[Resolved] Axis Bank — Account blocked resulted in Credit Card Payment delay

Nitin Dhage.

Oct 16, 2022

Address:

Sanket Chaulk , Ahmednagar ,

I am Account holder since more than 15 years. Bank has suddenly blocked my account without any official information from 3rd Oct 22 on account of KYC updation. My KYC was already updated in July 22. They even blocked the payment of their own Credit Card which was due on 5th Oct. After my personal visit to the branch they could not do anything
They suggest ed to make payment through another bank. In this process payment got delayed by 2-3 days. Now I found that they have charged @ Rs4000/- rs fine and interest on my credit card payment which was @ Rs.7000/- This is totally illogical and like a robbery. You have blocked my account, you have blocked credit card payment and you are charging 50 % fine and interest for 2- 3 days delay.

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Nov 23, 2022

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2022

Axis Bank Customer Care's response Hi, we are open to help you! Please share with us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.