Axis Bank Credit Card — No advance intimation about the bill of Credit card due bill till the last date of payment

 
7 Reviews
India
 Phuleswari Narzary
Please resolve the issue of negligency of the Axis bank representative, I have paid bill amount of 12000/- (Twelve thousand rupees) which I have incurred, but still axis bank representative asking by sms to pay amount of Rs.2421/-. I 've not understood the situation. What's going on please investigate the issue. On the other hand the bank did not inform me in advance for payment but I have paid the amount in advance. Then also they have again asked me to pay the amount of 2421/-.
Complaint comments  6 Comments     Updated: Share0Tweet0

Comments

Same with me here .Really they dont send statement in time else some one call their customer care .

Even They dont have online portal for tracking individual 's account .

Most dissappointing thing happened with me is when I had applied Gold plus card i was being told to get free return flight voucher for which I have already sent them booking request .But till now they did n't respond on this matter ,when I called Custome care they commited me to call within two days but its already few weeks passed off .


I would like to suggest new applicants not to go for this Bank credit card to until they prove themselves as a good service provider.
I applied for an Axis Bank credit card about 9 months ago,got it 5 months ago.Made my first purchase in the US for about Rs.48000.I had applied for the 5% auto debit facility which means that I pay 95% and the bank automatically debits 5%.I never got the bill for the month I had spent the money. I paid up about 46000+ which was the 95% amount.This was last month on the 08th sep.The bill due date was 9th.The auto debit did not happen and they charged me 1.5% interest on the amount which was supposed to be automatically debited which was Rs.2440 and increased the amount to Rs.4200+.Their toll free number was not working for a month and i was calling them from Delhi all the time.
Their customer rep. never gave me a solution till today.They never gave me a complaint number and always accepted that it was a system problem.They registered it as an offical complaint on the 26h of sep.,after I had spoken to them from about 01st sep.
Despite of my reminders,they did not auto debit the amount,they never gave a number of a responsible person.Today they increased the amount due to god knows how much amount.
This is the best part,the police say that you sort it out with your bank on your own,they dont want to get into this.When I dont pay up the escalated amount the bank hires a recovery team to get the money.
Now,when they had to auto debit Rs.2440 they did not do it.So the amount due for the next payment becomes Rs.4200+ and they auto debit Rs.210 something which is 5% and carry forwarad the amount to increase at 1.5 %.Does anyone know how to stop this?
Hari Kaul
AXIS BANK KA CREDIT CARD SECTION CHOR HAI SALA SAMAY SE NA BILL BHEJTA HAI.KOI BHI CARD APPLY NA KARE YE SAAB MAA CHOD HAI.
Hi,
Am working in indecomm Global Services as group lead. My id no is BLR/1156.
While am accessing the card in TCS building, Electronic city, the card went inside the machine. I tried calling to customer care and no one is picking the call.

Please suggest what i supposed to do now?

Regards
William
DEAR SIR

THIS IS MY 3 EMAIL MY CREDIT CARD NO IS [protected] IN THE NAME OF KUMAR NAVINCHAND LALKA

MY ADDRESS HAS BEEN CHANGED KINDELY DO THE CORRESPONDENCE TO THE FOLLOWING ADDRESS KINDELY SEND THE ALLSTATEMENT TO GIVEN BELOW ADDRESS KINDDLY DO THE NEEDFULL

KUMARPAL N LALKA
NEAR JAIN TEMPLE PARASWANATH ROAD
NEAR JAIN TEMPLE
GADAG:582103
DEAR SIR,
I AM BISWAJITH SV MY CREDIT CARD NUMBER IS [protected], I MADE A PHONE CALL IN CUSTOMER CARE CALL TRANSFERED TO CREDIT CARD SECTION, I CHECKED UP MY BILL STATEMENT WHICH IS NIT SHOWING IN THE CREDIT CARD STATEMENT THROUGH ONLINE FOR A LONG TIME I USED THIS AXIX BANK CARD, NORMALLY WHEN WE PURCHASE THROUGH ICICI CREDIT CARD & WHEN WE NEED TO SEE THE CREDIT CARD STATEMENT IT CAN, BUT IN AXIS BANK ONLINE ITS NOT MENTIONING, I REPORTED TO CREDIT CARD SECTION NO RESPONSE I WAS IN HURRY ALSO I GIVEN MY NUMBER TO CONTACT ME THEY REFUSED & YOUR SERVICE IS GETTING POOR,
PLEASE CALL ME WHEN YOU GET THE COMPLAINT.

BISWAJITH
[protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    40%
    Complaints
    8460
    Pending
    298
    Resolved
    3290
    phone
    +91 22 2764 8000
    location
    Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
    Axis Bank Credit Card - No advance intimation about the bill of Credit card due bill till the last date of payment