Avanse Financial Services — delay in education loan sanction

Hi, i have applied for abroad education loan in avanse, they told that the loan will be sanctioned within 2 or 3 days. But it has been almost 1 month, but they haven't told me anything yet. I have submitted all the documents they asked for. I had applied for 37l loan, they told that i'm not eligible for 37l though i'm submitting 70l worth property as collateral. They finally accepted to provide 28l with a condition that i need to pay 18 months interest before the loan gets disbursed, i was even ready for that. But still they are telling that they have sent a mail to mumbai branch, they didn't get reply from there. I have completed all the procedures to go abroad. Now i'm not understanding what to do.
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