| Address: | Asus exclusive store- Logtech infoway Ebenezer building, Ground Floor TC-2, near Chaithanya Eye Hospital, Kesavadasapuram, Thiruvananthapuram kerala |
Gave my laptop a month ago for battery issue. At that time the laptop was in dead condition and specifically asked them to check the battery and if it's having trouble then replace the battery. They told me it will be ready in 5 days, after 5 days when I called them they told the lap is not ready, and to call after few days. It continued for one month and I'm in critical situation where my report work is pending can only finish after getting the lap. Still I waited patiently that the lap will be ready and can do my work without any disturbance. Yesterday they called to say my lap was ready, when I went there only they told that the battery is not replaced because of the situation like corona and blah blah blah.. still they said it's having some battery back up, they charged me 3500 for board service that Idk what for. Came to home and plugged my laptop untill full charge to check the backup and the right moment when I turned off the switch my lap went off. Basically now my laptop don't even have any back backup. Thanks to the service centre I wasted my one month just for nothing.
For a company like asus if the service centres are like this irresponsible then it can gradually affect the value and trust towards the company and may shift to others.
Truly I'm very disappointed with the service. Was this information helpful? | 
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