Asus India — touch screen replacement

Address:

Hyderabad, Telangana, 501401

Sir i have given my mobile for screen& touch display replacement[protected] at f1 info solutions & services private limited begumpet, hyderabad branch.
My rma number is (Inf1j80237). When i have given mobile they 3 working days. Now almost 9 working days over but still mobile is not ready. If i call them they are telling in transit i dnt now what is happening. It may be true but its too late. Please solve my problem. Mobile serial no is. J7aagf07y214kya. I have called to customer care also no proper answer they tell me that it is dispatched but where it is when exactly it will come no answer.