Ava Merchandising — Hottech Headphone not working.

Keertan Patel

from Bengaluru, Karnataka

Address:

Thane, Maharashtra, 400606

I bought Hottech headphone in Nov from Mumbai Airport Terminal-2
But from last few days it stopped working. Tried everything to get it run but of no use.
Requesting you to get this replaced.
Please tell me the procedure of replacement.
Will I be directly able to replace it at Airport ??

Regards,
Keertan.
email id: [protected]@gmail.com -
mobile no. : [protected]

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Comments

f g

from Mumbai, Maharashtra

they have a proud marketing slogan saying that AVA is available only at airports. THIS in itself is negative for customers, that means the customer is inconvenienced at a scale never seen before. the customer cannot go inside the airport unless he has a valid airline ticket .
the AVA sales executive gives assurances that they will come outside and meet you for replacement, which is far from the truth.
Can AVA bring the whole shop outside the airport in case the customer doesn't have his choice from the limited choice he brings outside the airport ?
At this time the customer starts to panic as it happened to me, and wonders if he will get his money back .. AVA sneakily smiles and says "NO MONEY BACK EVEN IF CUSTOMER IS NOT SATISFIED"