down
59

Phone:
Phone:
up
95
down
51

Additional info
Compuage Infocom Ltd
Flat No. 8, 1st Floor, Mahalaxmi Aprt., Plot No 49, Nr. Baheti Hospital & Hope Hospital Dhantoli, Nagpur - 440012

Rashi Peripherals Pvt. Ltd.
3rd Floor, Plot No. 60, Dr. Bhiwapurkar Lane, Dhantoli, Nagpur 440012

Regenersis India Limited
Key Computers, 420A, N.A. Road, Khare Town, Dharampeth, Nagpur - 440010

F1 Info Solutions & Services Private Limited
Plot No 72, Flat No. 202, Kamal Datt Aprmant Back Side Of Hotal Anand Asharam Dhanyoli, Nagpur - 440012

Regenersis
Varad Computer First Floor, Gulshan Plaza, Rajapeth, Badnera Raod, Amravati - 444605

F1 Info Solutions & Services Private Limited
Madhuri Kunj” Plot No. 05, Deep Nagar No. 02, Near St. Francis High School, Farshi Stop Amravati - 444606

F1 Info Solutions & Services Private Limited
C/O Safalya Computing, Phokmare House, Near Dr. Bhamburkar Hopstial Tapadia Nagar, Akola Maharashtra State - 444001

F1 Infosolutions & Services Pvt Ltd
C-17/5 2nd Floor Tara Sadan Opp. Marlin Appartment, Sector-5 Devendra Nagar Raipur - 492009

Rashi Peripherals Pvt. Ltd
15/217, Mangra Para, Jawahar Nagarm. G. Road, Raipur 492 001

Compuage Infocom Ltd
House No. 30/796 Behind Ashoka Hospital Kali Mata Ward Ashok Vihar Colony. Raipur (CG) - 492001

Regenersis
Key Computers, 104, Block–C, Vineet Estate, Opp. Federal Bank, Near Disha College, Shankar Nagar, Raipur 492007

Rashi Peripherals Pvt. Ltd.
Flat No, B1, 1st Floor, Sneh Vihar Apartment, Near Nokia Care Center, Napier Town, Jabalpur - 482002

F1 Infosolutions & Services Pvt Ltd
33, Methodist Center, Opp. Hotel Kartik, 1006 Napier Town, Jabalpur - 482001

Regenersis
Busi Link # 1525, Wright Town, Jabalpur - 482002

Compuage Infocom Ltd
571, Narsingh Ward, Madan Mahal Station Road, Opp. Hotel Galaxy, Jabalpur (M. P.) 482002

Compuage Infocom Ltd
Plot No-204, Pushpanjali Complex, Zone 1, MP Nagar Bhopal - 462024

F1 Info Solutions & Services Private Limited
207/108, First Floor Sai Baba Complex Zone - 1 M.P Nagar Bhopal - 462011

Rashi Peripherals Pvt. Ltd.
House No. 90, 1st Floor, Rachna Nagar Bhopal. - 462023

Regenersis
Logic Technologies, 1st Floor, Siddhartha Apartment, 68 - B, Kasturbha Nagar, Bhopal - 462023

Mac Enterprise
Shop No 4. Kiran Plaza Dayaram Road Latur - 413512

View More Information...

Customer satisfaction rating
2%
Complaints
741
Pending
0
Resolved
12
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
SatClosed
SunClosed

Asus India related photos (163)

Asus India Complaints & Reviews

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Asus India — asus rog gaming laptop

 Anusha1491 on Sep 20, 2017
I had purchased an rog series gl552vw laptop from an authorised dealer of asus in ghatkopar in december 2016.
The product has been giving me repeated issues since the start. The battery takes 2.5-3 hours to fully charge and gets drained out in 50 minutes. Also whej i use it on my lap, i get current from the base of the laptop. Infact i even got a burn on my thigh because of this. However i couldnt give the laptop to the service center immediately because of my workload and couldnt afford to be without a laptop then.
The laptop is in warranty and i had complained to asus in june following...
Complaint comments  Read comments [1]Complaint category Products & Services

Asus India — service centre person misbehavior and wrong information about laptop raised to higher authority of asus

 various vikash on Sep 20, 2017
Dear sir
I would like to inform you that comment mentioned below by authorized service centre kota is repeating the previous service information i. E beacuse i have already service my laptop 02 times at asus authoriesd service cetre (Summer computer) the same patches have found and issue was same in previous case. They have repaired and after 02 moth issue has been started the i have visited the service centre many times the executive said to me call not be raising after 6 o clock and service centre is also shifted. I have told him on 04.09.17 tell me about the new service centre they have...
Complaint comments  Read comments Complaint category Building Developers

Asus India — asus zenfone max-flip logo screen lock

 Sarath777 on Sep 16, 2017
Dear Team,

I purchased Asus Zenfone Max on 11.07.2016.One week back(10.09.2017) my phone was locked with flip cover home screen & not able to do anything on my phone as i`m not able to unlock the screen & use the mobile.

