Asus India Complaints & Reviews

Sir
I bought an assembled computer including ASUS-MOTHERBOARD-P5KPL-AM/PS from SHARPLOGIC SALES AND MARKETING COMPANY PVT.LTD,THRISSUR on 31-Jul-2010. I found that my USB port was not detecting and used the service of SHARPLOGIC for detecting the real problem. They said the complaint was with motherboard and took the same for repair on 13-Aug-2011. It was guaranteed that they will return the same within three weeks. It was said that they will send motherboard to ASUS service centre. But as on 25-Sep-2011 I coudn't get any details on the status of repair from SHARPLOGIC. They are extending the date day by day. Please provide me guidance for registering the complaint on the same.
Thank You
Suresh Babu K V

i am partha paul.. i have purchased a motherboard in the month of june. (10th june 2011)
in the month of july i faced an issue regarding LAN. i placed the motherboard in the service centre on 8th july... the delivered the motherboard after 15 days.. but when i placed it in my machine i did not see any changes regarding problems.. again i placed the motherboard in the service centre on 30th july.. and they returned the board on 8th august... and this time again i did not see any changes.. all the prblms are same.i requested to them to replaced the board but they did not respond.... i want to know that if a reputed company like ASUS didnot cooperate with their customer then how can we keep faith on them... i need a permanent solution against this problems..


partha paul

[protected]

DEALER NAME : RAJ INTERNATIONAL,BARASAT, [protected]/[protected]
BOARD MODEL NO: ASUS P5G41T-MLX3
BOARD SERIAL NO: B4MOAC077408
DATE OF PURCHASE:10 JUNE 2011
1ST SERVICE DATE:08/07/2011
2ND SERVICE DATE:30/07/2011

i am attaching all the service records...

Dear Sir,

I wish to raise my voice against the defected product (mother board M4A785TD-V-EVO) offered by ASUS. According to the company, it is one of the world’s most trusted brands for computer hardware and due to this region I believed on company and purchased a mother board on 17.03.2010 (A1MOAD546556) from SMC International, G-10&11, Magdoot Building, Nehru Palace, New Delhi-110010. But I am highly disappointed because the mother board has damaged with in warranty period and did not fulfill the purpose as described when i purchased it.
To solve the problem i contact the dealer (SMC International) on 25th July 2011. They sent me to their another office at, room no.-203, Deepali Building, 92, Nehru Palace, New Delhi for further maintenance where mother board was deposited through Warranty Claim (note no. 056). On 4th August 2011 they told me that this series is not regular now, so they are unable to replace it.
It is really quadric condition for me as I have invested my hard earned money. It is a kind request to you to please change my mother board as early as possible. I look forward to hear from you and a solution of this problem as soon as possible.


with regard
Jitender Kumar Das
Education Officer
National Science Centre
Pragati Maidan, New Delhi-110001
(M) [protected], [protected]

COMPLAINT FOR ASUS MOTHER BOARD CO. INDIA

Sir,
I had bought a ASUS MOTHER BOARD G31 on 27th Oct.2010 from computer gallery Firozabad. I got 3 yrs. Warranty on MOTHER BOARD by the company.

It was not working properly so I sent the MOTHER BOARD to the service center (RAKHI PERIPHERALS, LUCKNOW) on 26/06/2011 through Fzd dealer.

After a week they sent a new MOTHER BOARD but it is G41 which uses DDR3 RAM while my MOTHER BOARD was G31 which uses DDR2 RAM. Now the dealer pressures me to buy a new DDR3 RAM worth Rs.1500 while I have no money for this unnecessary load. I made a call to ASUS Helpline No. but they did not give me the satisfactory answer to change my BOARD as it was G31. Now I want to return back my new G31 BOARD as soon as possible as I am facing great difficulty without it. I am suffering with mental stress due to this cause. Therefore I want to register a complaint against the company.
Thanking You.

