From the Avanse payment statement against my loan (loan ac KOL/000816) I found that three repayments that I had made - 3lac 20k, 2 lac and 1lac 50k are missing.
From the past three months, I have requested them multiple times over calls and emails to update those three payments and provide me the loan foreclosure letter mentioning the outstanding amount so that I can pay that and close my loan.
Despite of multiple requests in their email ids as well as the email id provided for grievance, there has been no response from their end. There has been no point of contacts provided who can acknowledge my request. My parents and I have had conversations multiple times with my point of contacts in Kolkata but there has been no help. I also emailed to escalate but there has been absolutely no response.
I am worried about my loan account and want to close it ASAP as it charges a high interest rate of 14.5 percent interest.
Thanks,
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