[Resolved] Axis Bank — against staff behaviour

2 Reviews
Tambaram, Tamilnadu, India
 Bose95 on Jan 19, 2019
Hi team,

We are frustrated with staff working in medavakkam branch, chennai, there is no manager in that bank. I’m having current account in axis bank with swiping machine and went today for cash deposit around 2’o clock. They said can’t deposit today, so use deposit machine. I used machine and while doing machine went out of service amount is not deposit to account and same time amount not returned. I informed to staff to check that, no one taking responsibility to check that, each one saying other name to check. One of staff, her name is deva priya from medavakkam branch, chennai. She is speaking like rowdy, i have query she is staff to trained like speak rude. She is telling ‘go to home branch and deposit amount in that bank, why u came here to deposit’. My query is all axis bank generalised to deposit in anywhere right? Why i have to use home branch only to deposit? Why can’t deposit money in another branch? Daily i’m doing business transactions more than 1 lakh per day. So cannot use saving account and opening current account. I don’t want to condinue my account in this bank. I want to close account and swiping machine. Can you send a persion to dismantle the machine and tell me the procedure to close account. I want to close the account bacuase of your staff deva priya from medavakkam branch, no manager to complaints. If any action is not taken against staff, i’ll file complaints in consumer court. For your kind information today deposited money ₹54900 not yet done. It’s strugged in machine. Have raise the complaints.

Account number: [protected]
Complaint marked as Resolved Feb 19, 2019

Complaint Status

[Jan 19, 2019] Axis Bank customer support has been notified about the posted complaint.
Verified Support
Axis Bank Customer Care's response, Jan 19, 2019
Hi, sorry for the inconvenience. Please DM us your registered contact number and we will get back shortly. Regards, Team Axis Bank.
Updated by Bose95, Jan 21, 2019
Any update on my complaints?
Complaint comments  1 Comment     Updated: Share0Tweet0


Axis Bank Customer Care's response, Jan 21, 2019
Verified Support

Hi, we thank you for bringing this to our notice and are looking into this as we are committed to the best possible service for our customers. We will update you with the status at the earliest. Regards, Team Axis Bank
Axis Bank Customer Care's response, Jan 24, 2019
Verified Support

Hi, as per service request number 48225220, we wish to inform you that the branch has requested to deposit the cash in BNA machine. However, due to technical error cash was stuck in BNA machine and same has been credited to your account. Regards, Team Axis Bank

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    Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
    Axis Bank - against staff behaviour