COMPANY NAME- ASUS INDIA LTD
SERVICE CENTER- RAKHI PERIPHERALS, LUCKNOW (U.P.)
MY OLD G31 BOARD SERIAL NO. - A8M0AD719085
CUST. NAME- KASHIF KHAN
CUST. MOB. - [protected], [protected]

I bought an ASUS M10 mobile phone on 22/08/2010. Since then it has been given for servicing for 5 times at Croma Belapur since it was purchased from there. but till date the problem has not been solved .I still continued to have problems with this phone (hanging, keyboard problems, network access problems, GPS problems, sound problem, it did not connect with the computer, ring problem). Croma center said they would replace it but nothing has been done .
When I send my complaint as email to customer support, it seems that the email address mentioned in their website is incorrect: [protected]@asus.com.tw, and I get delivery failures.

The product is very poorly manufactured and as result noone is able to helm me.

Hi,

I have purchased a ASUS Mother Board M2N-MX SE PLUS with AMD X2 6000+ 125W CPU. At the time of purchase (sep 2008) in asus web site itself it was said that these two are compatible. But from the first day of my purchase i have been experiencing a problem where Processor goes to 100% for even small tasks(like playing videos, games, even web browsing). That time i didn't know the cause of the problem and i tried all the virus checking and bias up-gradation and also i have approached asus service center. But they also have just changed the bias with out mentioning the compatibility of these two. From the last two years i have not in touch with my system because i have studied away from my home. Now i am back using my system and problem has increases further(almost not able to do any thing) and so i started searching for the problem and some forum i saw people have reported the same problem. So i went checked the asus web site for compatibility of CPU and web site is totally redesigned from what i have seen two years back and now they have removed the AMD X2 6000+ and above models from the compatibility list. I tried reporting the same to the ASUS customer care and they said now it is mentioned that they are not compatible so they asked me to buy a new mother board. Since i cannot show the proof that they have mentioned these two compatible does mean that they have not mentioned. I am not the only one who have brought these two (http://www.tomshardware.com/forum/[protected]althon-6000-throttling-problems ; http://forums.amd.com/forum/messageview.cfm?catid=22&threadid=118675&ent...⇄ ; http://www.tomshardware.com/forum/[protected]athlon-6000-incompatible) and many more. This web site might help how asus fooled us by keeping the compatibility processor list ( http://www.cpu-upgrade.com/mb-ASUS/M2N-MX_SE_Plus.html). So please do some thing in this issue and do justice. I forgot to mentioned my mother board is still in warranty period.

hope you will consider this seriously

Thank you,

Sandeep Mandava

Two year back i hv bought an ASUS MB(P5N73 AM) because Rashi is distributing the ASUS and dealer assure me that i will not face any difficulty in Warranty. But now my mother board is not working and from past two months i hv received 4 FAULTY REPAIRED MB which do not works more than one hour. I hv checked all my components all are working with other boards. Right now i m using a Standby board which is the proof of proper working of other pc components. SO i m not getting why is RASHI people asking me to bring my components to their place. After writing the same mail to RASHI Peripherals, i got a call in 10 mins & person promised me to have full refund from service center. But service center people keep asking me to bring all my PC components to there place. Although an Engineer from Aadish Computer (Dealer from whom i bought the MB) hv himself cheked that mother board is faulty. NOW Rashi people have stopped replying on mail. Their service center people saying that they cant do any thing until i receive the reply from a concern person from their Head Office. So i m now frustrated from all these stupid warranty services.

Rgds
Krishan
[protected]

Dear Sir,

I bought an Asus Mobile, Model P565 in Rs 14999/-on 7th May 2010.

This mobile went hanged up after a few days of purchase. Further later the mobile charging did not happen and the charging port became loose. when the mobile is sent to service centre despite the cell is under warranty period, they are classifying this as a internal damage case.

Asus is saying that the damage is internal at a place where a customer cannot reach or access. The company is claiming a damage in motherboard which cannot be accessed by a customer. The cell is in perfect physical condition and was opened by service centre after breaking the opening seals for the first time.

The company is asking a charge of Rs 12500/ for rapairing this cell.

Repeatedly I am following up stating that this is a poor quality issue.

This is extremely poor quality cell with high price. When it came to service, the company has troubled the customer a lot and forcibly proving this as customer indiuced damage.

This is a taiwan company which is selling poor quality products in India and fooling the indian customers. I repeatedly told them that there is nothing which is induced by customer but they do not agree due to cost involved.

Humble request to you to please escalate the issue so that an Indian customer is not fooled.

Please take action against the company.

