Asus India — pathetic service experience destroyed my laptop

Address: ASUS INDIA PRIVATE LIMITED is 402,Supreme Chambers,17/18,Shah Industrial Estate, Veera Desai Road, Andheri (West) , Mumbai, Maharashtra

Dear Asus Team,

I hope this email finds you well, because I am seething with rage after the soul-crushing, year-long nightmare you’ve subjected me to.

I am writing to demand yes, demand—immediate action over the catastrophic failure of my so-called “premium” Asus Zenbook series laptop, a purchase I now consider one of the gravest mistakes of my life. As a 4th-year B.B.A LL.B. student at the Indian Institute of Management, Rohtak, I am utterly appalled by Asus India’s shameless negligence, vicious harassment, and contemptuous disregard for its customers. I’ve poured my heart into resolving this—hundreds of desperate calls, meticulously crafted emails, formal complaints stacked high—only to be slapped with dismissal, threats, and insults when I dared mention legal recourse. This isn’t just incompetence; it’s a full-blown assault on decency and consumer rights.

Picture this: June 2024, mid Term -examinations, my Zenbook charger explodes—a deafening, smoking disaster that turned my room into a hazard zone. I could’ve been injured, or worse. I raced to your service agents, heart pounding, expecting swift action from a “premium” brand. What did I get? A masterclass in apathy. For over a year, I’ve clawed my way through your bureaucratic swamp—logging every infuriating call, chasing your spineless team, escalating until my voice cracked—just to claim what’s mine: a safe product and a sliver of respect. Instead, Asus has kicked me down at every step, spitting on my pleas.

Your SQM executives, Stalin Dcruz and [censored]al More, are the rancid cherry on this rotting cake. They’ve sneered at me with such vulgarity and rudeness, it’s as if I’d dialed a scam hotline, not a global tech giant. Their hostility isn’t just unprofessional—it’s a grotesque parody of customer service. And I’m not the lone victim. Attached are chilling accounts from others terrorized by your SQM squad, plus my purchase invoice—irrefutable proof of a festering cancer in Asus India’s core. Hang your heads in shame.

I’m boiling with fury at your refusal to own this mess. I shelled out premium cash for quality, not a ticking time bomb and a year of psychological warfare. I was so disillusioned that I penned a letter to Mr. Michael Dell, singing Dell’s praises for their sterling reliability—a beacon in the dark after your betrayal. I bitterly regret not snagging an XPS instead of trusting your hollow brand. It’s tragic—downright pitiful—how Asus has crumbled into this abyss of mediocrity while Dell soars above. I’m counting the seconds until I rejoin their ranks.

As a law student, I wield India’s consumer protection laws like a sword, and it’s maddening to watch Asus mock them with impunity. If this is the hell a Zenbook buyer endures—explosive defects, thuggish harassment, and a brick wall of indifference—I scream from the rooftops: avoid Asus at all costs. You’ve torched every ounce of trust I had.

Here’s my ultimatum: replace this wretched device, dismantle your toxic SQM crew, and pay for the trauma and peril you’ve inflicted. I’ve gone to Herculean lengths—amassing a dossier of evidence, scouring legal precedents, even pleading my case to Michael Dell—because I will not let Asus slink away from this reckoning. Ignore me again, and I’ll unleash a legal storm you won’t outrun; my training guarantees it. This is no polite ask—it’s your last shot.

If Asus India has a shred of dignity left, you’ll fix this now. I’m done with your cowardice. Deliver a solution, or brace for the fallout.