Asus India Complaints & Reviews

I bought a new laptop ASUS vivobook laptop 14 X151J on 28th Aug. 2022.
it was working well till 17th sept 2022 suddenly it stopped working on 17th sept 2022. i went to nearby ASUS service center and they told me that the led screen of my laptop is malfunctioning and it will take 5 to 7 working days to get as new screen replacement.
as my laptop is in warranty. i request you to get my laptop replaced by new laptop or else refund my money back.
Seriously really disappointed with ASUS India and have no faith in ASUS
On a scale of 10 i will give ASUS a big zero.
Kindly take immediate action as my laptop is not working and i have A HUGE amount of work is piled up.
and i have my interview which is scheduled on 22 sept 2022.
Please take immediate action

I had submitted my Asus ZenFone 6z for repairing at the service center but after a week they call me and say the parts are not available and Asus had stopped manufacturing.
Seems like my 35, 000rs cell will just lie dead.
The parts to be repaired are-
Display
Back panel
Usb port
Volume buttons

I have a TUF a15 that has a screen issue. It is almost 2 years old now. I purchased an extended warranty till October 2022. I have been in touch with the Asus team for over a month trying to get the issue resolved. They have passed my complaints to different departments and asked me to write to them. After that, they asked me to wait for the last 2 weeks as the issue is being resolved. Their toll-free number does not have anyone to answer at any time.

I have to get work done and it's heavily dependent on my laptop. The Asus team is very slow and unresponsive.

I bought Asus strix G15 laptop on 2nd October 2021 and now I have started to face issues with my product like
1) Keyboard automatically typing 0 continuously
2) charger not connecting properly,
3) back panel of laptop screen give a little bit
of electrical current if we touch while laptop
is changing.
4). Sometimes touchpad don't respond and
lags.
5). Many of the joints also started to shakes.

The issue that I have experienced was: Dear team,

my Asus product is under warranty and my Asus motherboard is not powering on we have visited the
nearest service center Bareilly which is situated near the bus stop Bareilly

the service center denied repairing my Asus product

Care center main person is saying it is not covered under warranty because it seems like rat spoiled
on the motherboard but I am not seeing like this

It occurred on: 19/07/2022

This meant that Hi sir,
My children is unable to do project and online classes from one month properly
and now days I do not have enough money to purchase new motherboard

Kindly arrange to repair my Asus motherboard

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Smart Technica

Hi,
I registered on https://www.asuspromo.in/ to avail extended warranty for my newly purchased ASUS gaming laptop within their offer period. This request was rejected, stating the registration was not done in 15 days from the date of invoice. Upon this, I had called ASUS promo support on 27th AUG, and told them I did my registration on 24th Aug i.e. 15th day from my date of invoice i.e. 9th AUG, and also told them my delivery was...

I opted to claim my warranty, for the screen dead issue, i contacted asus and they told me they will call after two day, and i received email saying their technician will call me for further detail, now its been more then 1 week, they havent come to fix my problem, and when i check my repair status, it was showing my issue were resolved, they didnt came....

Hi,
My name is amit kumar. I made transaction of 2499 Rs. for my asus x13 laptop to extend warranty by three years and received the confirmation mail from asus on 13th june 2022 to wait for next 45 days to receive warranty card.
More than two months (60+) days has passed (as on 22 aug 2022), but no mail, whatsapp communication I received from them (not even on mail). Tried finding customer number, all in vain.
Please help me in getting my warranty extended for 3 years as promised. I am attaching confirmation mail.
My email: [protected]@gmail.com
contactNumber: [protected]

Hi, I have paid so much for a laptop ASUS laptop i bought from amazon in 2020. The screen has patches already and the screen is dying. This was a premium product from ASUS and still facing infuriating quality issues. Previously i had replaced the Wi-Fi card due to unreasoned quality issue. They are looting the consumers with low quality products. Please help

Hi All,

I bought an ASUS laptop from Reliance digital on 26th July 22 for more than one lacs.
and within a week, its keypad started malfunctioning. I complained about struggling to find Asus customer care No. ( which you have to wait for 10-12 min before they respond/cut) .

After a lot of Struggle, I could lodge the complaint & engineer visited, but did not provide any receipt. It was informed that the keyboard needs to be replaced which will take 15 days.
Imagine the hardship I have to face for the last 7 days & have to wait for 15 more days & then a new laptop will be opened & repaired. Not a desirable situation for new laptop buyer.

Asus Service engineer posted at reliance digital did not either resolve the issue.
I can say worst product & after-sales service of Asus. I should have gone for a branded laptop.

So friends avoid purchasing ASUS products & go for reputed brands, to avoid misery during the lifetime of the laptop.

Hi All,

I bout a ASUS laptop from Reliance digital and within a week, its keypad is not working correctly. I filled a complaint after struggling to find Asus customer care No. ( which you have to wait for 10-12 min before they respond/cut) & email of support, I could not find till date.
After a lot of Struggle, I could lodge a complaint & engineer visited, did not provide any receipt & said, the keyboard needed to be replaced which will take 15 days &.
Imagine the hardship I have to face for the last 7 days & 15 more days & then the new laptop will be repaired.
Which is not acceptable.
Asus Service engineer posted at reliance digital did not resolve the issue.
I can say worst service I should have gone from a branded laptop,

So friends avoid purchasing ASUS products & go for reputed brands, no support at all.

I ordered a laptop on 3rd of August and have paid each penny. I was told my order will be delivered in 4-5 business days. It has been more than 3 days and my order still shows processing. They just sent me an email after the order and nothing after that. I cant track my order or get any details. The customer care helpline knows nothing or very little about their own services. I would rate it 0/5 in terms of dealing after the order. Please Asus, being a reputed company this type of actions doesn't suit u. Look into your after order and before DOA services as it needs a lot of work. Thanks, Hope I receive my order soon.

I have purchased Asus Tuf Gaming A15 FA506IC-HN005W, which stopped working within 4 days .I Visted customer service center they provided me with DOA certificate but the dealership where I have purchased laptop from is not accepted the DOA and asking for canceling DOA .

I have problem in my laptop which I buyed in flipkart I am uder warranty but flipkart is not showing invoice please look into this

Purchased via Amazon on July 15 2022, and Inbuilt display is not working as of July 24, 2022. External display via HDMI works fine. It costed me 75000. 75000 worth of Damaged product? I need a replacement.

In feb 2022 i have purchased new laptop and after 6 month i start creating problems so 3 time i have claim warrenty but there is no solution of my problem doing my time waste so i want replacement of mn laptop

Respected Sir,
i purchased an laptop it had issue with the screen and speaker screen was replaced but it again have the same issue. And the speaker were promised to be by harman Kardon but they have replaced my speakers by fake harman kardon as they are starting to act again weird

I Bought a Asus X412DA laptop in 2021. The product i got was not working from the Next month.I visited Service center so many times but the problem is not fixed till date.They always says like come back tomorrow or use the laptop some more time after doing factory reset or Doing os.Now The service center and the customer service was saying that your Laptop warranty ends in april so we can't repair it for free.So kindly provide repair for my laptop.
Laptop imei- M1N0CV[protected]

Laptop is not working properly and its too slow and hang while using time.

Do not connected wifi and bluetooth please solve the problem