Audi India — complaint against not refunding token amount.

Address:

New Delhi, Delhi, 110012

Respected sir,

Sub. : complain against not refunding token amount.

This is regarding my complain against “zenica cars india pvt ltd” i had booked a audi car on dated 29-april -2018 from zenica cars india pvt ltd. Due to some personal financial urgency’s, i had requested zenica cars india pvt ltd member’s and the director to cancel the booking and refund the money paid to them which is rs. Two lakh. They are saying that the money will not be refundable in any circumstances which they didn’t disclose at the time of booking. Since i did not visit their office at the time of booking, i had not given any consent on any of their clause, but one of their branch co-workers names mr. Gaurav talwar who came for booking and take signed on booking paper but not given any written clause or terms and condition paper, after 2-3 days the receipt or invoice copy of the booking amount received through mail but again i have not received any clause or terms and conditions paper. Also, as i told you that i never received any paper for terms and conditions except the invoice but when i verbally ask for to refund the money 7-8 days back then today on[protected] they send me the clause paper which is not acceptable. I had requested them that the amount paid is not small for me and i have some financial urgency’s due to which i need my money back but they simply refused to refund it. Please advise the course of action?

Sir, i seek your help and request you to kindly register my f. I. R in the subject matter.

For your ready reference i enclose here with
(A) copy of receipt
(B) copy of booking paper

Hope you will do the needful favorably at the earliest.

Thanks and regards
Yours sincerely

Sk arora
B-25 2nd floor, lajpat nagar new delhi -110024
[protected] / jodisearch.[protected]@gmail.com