Axis Bank — Account closure

Address:

AXIS BANK IP EXTENSION -110092

I am holding a bank account in axis bank branch - ip extension, and i went to the bank and the assistant gave the offer me to open a savings account as i was a student. So i agreed with the assistant because it was a 0 balance account. After a few years when i went back to my hometown and my dad sent me money it got deducted so i tried to enquire with axis bank why my balance got deducted, they told me annual maintenance. One day when i went to the bank to close the account they told me to pay 11k to close the account due to non-maintenance whereas per rbi guidelines there should not any charge for non-maintaining balance.
I am really disappointed with axis bank and especially from the ip extension branch-110092 where the assistant lied to me and made me open an account. He should think that how the student can maintain 10k. I am still not able to close my account due to which it is affecting my cibil score. I kindly request you to look into my matter.