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[Resolved]  Asus India — giving refurbished part in replacement of faulty graphics card

Hello sir,

I had purchased asus graphics card - asus strix rog 1070 o8g and its under warranty period. It's been only one month old and never worked after i bought it. Same has been confirmed by their service center, regenersis andheri.
So they are now giving me refurbished piece (Instead of new graphics card in replacement). I am not willing to accept refurbished part as it is nothing but repaired part of someone else, as confirmed by their toll-free number itself.

Raised complaint to their head office and service center but not getting any response. Service center refused to provide me new graphics card.

Below is ticket raised #a[protected] with asus head office.

Service center contacted:
Regenersis india pvt ltd
Unit no 210/211, 2nd floor, shivai industrial estate, andheri - kurla rd, sag baug, andheri east, mumbai, maharashtra 400072

Thanks,
Sandip patel
[protected]
Complaint marked as Resolved 2020-02-16 20:19:25
Done.

Complaint Status


[Mar 13, 2018] Asus India customer support has been notified about the posted complaint.
Updated by sandippatel1991 Mar 13, 2018
Further Details:
RMA at ASUS Service Center: INULJ30032
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