Thanks and Regards,
Atul Verma (Consumer)
Mobile: [protected]

I purchsed a asus motherboard with other accesories from a shop 'stuti technologies jajpur road on 14th april 2010.In august it was observed that the monitor was getting off and cpu,dvd players are running in august 2010.It was sent to the shop.I had no problem upto 5th october 2010 . On 6th Oct monitor turned off and the desktop could not be started .The computer was sent to STUTI and they sent the motherboard to prachi computer Bhubaneshwar , the dealer of ASUS .The computer was handed over to me with a old used motherboard P5SD2-VM. Now on 6th april the computer stated same problem as it was in august 2010. please suggest to whoom Ishould write or talk.The local shop do not response +ve.

I bought Asus M2 Crosshair 2 years Ago. It was working like charm. But recently its BIOS got some errror.
I send it to HYPERTECH SYSTEMS, KOLLAM[protected] where I bought it. After 2 days , They send it to RASHI PERIPHERALS, TRIVANDRUM. After a Month They said , It was in RASHI PERIPHERALS, ERNAKULAM. After a few weeks, I rang to Trivandrum Service Centr 2 weeks ago, They said they are going to send it to MUMBAI. And i have to wait for another Month.
How can we say that this is called service sir ? I'm a frequent multimedia user. It is affecting my Job.

Work order No: 14187(Hypertech systems)
Date[protected]

i buyed a laptop ASUS F80S and i am continuously facing problem with my laptop.
my laptop's adapter turned faulty within 3 months.my laptop was in service center for about two weeks.
just after 2 or 3 months dvd-writer turned faulty. again my laptop was in service center for about two weeks.
After that both my laptop and adapter turned faulty. the problem was found in the motherboard's charging point which was damaging the adapter and this time motherboard turned out of order.
company promised me the replacement of the laptop and said that they will confirm which model is to be given in replacement.

suddenly company turned from it's committment and send me the repaired motherboard and not even new motherboard.my laptop was lying in their service center for about 2 months after my so much discussion the head of india Mr. Steve Hans i refuced to accept the unit and said them to throw my unit in garbage. their service center convinced me and i compromised and accepted the unit with 3 months extended warranty and with the promise that if there is any problem we will replace the unit.

Now just after a month my laptop is dead again and when i approached company, on the name of replacement the sent me an old laptop kept at display at dealer shop for more than an year and used for demo. now i don't want this multihanded unit. i am asking them to give me a new unit as there must be any problem due to which that product was used for display and was not sold.

I don't have faith on asus's service and product quality. i will suggest you to not to go for asus. get your laptop assembled but don't buy asus.

I have an ASUS Laptop which is malfuncting. ASUS provide customer service for repairing through their service provider M/S Neotenic Informatics Pvt. Ltd (Kolkta).

They have no skilled and well qualified technician to handle sophisticated quipment like ASUS laptop at Kolkata office. They only pass time and harass the customer without any fruitful result. Ultimately the customers return home and scrap their laptop. I am now suffering for a month. each time I contact their Kolkata office, i get
reply that either the technician is ill or very busy and could not get time to open the laptop or could not identify the problem. Each time they say different reply .

I doubt if my laptop will finally return home in working condition from their servce center or not.
My conclusion is that precious items are in the hands of monkeys to mishandle.

I bring notice to top authority of ASUS India Ltd. and the valuable customers of ASUS products that proper corrective action and follow up/enquire should be taken at the earliest otherwise ASUS will loose their market in India.

I had bought the above netbook on december 19, 2009 and I have had two problems in these 8 months. If this is the quality of your netbook in 1st year of warranty per;iod, I shudder to think how much problem will come after 1year and how much you'll charge me for this inferior product to run effectively.

First problem was of charging component and now there is keboard problem. In regards to the keyboard problem, on 23rd August 2010, ie yesterday, I met Mr. Vaibhav in your Mumbai service centre, he communicated that he'll be order;;ing the keyboard and as and when it will come, he'll inform me. He was non committal about (TAT) turn around time as to when the keyboard will reach him and solve my problem.