I reached Asus authorised service center on 15.09.2017(Chennai).They diagonised & gave the details below.

Software update & OS was done.Still not able to unlock the flip cover logo screen.They informed the issue might be in Motherboard & it has to be replaced.The cost is around 6000 Rupees.

My concern is-I bought the mobile...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — notebook repairing issue

 maj.ram2244 on Sep 16, 2017
Dear asus team i'm visited your service center in gwalior for my laptop display issue but your service center convert my problem in physical damage and said to me it's out of warranty case after 2 days i'll pick my laptop from service center with no repairing. My laptop in full working condition when i submitted at service center but when i'll pick back that time i told him for check again but they told me it's battery discharge so please connect with adopter. Then i'll connect and getting start my laptop. They already told me your display repairing not cover in warranty that's why i'll pick back...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — didn't get my laptop on right time.

 Arfa Naz on Sep 14, 2017
I submit my laptop for repair in asus service center of nehru place delhi, on 25th august but i still didn't got my laptop because it's repair still in pending.
What wrong with the asus service center. Why they are taking so much time even my laptop is in warranty. I need my laptop as soon as possible so please take any action so that it can repair on right time....
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — asus mobile zenfone 3 max model is overheating problem

 Budhnath Behra on Sep 13, 2017
It has been two months buying zenfone 3max mobile and it's overheating. I have complained twice in service centre jamshedpur jharkhand. But this mobile still have problem of overheating. They often say we have updated the software of mobile and now it's ok. This act will force me to go consumer forum if my grievance is not resolved. I think shopkeeper cheated on me...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — faulty laptop

 chetanmota123 on Sep 10, 2017
I brought my laptop in october 2016.
Since then it was repaired twice for the same issue i. E. Abrupt shut down of laptop.
Now, once again i am facing the same issue.
It is very sad that i trusted in asus quality and i did not get the desired quality.
My product is still under warranty right now so i can get it repaired at asus service center. But what will happen when i face the same issue after the completion of warranty period?
It is clear that the product is defective. Then why should i suffer for a faulty product.

This time i am not going to...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Asus India — asus zenfone laser

 Roj K on Sep 9, 2017
Sir
My zenfone lazer is not working both sim is not working, but all other functions are working correctly only both sim is not working when i go to service centre they told me that it is nessesary to replace board and it will cost 6500 above please tell me how can i support the asus brand in public if the main function of phone is for calling purpose. Please send me reply...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — asus zenfone mobile handset

 maheshhyderabd on Sep 6, 2017
Sir, i had purchased the asus zenphone model no asus zo1oo sn gbaxb702c202gxa, online purchase on dated 03 aapril 2017 at hyderabad

It is very shocking for me that although itisi having the battery power of 5000 mah. It is not working for a fulll day... Sometimes battery goes down in half day...

Hence it is requested to kindly look into the matter and replace my handset or do the best favourable action please

Waiting for a earliest action at your end

Thanking you sir

Your sincerely
Mahesh kumar
Hyderabad...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — zenfone go zb500kl

 HarmeetSinghji13 on Sep 5, 2017
First use this phone yourself one day and than provide update to resolve bugs. Your company makes a frimware and than you put it to any smartphone cutting its feature but that is not a justice with budjet smartphones. This issue can neither be solved eith chat support & never be understood by your service center neither they can provide a solution because solution lies only in updating the software and removing the bugs. And i tell you its only software issue. Yo u will have to satisfy a customer. You will have to update it to remove bugs (Process. Media is stopped), flash turning on after clicking...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Asus — no service

 GOLAM YEAZDANI on Sep 4, 2017
Dear sir i am golam yeazdani from berhampore, murshidabad, west bengal. I was using an asus zenfone 3 max handset. I have given my mobile to the service centre berhampore, west bengal on 2nd august. Now i am not getting any resolution for this case. I have an complaint id of asus int6h80005. When i am going to the service centre they are telling me to contact customer care only. When i am calling customer care, they are telling to go to the service centre. How can i get service or my old mobile back. Please help me....
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — zenfone selfie

 Govind Jillu on Aug 30, 2017
I have service center my mobile submit 08/08/2017, i am purchase 1 1/2 month before this mobile over heating, battery dries, sim 1 signal problem, so compliant service center, this problem change to motherboard, one month but motherboard is not coming not attend the fault, over time of service center my mobile so service very worst asus, my mobile service number is inuih80246 chennai nungapakkam service senter, so pls urgently attend the problem...
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — asus zenfone max model no-353383078814582

 Biplab Pan on Aug 23, 2017
Kindly note that my phone is getting restarted & switched off automatically from some days.

