Axis Bank — [protected] refund my money 2000 usd

This is very urgent since i’m into a medical emergency
This is reg 45249720 in which axis bank has debited my forex card for 2000 usd but i didn’t receive cash from atm
I’m into a medical emergency and need immediate money. @axisbank please understand this critical situation. Refund my money 2000 usd today.

I’m approaching axis bank through multiple emails but no resolution. Axis customer care always gives false commitments that they are working on it. It has been more than 6 days and i’m short of money.