| Address: | Kolkata, West Bengal | | Website: | asus.com |
I Purchased this laptop on 30th September 2015 from Simple Technology Private Limited 17 D, E Deepak Building, 13 Nehru Place New Delhi 110019.
right from the time I purchased the laptop is was giving trouble. the touch pad was erratic and the speakers had very low volume even at full volume setting, also the battery was getting drained very fast. i had lodged the complaint with ASUS however instead of replacing the laptop they told me that they will replace the battery, speakers and the touch pad.
The service center informed me that they have ordered the parts as the same is not available with them. The service center informed on 25th November 1015 that the the parts have arrived and they need to pickup the laptop for change of parts. The lap top was picked up by their service center Ess Key Outsourcing Pvt Ltd 111, 1st floor, Satyam Plaza, Civil Lines Gurgaon. Phone no[protected] on 26th November and told me that the Laptop will be returned to me after fitments on 27th Nov. however they did not return the same and when i called them on 30th Nov they informed me that they have not yet received the touch pad and the same is awaited.
I am sure you will understand how frustrating it is to buy a new laptop and not able to use the same.
I would appreciate if the consumer Complaint forum insists on the company ASUS computers to replace the Laptop with the new one as i have not been able to use the same. i would also like the forum to ask the company to compensate me for not able to use the laptop now for the last two months after purchase.
Thanks
S V Singh
7 B J N U Aravali Apartments Plot No GH 5, Sector 56 Gurgaon 122011 Haryana
Mobile No +91 [protected] Was this information helpful? | 
Post your Comment