[Resolved]  Axis Bank — amount freezed from my axis bank account

Address:Pune, Maharashtra, 411015

Hi my name is nazia shaikh... I have a savings account with axis bank since 5 yeras now... And i recently took personal loan from axis bank... For which my emi gets deduct from my hdfc bank... Last few mnths i was unable to pay emi on time as my dad was hospitalised and then he passed away i cdnt go to office due to which my salary was affected... I m a single parent alone taking care f my son nd mom... My sep mnths emi was due hence they blkd 6000 from my axis bank account... I requested them as u have blkd it adjust frm there as i m having financial crises they didnt do tht... I somehow managed and made paynent they said it will b released as soon as u make payment but its nt released yet... Due to this my oct mnths emi bounced... And they again freezed 6000 from my account i went everywhere possible everyvdy was we cnt do nythng... Again i somehow arranged nd made payment yesterday... Went to the loan dept showed them the receipt they scanned it also and sd we will send an email it will b done... But still nthng... Wen i called customer care they sd no request on account... Now its diwali again banks will b closed... I have my hard earned 12 k. Thsd or more freezed wid axis bank and they r nt releasing it... If tht is nt released by 10 i dnt have cash to make this mnth emi again... And again if this gets bounced they will say pay this then nly we will release... I m just waiting wid no result r solution... Fed up wid axis bank
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Dec 7, 2018
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Nov 06, 2018
Axis Bank Customer Care's response
Hi, we are here to help ! Please DM us your registered contact details. We will revert shortly. Regards, Team Axis Bank.
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