Asus India — no refund for a faulty laptop bought a day back

rakesh_rrsingh

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560048

I had bought a laptop from asus exclusive store and next day it gave me frequent wifi disconnection. Made a complaint and a replacement was allowed. This time i opted for even a more costlier product. This gave me same problem as was in earlier laptop. So i made a complaint and been following up on it for last 5 days and there is no concrete response coming my way.
They want to repair but why would i take something which is repaired for 60000/-. I could have bought a refurbished at half the price. I have paid this high to get a new product and a working product without any defect. Twice the product has been faulty and so i am asking for a refund as i don't trust the brand anymore and what is guarantee that things will be fine even if they repair it now. After paying this high i dont want a fault product. Had i used it for couple of months and the problem came it was understood to go for repair. But here the problem was on same day it was bought.
I am asking for refund and they have not been responding to my calls to the customer care and all mails are unanswered. Even the store that i bought it from are not helping. I just want to take action against the store and the company. Its my hard earned money and i am not going to let it go waste buying a faulty or a repaired product.
Caseno=a[protected]
Asus exlusive store, 5 computers, no. 314, 7th main, 80 feet road, kalyan nagar, hrbr layout, bangalore - 560043

Rakesh ranjan singh

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Asus India customer support has been notified about the posted complaint.

Mar 30, 2018

Updated by rakesh_rrsingh attached the invoice of a new laptop. also the error which got fixed after running windows troubleshoot. this has happened not once but thrice.

Apr 07, 2018

Updated by rakesh_rrsingh the response was on expected lines. they replied saying they are not seeing the problem in their network. i was told that the logs would show the time of occurrence of the issue but now they say this kind of error does not get logged. they are forcing me to keep the same laptop and even if this occurs ever they are only gonna give servicing. my submission to them was that if i had used it for a week or more, i could have lived with servicing but getting a problem after opening the system for first time does not give me any confidence to keep the same. that to when i have paid a hefty price to buy that laptop.
for all mental agony and delay in services, i have decided to taking this complaint to consumer forum.
My suggestion: Never buy an ASUS product ever. they are where they are for their products and services. Sadly, They can never be one like DELL or even HP.

Apr 18, 2018

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