Avanse Financial Services — incorrect process structure, bad customer poc

Address:Mumbai City, Maharashtra, 400052

I applied for an education loan for my brother. I was given a checklist for all my documents which were submitted on time. While processing loan they declined loan for a document related to my father, which was never told about when my application started not even stated in the checklist. I already told well in advance regarding my family history, and my parent separation. However they made it mandatory in the last stage of processing and declined clearance.
This is very unprofessional and wasted more than a week's time.
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    Mumbai
    Maharashtra
    India
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