Asus India Complaints & Reviews

Dear Friends,

This is to draw your kind attention towards my extremely bad experience about the Asus product and even worse customer care experience, I ever had in my entire life !

I had purchased an Asus Windows mobile phone (model P527) Serial No. [protected] on 15th August, 2008 from Reliance Digital, Hyderabad for nearly Rs. 16, 000.

After using the item for a couple of days, I discovered that the back part of the mobile unit started developing black patches although the item has been very little used and carefully kept in the case ensuring that there is no external reason for the same.

I took the unit to Reliance Digital showroom and after checking they informed me that there is a manufacturing defect and quality problem in the item. They advised me to visit Asus Service Center in Hyderabad (Accel Frontline Enterprise Solutions).

I visited Accel Front Enterprise Solutions and showed them the unit and a gentleman Santhosh Kumar J (Cell no. [protected]) who checked the item and took a few photographs advised me that he will forward this compalint with the photographss to your Mumbai office and will get back to me in a day.

There was no information from him and so I visited again after 7 days when he informed me that the answer from Mumbai office is expected any moment.

Its already more than 15 days since I first visited your 'service center', I haven't heard anything from anyone and the black patches are now increasing more on this new expensive mobile phone !

The performance of the phone in terms of reception and sound quality is not good and the sound quality of its media player is also inferior than any cheap China made MP3 player sold on the street. I am sending you 3 photographs of the phone in its present condition for your review.

I am awefully surprised to note such careless attitude of your service center as well as perhaps the same at your end towrads a customer who is absolutely disappointed with the quality of the product both in terms of external quality and performance.

I do not wish to use such an inferior quality product after spending so much of money as there are many cheaper and better options are available in the market.

Please take an immediate action and instruct your service center to accept the return of the unit and to refund the money failing to which I will take this matter to the Consumer Court in Hyderabad, media and will also post in most of the tech/ gadget sites/ blogs on the the www.

The matter has been informed to Asus global customer care and the complaint is carrying the complaint no. WTM[protected]. However, no action has been taken by either Asus or by Reliance. Reliance is just washing their hands after selling the products.

An early action in this matter will be highly appreciated.



Kind regards,

Prof. (Dr.) Sudhi Ranjan Dey
Director
David Memorial Education Society
Hyderabad
Cell : [protected]

Dear Sir
My name is Gobind kr. Sharma. On[protected] I have given my motherboard of ASUS Company to their authorized service center at guwahati for repairing, it is in warranty period. They have told me that the problem will not solve at Guwahati it will sent to Bangalore to solve the problem and it will take one week to solve come from Bangalore. I had call them after one week to know the status of the board but they told me that your board is not yet come and it will take one week more to correct the problem and came at guwahati. When they told me like this I was say ok, but when I call them after two weeks latter they told me the same statement then I want any phone no. or E mail id of Bangalore service center to know the status but they were not given me any no. or id . Now it is twenty days over but still I have not get my motherboard back. When I give the board to the center they give me one material receipt in which they give
DS No.: D19002002
Product Type: MB
Model No.: P5RD1-VM
Barcode SL No.: 62MOAC164446
Remark: processor
Sir I am computer student so it is a big problem for me, my classes’ continuous going but I am not able to understand the exercise due to lake of practice. so I have also demand for compensession from the company or from the service center. So it is kind request to you please help me.
Thanking you
Address of service center
COMPUTER CLINIC
WAHED HOUSE, 2nd FLOOR
Opp. VOLVO(ASTC)Point
Ulubari, G.S.Road
Guwahati -781007
Phone:[protected]
ASSAM



My address
GOBIND Kr. SHARMA
QTR NO:72-B, BG COLONY
PO: New Bongaigaon
Dist: Bongaigaon
Phone: [protected](M)
[protected]R)
ASSAM

I had purchased a motherboard ( product code P5 RD2 VM ) from one of the authorised dealers of ASUS products namely BALAJI SOLUTIONS PVT. Ltd, on 2/12/2006, with a warranty period of three years on the same.
Starting date of warranty period : 2/12/2006
Ending Date : 1/12/2009
Serial No. : 67MOACL27540
Some problems had occured on the motherboard, and the same had been taken to companies authorised service centre.But my problem could not be resolved by them, I had aslo written to its H.O. regarding the same but in vain.
Know I write to you as a last source of help.And due to this problem i have incurred great deal of mental and material losses and trauma.
I hope you would be able to help me in the same.

Warm Regards

Abhishek Gupta
( A Citizen Of INDIA )

SIR,
I PURCHASED THE MOTHERBOARD FROM DHANBAD IN FEBRUARY 2007. AFTER USING 6 MONTHS, SUDDENLY LAN CARD DID NOT WORK. AFTER CONTACTED THE VENDOR, SENT THE MOTHERBOARD TO THE SERVICE CENTER. ON 19/09/2007 THERE WAS A INFORMATION FROM SERVICE CENTER THAT THE LAN CHIP WAS BURNT AND THEY CHARGED ME AND THE SERVICE CENTER SENT ME ANOTHER MOTHERBOARD AND AGAIN AFTER A MONTH THE REPLACED MOTHERBOARD WAS NOT WORKING. AFTER CONTECTED, THEY TOLD ME THE SAME PROBLEM OCCURED IN THE NEW REPLACED MOTHERBOARD ALSO. I CONTACTED THE ASUS HEAD OFFICES REGARDING THIS MATTER BUT THEY ARE NOT INTERESTED TO SOLVE MY PROBLEM. DURING THIS PERIOD THEY TOOK THE MOTHERBOARD AND YET I HAVE NOT RECEIVED THE MOTHERBOARD AFTER SERIES OF REMINDER . IN THIS PROCESS THEY SAID THE LAN CHIP PROBLEM DID NOT COVER THE WARRANTY. I AM IN HUGE LOSS AND MENTAL TENSION. PLEASE GIVE ME A LEGAL SUGGESTION.