[Resolved]  Ava Merchandising — Cheating at Ava outlet at Port Blair Air Port

Address:

South Andaman, Andaman and Nicobar Islands

To The Director i/c Ava Merchendise New Delhi Sub: Cheating in the Ava shop at Port Blair Air Port. Dear Sir, I would like to report an incident that happened with me in the Ava outlet at the arrival hall at the Port Blair Air Port on 27.03.14. While flying in Air India flight no AI 787 from Kolkata to Port Blair with my family on 20.03.14 I had own a gift on spilling the cover on your discount coupon. But on arrival I found that the Ava outlet at the Port Blair air port was closed. An air port official advised me to collect the gift at the time of departure with permission of the security. Accordingly on 27.03.14 we visited that shop with the permission of the security after obtaining the Boarding pass, for which we were in a hurry too. We had chosen the product bearing code no 3070 which he agreed to deliver against the payment of Rs 1, 000/-. We then asked for another item with code no 2410 and wanted to know whether that could be got against another prize winning coupon for Rs 1000/- too. The shop keeper then created confusion – once he said it is possible then says no and created a mess, finally he gave the two products for Rs. 2, 989/-. I then asked for the cash memo at least twice but he did not give rather said that was not required as the security would not do anything - tell them that these were purchased from Ava shop. On return to the departure lounge again and after sometime on a thorough checking we found that he actually gave us the item with code no 2409 (JV 3000) instead of the item with code no 2410 (JV X 2550), the cost difference is Rs 590/-. I am sure he deliberately cheated us seeing us in a hurry, it was also his tricks not to give any cash memo so that he cannot be charged later. I reached my home at Guwahati only on 07.04.14 after touring Chennai, Hyderabad and Kolkata, hence the delay in making the complaint. I understand without a cash memo I cannot make any complaint but I would like to inform the authority that the man is a fraud please be cautious. Date: 09.04.14. Yours faithfully, Sd/- (Dilip Kumar Das) Flat No F2, 3rd Fl, Gayatri Apartment, Block 2 Bye Lane No 3, Pahartoli, Kalapahar, Guwahati 18. E-mail Id: [protected]@hotmail.com.