[Resolved] Axis Bank — against staff behaviour
Tambaram, Tamilnadu, India
BoBose95 on Jan 19, 2019
We are frustrated with staff working in medavakkam branch, chennai, there is no manager in that bank. I’m having current account in axis bank with swiping machine and went today for cash deposit around 2’o clock. They said can’t deposit today, so use deposit machine. I used machine and while doing machine went out of service amount is not deposit to account and same time amount not returned. I informed to staff to check that, no one taking responsibility to check that, each one saying other name to check. One of staff, her name is deva priya from medavakkam branch, chennai. She is speaking like rowdy, i have query she is staff to trained like speak rude. She is telling ‘go to home branch and deposit amount in that bank, why u came here to deposit’. My query is all axis bank generalised to deposit in anywhere right? Why i have to use home branch only to deposit? Why can’t deposit money in another branch? Daily i’m doing business transactions more than 1 lakh per day. So cannot use saving account and opening current account. I don’t want to condinue my account in this bank. I want to close account and swiping machine. Can you send a persion to dismantle the machine and tell me the procedure to close account. I want to close the account bacuase of your staff deva priya from medavakkam branch, no manager to complaints. If any action is not taken against staff, i’ll file complaints in consumer court. For your kind information today deposited money ₹54900 not yet done. It’s strugged in machine. Have raise the complaints.
Account number: [protected]
Complaint marked as Resolved Feb 19, 2019
[Jan 19, 2019] Axis Bank customer support has been notified about the posted complaint.
Verified SupportAxis Bank Customer Care's response, Jan 19, 2019
Hi, sorry for the inconvenience. Please DM us your registered contact number and we will get back shortly. Regards, Team Axis Bank.
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