| Address: | Gautam colony, gali no 1, flat number 5 | | Website: | www.asus.com |
I will start from starting
My laptop is in warranty so I think I must me get benefit of warranty so I placed a on side service from asus and they arrange the service then they promise me engineer will visit within 2 to 3 days but he doesn't visit but after 3 day I called them they give me information that we will visit you today . After then at that day engineer visit
And check my laptop and he doesn't get any problem so I told him that please format the laptop but the laptop do not get format he told me that will not repair here but fir he have knowledge then he must know that if he attaches the adaptor it will be format properly then he told me I am going please take this job sheet when I will come I will take it from you he told me that your laptop will be delivered within 2 to 3 days so i wait for 2 to 3 days 3 days I call to customer care that where is my laptop they told me your laptop will be delivered after two days it is in under progress so kindly please date after waiting for 5 days I'll call again to customer care service that please hand over my laptop they told me that your SSD is not working it's not from service center the information that I get is from calling center then I have asked them when your engineer visit my home all test are pass there is nothing problem scene in laptop then after you receive my laptop why there should be a problem of SSD. they do not have any answers so I have complaint so many times will customer care service that I have this problem that my SSD has been get not working but at my time when laptop is with me it is properly working after that they told me that we have please and new SSD as an order you can get your laptop after giving that SSD we can deliver your laptop as soon as possible so I wait for total 15 days then 15 days they told me that your LCD is also not working and it have flickering so LCD cable would also be change they do not ask me that we should change the cable of lcd or SSD at that time also the information that I am getting from its my own struggle from customer care service 18 days I received my laptop then I noted that the LCD screen is changed also then I asked to engineer why change the display they say we see some problem that's why but again as I told before at my time when I have my laptop at my home it is properly working there is no problem and engineer also said that there is no problem in your laptop so why should they change my LCD and SSD again ask the engineer that what have you done with my laptop told me LCD screen change and SSD then I ask net please mention on the job sheet he declined but still I again said that please mention in the job sheet then he mentioned in the job sheet that SSD and display change and then he went to his service centre after 2 days I call to customer care service that what has been done on my laptop they told me only LCD changed . So I want a case file on them let why should they kept my laptop for 20 days if they do not change the SSD and if they change their SSD why record has not mentioned it and it is now my laptop is out of warranty and I also want I warranty my warranty date is 25th September 2021 last so I decided to buy a new warranty but at that time my laptop is not with me as the laptop is in under progress by the engineers on 24th so I want all solution from Asus from the higher teams of the Asus it is confirmed that the wrong information and mis guide has been done and done the fraud
It's So serious case so kindly please make sure to pay proper solution
I want to contact me please contact on my phone number as I mention down
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Your faithfully
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