Asus — Registered complaint for defect in phone but no action taken

Address:

Haridwar, Uttarakhand

Hi, This is regarding the Non functional part of ASUS Zenfone 5. I furchased this phone for my father but after using it for several months the phone mike was not working and the battery was heating up. I decided to lodge complain for this to ASUS team and they assured to resolve this problem at free of cost since it was under warranty period. Since there is no Service center at Haridwar city so the company support executive provided us the pick and drop facility(Nearest center is Dehradun). Its already two months since the service was provided but no one picked my Package. I called 10+ times to their support and every time they assured to resolve this issue within 2 days. Now it is difficult for me to follow up again. My request to Consumer team is to take appropriate action Name - Devang Vohra Mob- [protected] Alt mob- [protected] email - [protected]@ymail.com ASUS Support - [protected]