On 14th July, I visited the service center to get my device repaired. I was asked to submit the device. After around 2 days, I was informed that some software tweaks and a spare part called a sub-board should solve the problems. I was asked to pay 2.5 times the list price (on the ASUS website) of the spare. Only after I questioned them with adequate proof, did they agree on the list price. Before making the payment, I tried to bring this to ASUS’s attention by contacting ASUS customer support. The issue was escalated but not addressed properly. On 21st July, I gave up on this, made the payment for the services and spare dispatch was initiated. I was supposed to receive an RMA number (for tracking purposes) from the service center after payment completion. But it did not happen. I again contacted ASUS customer support and the service center was asked to send me RMA. On around 28th July, the center informed me that the device had been repaired and asked to collect it. The next day, I visited the center and found that the device was showing some issues. I was told that some software tweak would solve the problem and again deposited the device. On 4th August, I again paid a visit and found that the device was still showing a boot-loop issue. I waited for an hour or so to get it repaired. The same day I realized that the device was stuck in some bootloader (hard reset) after downloading updates. I was convinced that the center is incapable of handling my device. This time I did not visit them. I emailed the ASUS CEO helpdesk and 4 days later got in touch with them. I was asked to visit the center again. On 9th August, I emailed [protected]@asus.com and described my problem. 2 days later, I got in touch with ASUS regional representative, Sourav Ghosh and TVS Electronics representative, Arun. Arun asked me to visit the service center once again saying that he will guide the center well in advance. On 11th August, I paid a visit and submitted my handset. Today (13th August), the center informed that they have ordered 2 spare parts. Their delivery itself will take 7-10 days. Only after they are delivered will they begin some testing. I could not tolerate this and tried to reach Arun and Sourav through email and call. Sourav has not replied yet but Arun asked to wait. I also contacted Mr Mathew from the CEO helpdesk. I was told to wait. These guys were completely ignorant of the customer’s time and stress.
Even now I do not have my phone. During the last 1-month, I have tried numerous ways to reach ASUS support via emails and calls and paid several visits to the service center. But the end result is ‘device not repaired’. These guys are absolutely insensitive to the stress and mental agony I have been going through. The customer support of ASUS is terrible and the services of TVS Electronics are unprofessional and worst. I have informed them via emails and calls that I would register a consumer complaint but did not receive a proper and positive reply. This complaint forum is my last hope. Was this information helpful? | 
Pathetic service