I am writing in utter exasperation regarding my ASUS G513RM-HQ271WS (Serial No: N3NRKD02372809C). Frankly, the relentless cycle of temporary fixes and technician visits — with over 13 RMAs — has become intolerable. I have attached detailed, timestamped videos demonstrating the following persistent and worsening issues:
Sleep Mode Failure: The system frequently fails to wake from sleep mode — a long-reported problem that has intensified, indicating severe firmware or hardware deficiencies.
GPU Error Inhibiting Heavy Software: Despite prior troubleshooting, a persistent GPU error continues to block the execution of any demanding software, suggesting a potential underlying GPU failure.
Excessively Late & Failed Restarts: The unit now takes over 5–6 minutes to restart, with occasional complete restart failures, exposing deep-seated system instability.
Delayed / Failed Boot-Ups: The laptop intermittently fails to boot or takes an unreasonably long time to start, raising significant concern...tions, and led to frustration that no customer should ever face. This is more than just a defective unit — it’s a failure of responsibility, and I refuse to tolerate it any longer.
[The replacement unit must come with full warranty coverage — I refuse to take the risk of dealing with another defective product without proper protection. If needed, I am willing to pay for an extended warranty, but a replacement without coverage is absolutely unacceptable.]
I’ve had enough. I refuse to waste more time dealing with this cycle of failure. ASUS must take immediate responsibility and provide a final resolution — either a full replacement or a refund. No more delays.
I expect a prompt response with a definitive resolution.
Regards,
(Video_Proof-https://drive.google.com/drive/folders/1htbJ9f_ca6dyPxKFTj4aZec7YV_...⇄
https://drive.google.com/drive/folders/1JCbDhuyV6Yj9ZFM7nCsAqqnki1wnkFve?usp=dri...⇄
Current Rma Id-ING2T50270// Serial No.- N3NRKD02372809C
Desirable Resoloution-Replacement
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