Axis Bank — Amount debited without authorization and reason

We recently opened an account with Axis Bank and applied for a normal debit card.Account number:653310, Old washermenpet branch.Till now we haven't received anything (welcome letter, cheque book/ debit card, pin number) from the bank.We received only two messages from Axis, first one for account activation and next one is Rs.1770 debit message.When we enquired in the branch, (Mr. Dhanasekar) was not responding properly. They never care about our money. no value for customer service. Simply saying we are activated demat account, Rs.1770 debited for dp charges and need check with customer care.We explained that the savings account opened not dp. Later they said it was deducted for an international debit card.We never applied for such a card, and received nothing from the bank.
Kindly escalate to the necessary team to take action regarding this matter and requesting to help me to get my money back.The Bad thing is there is no mail for indian customer support.