Axis Bank — address update

Address:

Bangalore, Karnataka, 560068

I am user of axis bank salary account for almost four years. Today, 31.05.2018, i went to an axis bank branch for updating my address. The employee there responded with first question telling "who sent you?" it was like i have done some crime. Then i told that i am holding an account and i came for address change. Then he told they have stopped the process of address change and they do not do and if i want to change the address i need to provide a government address proof.

The way he talked was completely unacceptable. Is this the way, a bank talks to their clients.

Address of bank: no. 13, sun arcade, ground & 1st floor, 100 feet ring rd, near central silk board, btm layout 1, bengaluru, karnataka 560068