[Resolved]  Asus India — giving refurbished part in replacement of faulty graphics card

Address:	Thane, Maharashtra, 401105
Website:	www.asus.com

Hello sir,

I had purchased asus graphics card - asus strix rog 1070 o8g and its under warranty period. It's been only one month old and never worked after i bought it. Same has been confirmed by their service center, regenersis andheri.
So they are now giving me refurbished piece (Instead of new graphics card in replacement). I am not willing to accept refurbished part as it is nothing but repaired part of someone else, as confirmed by their toll-free number itself.

Raised complaint to their head office and service center but not getting any response. Service center refused to provide me new graphics card.

Below is ticket raised #a[protected] with asus head office.

Service center contacted:
Regenersis india pvt ltd
Unit no 210/211, 2nd floor, shivai industrial estate, andheri - kurla rd, sag baug, andheri east, mumbai, maharashtra 400072

Thanks,
Sandip patel
[protected]