MOTHERBOARD IS NOT WORKING
BOARD DETAILS AS BELOW:
BOARD IS IN WARRANTY
MFG MONTH - APRIL'08 &
PURCHASE DATE- AUGUST'08
P5GC-MX/1333, SERIAL NO. 84M0AB119701
PART NO. 90-MBB60K-GOUAYOGZ

KINDLY DO THE NEEDFUL
ASAP

THANKS,

MR. RAJESH G SAWARDEKAR
EMAIL- saw.[protected]@gmail.com
MOB: +91 [protected]

I have bought an ASUS P320 handset, which got blocked when the invalid IMEI handsets where blocked. Ok any way they have took around a month's time and replaced the main board. At that time iteself I was unhappy with the service centre guys .

Now at the time of rain, water log came happened in my mobile, which I swtched off at that time itself ..Even I knew that we should not switch on the mobile before drying the board. I went to servuice centre to dry it, they ahve simply put the battery in adn tried to switch it on, without caring my words and gave the same back to me telling nothing can be done.

The main story begind after that. I have complained on this, directly to asus, and the service centre guys called me again. Before going iteself I asked them like it should not be for simply waisting my another day.. Ok I went . Again while preparing acknowledgement for recieving the handset, they haev put the battery in adn tried to switch it on and because I resisted that they have shouted at me infront of evrybody telling they should try to switch it on so that they can write like "Set is not powering on" in acknowledgement. That means they are ruining the handset before accepting it..

The main thing is the manager of service centre made fun of me telling in all the water log cased board will be damaged and they new it as they are not like me. After checking the same they said the board is switching on but memory card slot is not working and LCD is not working, If you read this expalnation carefully you might have understood that these things happened only because the customer care guys mis-handled the handset .. Even after complaining all thse they have given me an extimate for servicing the same which comes around 14k where as a new handset costs onlu 8.5k..

So Guys I suggest you never buy any ASUS PDAs. I heard like HTC is providinh you much better service ..

I buyed ASUS router and it was faulty , they spend aroud 4 weeks to get replaced with new faulty router.
When I mailed taiwan then they took action and still was not ready for moneyback.

When I said I will go to local media then they agreed first they said I will return 50% , then I said o.k I won;t accept check. Finally When I pressured them through media they returned my money.


Dont go for ASUS , Third class C Grade service. They treat customer as beggers.


Thanks
Media

i bought asus 1005ha netbook on4/11/2009 for my education purpose.i am a MBA student.so ths product is very much necessary for me.but from the begining it was defective.several of times i visited to its authorized service center RASHI,which is in kolkata,but no solution was came from there.after a long harassment they decided to replace it.but they promised me that they will give me the replacement with in 24hours.but till now it is not in my hand .i talked to ASUS national service manager Mr. Prasant & regional service manager Mr.Tapan sarkar also but every thing goes to waste.so be aware about ASUS
from-souvik dutta

i am user of a mother board of asus (M3N 78 EM) Sl. no.-88M0AC58891 for last one year but 2nd april'2010 a problem come that is my cpu Cabinet fan running without power on of the atx switch. So i put into a service center named Rashi Peripherals at kolkata. They told me that your lan IC burn. So they Taken Rs. 200 for this. I took the board and see that the problem was same.Again i back the service center and one week they back to me but the problem was same and another thing was surprised me that the display gone.

This phone is literally not worth, I am using this phone for a yearlong. I have almost 600 contacts and sync with outlook, sometime it get hang and most of the time it loses network, all the time people keep complaining me that u were out of reach. Recently they have changed the mother board and the software of the phone, I thought it will be ok now. But again it got hanged and lost network couple of times. Product expire is getting over, and now ASUS service center is happy that after some time they will not be responsible for this. They are not ready to agree that it is a defected model, they say that we have tested at our end and there is no problem

It sucks…… don’t buy this product…….

I have upgraded my firmware to latest from Asus Support Ceentre in Mumbai. It was running fine for 10-12 days. in mean time i have installed Asus backup and Call Process Disable patch to it. later on it was not showing network. I check with Asus Support then i came to know its IMEI no has being changed. Now asus is telling to change Motherboard which is costing higher then price of Mobile. The same problem i observed with other Asus P320 Users on Internet. I really dont whats the main problem. Why this IMEI is being change and how Auss is not in a position to rectify that Problem. is there a problem with Asus Mobiles Only.
can anybody help me for same to carry forward this case.