Aurelia — Ordered beige band collar yarn dyed cotton Kurta on 17 July and made payment through razorpay gateway twice from two different banks.

Website:

Aurelia

Contacted Aurelia TCNS team and sent them screen shots of the payment. Yet the team denies payment and asking me to contact the bank. I don't understand when the screen shots are clear, still they are not able to trace the payment.
These are Payment acknowledgement I received through mail. IDs:
1. FFRGy5zzjBPpNb
17th July 2020
Payed from bank of Baroda
2. Payment Id
FFRPDY7iHfpiDg
Paid On
17th Jul, 2020
Thru ICICI bank.