Axis Bank — Abrupt and Unjustified Closure of Savings Account by Axis Bank Request for Intervention

I held a joint savings account with Axis Bank for 14 years (since 2012), which was suddenly closed without any prior notice, citing KYC non-compliance of the second holder. Despite following up for the past 22 days, I have not received any satisfactory clarification on the following serious concerns:
1. 🔴 No Prior Intimation to the First Holder
The account was closed without any prior notice — no post, no email, no phone call, no SMS — to me as the first/primary account holder, despite the bank holding my fully updated contact details.
2. 🔴 Contradictory KYC Closure Reason
The bank cited KYC non-compliance of the second holder as the reason for closure. However, the same second holder has another active savings account at the same branch where his KYC is fully updated. More importantly, if KYC was truly non-compliant, how did the account remain operational for 14 years since 2012?
3. 🔴 Abrupt Closure Without Phased Freezing
As per RBI KYC guidelines, an account must be progressively restricted before outright closure. My account had active transactions just weeks before closure — yet it was shut down abruptly without any intermediate freezing, restriction period, or warning.
4. 🔴 Demand Draft Sent to Wrong Person
Despite being the first/primary account holder, the remaining balance was dispatched by post as a demand draft in the name of the second holder.