Asus India — laptop not working

Address:

Thaliyath House, Kottamam, Neeleeswaram P.O, Ernakulam, Kerala, 683574

I bought an asus vivobook last nov 25 from oxygen digital shop, kadavanthara. It had some booting issues and battery charging issues which we brought to the the oxygen store in a month. They said it was an update issue and returned it in 2 days. Again the same problems started happening, the battery just wouldn't get charged even if you plug it in for long hours, also few letters wouldn't work. We have called them up many times to see what could be the issue, and they usually brushed it off saying it's an update issue. After being fed of really slow system and battery charging issue, we finally took it to the store for servicing and they said they will look into it on our insistence of dropping it off there. What they said could be fixed in 2 days, they didn't even bother to call even after a week. When we called up, they said it's at the asus service centre and we can't do anything because it is still in warranty period. The keyboard had some issues and they will return it in a week. Brought it back and after a month's use, it's now showing different issues of not opening after the screensaver. Took it to the service centre only to having them mocking at us as if we are the only people who have this issue. Later we checked out to see a lot other people who bought this laptop have had working issues. It's almost a year now and i have a lot of work pending that only asus can be answerable for selling such a faulty laptop. I had always been a pro-asus user for so many years and i have never been more disappointed. If money had grown on trees, i wouldn't have run behind this one for a year now. Hope asus will take some action to compensate my valuable time and patience.