Aviva Life Insurance Company India — Service Not received.

Address:	New Delhi, Delhi, 110085
Website:	www.sirradeals.com

This is to convey that in 2015 I was intimated on phone that being a customer of having fine records of transaction with HDFC Credit Card, my name was selected for a Holiday package. There were several calls on my phone which were to describe attractive offers as well as guarantee of fine services.
Knowing that this package is linked with a well established name like HDFC, I was dead sure for any bad experience. I agreed and Rs.7999/ were deducted from my HDFC Card.
This year we wanted to avail the facility and called the customer care about the other procedures and whatever I was advised I did that, filled the forms and sent D/D of Rs.499/ to them. Simultaneously I sent them an e-mail too.
There was no response, still at this moment there is no return mail from the sales department by which I could not the state of my reservation of hotels. I made several phone calls to them, but it seems the lady at the reception has been strictly instructed to not to reveal names of the higher officers/in-charge or give their phone number to contact. She everytime said that she would forward my mail to the higher authority.

Today is 4th October and we will be reaching Haridwar and there is no trace of any reply from this place as to whether my hotel has been booked or not at Mussoorie.
When I rang to the sales/customer care, The lady talked in very suspicious manner and told me that my last date has expired though the last date of sending my request was 10th October.

I got suspicious about the deal and when I went through internet I got to read several complaints against this Sirra Deal company. Since I have no time to rely any more on this Sirra, I am getting my hotels booked in Haridwar, Dehradoon and Mussoorie through Goibibo.

I therefore request your company to cancel the deal and refund the whole amount of Rs.7999/ and Rs.499/.-
Their address is :

198, Pocket D-16,
Sector - 3, Rohini
New Delhi 110085