Audi India — A6 / total loss / estimate - parking charge / kochi, kerala

Address:

Kollam, Kerala, 691505

Hi,
I am S Renjith Lal from Kerala and owner of Audi A6 Premium Plus bought during 2012 from KP Cars Kochi, Kerala. All through the 4 years of experience I was getting good support from Audi India.
Last July 19th night 11.15 my car met with an accident, A Mahindra Scorpio came and hit head on from wrong side. Same Night My car was shifted to Audi Service canter at Kochi.
Estimate was prepared in 5 days time which came to 20, 48, 000 / -, well intimated to the insurance company. Invoking section 1 of the policy insurance company went for a total loss as the IDV after depreciation is only 25 LAKHS. This was intimated to me after 65 days.
Around 60 days from the date of accident Audi Cochin revised the estimate to 27 Lakhs plus, when I checked they said that if there is crack in the casing of the engine there will be an additional cost of 6.5 Lakhs. I enquired whether they checked manually regarding the crack, replied it will cost INR25000 for doing so and even communicated that they have send the photographs to Audi India and they suggested not repair the car, As there might be a hair line crack even though it is not visible by naked eye. Then I decided not to repair the car.
NOW COMING TO MY GRIEVANCE
I am selling the car as scrap outside, now service centre is asking RS 500 per day as rent for parking the car and 3% of the estimate value for not repairing the car. This comes to RS 1130000 /- during September 23rd. I asked for a discount, as I am losing my A6 on a peanut price. The estimate was only 20 Lakhs, Additional 7 lakh was kept on an If condition, that if engine case is broken the cost will increase. Total estimate was elevated as I checked outside premium car care centres, they said around 12 Lakhs with Audi genuine parts. And per day Rs 500 parking charge in Kerala is just too much as even Airport parking is charging much less.
After few negotiations they agreed to waive off the charges by 50%. I was expecting the mail from the service centre. Mean while, as I am comfortable with Audi, I wanted to book a new A6, Only after disposing the old car and settling the Loan and Insurance.
Till last week I did not get any communication from them. I went and met Mr Thomas of Audi service on 8th of November, He said they will give discount only if I book new car, which I felt almost like black mailing. I asked them to put what so ever in writing. Today they gave me a mail
Parking charges – 111xRs.500/- = Rs.55500/-.
Estimation charge [3% of estimate] = Rs.81300/- [based on the elevated invoice]
Total amount will be Rs.136800/-
After special discount, the final amount to be paid is Rs.110000/- (If settled on or before 10th Nov.2016)
They have wilfully forgotten the 50% waiver agreed. Total Attitude changed, compared to last 4 years. Waiting for a positive note on this issue.
[protected]@mvcindia.com
RENJITH