Most importantly today my warranty period will be expired. And i am trying to contact you from the morning but unable to contact with you.

Please do the needful & kindly consider this day as my complain date as i can avail the warranty period without any harassment.

Regards,
Biswanath Das
[protected]...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Asus India — defective product (laptop) sold by asus

 R Anwer on Aug 21, 2017
Asus lapto having serial number h3n0cx[protected] was purchased on 30 june and on 28th july the laptop suddenly got dead. On the same day i rushed to the shop (Muskan agencies lg-4 saket tower sp verma road patna) and mentioned about the problem. I also registered a complain in the consumer helpline website. The docket number is 375333. After many follow ups over phone/mail and visiting the shop and the service centre, after 10 days it was repaired but after few days again the same laptop has got another problem. Now the same laptop is not getting charged. I am really shocked and disturbed now. All...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Asus India — mobile is not getting switched on and battery discharging quickly

 Dharmkrit Bhagat on Aug 20, 2017
I have purchase new phone asus zenfone 2 ze551ml (Silver, 128 gb) (4 gb ram) from amazon.

Problem :
After 2 week mobile is not getting charged. Mobile is not getting switched on. It's defect in mobile. Hardware fault.

So i am not able start mobile. I try all the means but not getting any response.

Resolution:

I want to refund the mobile.

What i tried:

As per instruction i did factory setting also. But same issues.

Battery not getting charged. From then mobile is kept as it is.
Complaint comments  Read comments Complaint category Mobile Handsets

Asus India — non refundable advance service charge

 mukesh12527 on Aug 16, 2017
I owned a asus zenfone 5 mobile. Now its is over 2 years, so it is not under the warranty, recently there was a software fault so i took the my mobile to asus authorized service center (F1 info solutions & service pvt ltd) in chennai, mount road. They said that software correction charge is rs 500 and i have to pay 250 rs in advance and remaining i have to pay while picking up the mobile,
While comming for picking up the mobile, they said that they cant do the service and returned the mobile, i asked for my rs 250 which i paid as advance. The manager said that the 250 rs is a non refundable,...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Asus India — asus zenfone 3 laser (zc551kl) issue after update

 msdinaj@gmail on Aug 12, 2017
Bought asus zenfone 3 laser on 10.11.16. phone was updated and found call not connecting in SIM 2. same was informed to service centre salem tamilnadu India on 14.07.17. after repeated attempt there is no positve response from the service centre. one month has already passed there is no improvement observed during discussion so it is requested to kindly do the needful to get back my phone in good workable condition. if failed to rectify the Issue Re think about issuing a New phone or refund the invoice amount.

AWAITING REPLAY...ELSE PLANNING TO TAKE THE ISSUE TO CONSUMER COURT for...
Complaint comments  Read comments [2]Complaint category Banks

Asus India — I'm complaining about zenfone max 3 model x00ddb

 Reesha Joseph on Aug 9, 2017
I bought my phone on 2016 december. Now my phone's bottom keys such as home key, back key and screen short key are not working. It happens only from 2 days. Firstly small responses are there. But now keys are fully died. What to do? Do i get any free service? My home at kannur kerala. Which is the nearest customer service centre? I cannot use the phone properly. So make it fast pls...
Complaint comments  Read comments [2]Complaint category Hospitals

Asus India — asus zenfone selfie facing problem with wifi, data enable, battery dry etc

 Rajesh-G on Aug 9, 2017
I purchased asus zenfone selfie 16gb internal and 3 gb ram mobile on dec 2016, but since past 2 month i am facing volte/wifi/data not enabling and i submitted mobile to service center in bagampet, hyderabad and registered complaint with rma number=inf1h70152, they kept my mobile for 7days and said that motherborard issue and said that they replaced motherboard, on the sport i checked but i found while i am calling to any network form relience jio volte, network, data automatically getting desabled and call becomes connected, i told the same thing on the same day but they said that its problem from...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Asus India — mobile phone not working

 Flora Grace on Aug 6, 2017
I purchased through online flipkart through invoice no foysf[protected] dt[protected]. After one month it got complaint & i submitted in the service center ashok electronics, dondaparti vizag. Aecsc/1437 dt 13/07/17. Still till todate not rectified and not giving the mobile in working condition. This product creates such a panic to me not worthable and they are cockbull stories to me. Your product will be rectified if it such a kind of motherboard problem it should be replaced with the new piece. Kindly consider this request....
Complaint comments  Read comments Complaint category Computers & Accessories

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