Audi India — car defects

Address:

Mumbai City, Maharashtra, 400057

Dear Mr.Ansari,

This email to you is a last resort effort

I bought an A3 in May 2017.

Initially while I paid for the mud flaps, mats etc; the car was delivered without these accessories, as they were unavailable. No problems, I am in marketing too and can understand that some things are beyond our control.

Thereafter there was a heavy downpour in july and the car had a problem with the flywheel. There was a lot of to and fro and finally in November this was replaced after keeping the car at the service station for a fortnight

My car in the last 1 year has had 3 punctures. (sorry to say my husband’s Mercedes Benz bought in 2015 still does not have a single puncture issue).

Yesterday my car would not start. I was out of town and my driver was jittery as some family member had to be taken to the hospital….Pheww

I called the helpline no [protected] at 9.20 with a promise that someone will call me in next 10-15min. No call back .

Later my sister read on the dashboard that the brake needs to be pressed, as the battery is out of charge.

I called the Kalina service centre who advised that the car be brought back for a check up . I serviced the car on 5th Ma 2018.

I now called the service centre as since morning they had no time to revert to me what they are doing about MY CAR.

I have a few questions:-

Did I pay Rs.45lacs for a car which is so UNRELIABLE?

Am I one of those customers who ended up getting an imperfect piece or something where checks and controls were missed out?

Did I make a mistake of buying an Audi instead of a Benz, as recommended by my better half?

I am extremely upset and disappointed with the car and the service from AUDI. I think Audi needs to take the car back and replace or repay the monies taken.

Will appreciate your response

Regards

[protected]@gmail.com