Axis Bank — Amount deducted from my account

Address:

Bangalore, Karnataka

Hi, I have an axis bank account ([protected]) which is more than 6 years old. Today I have noticed that the account is showing up negative balance of rs 2100. I checked the transactions online but there are no transactions indicating the debit. I called up the Axis bank customer care and they told that axis bank charges rs4 per 1000rs transaction (both credits and debits) which no other bank is charging ( I have account with 5 banks) and that sums upto rs200. I asked about the rest of the information and they said that I need to contact the nearest branch in order to get the details. If customer care cannot get the required information, what is the point in having customer care for axis bank? It will be painful if we have to visit branch every time. I don't understand why these kind of debits are hidden in my statement online. If the debits are legal why Axis bank is not showing it to the customers in the statement? Customer care is not at all useful to the customers.