Axis Bank — amount got debited but merchant says the transaction has been denied

Anusha21281

Aug 31, 2017

Address: Hyderabad, Andhra Pradesh

Website: Taruni.in

I did online shopping through taruni.in site and did net banking payment

But got mail from merchant as

Dear anusha vanam,
This is in regards to your order with reference number 91625 on the merchant website taruni.in.

We are unable to obtain confirmation for the following payment 82497027.

We will get back to you with the latest status of your payment as and when we get confirmation.

What next:

If your payment is failed, please re-visit the merchant website for completing the order.
In case your payment is successful but order is declined by merchant due to delay in getting payment confirmation; we will have the money reversed to your account within 7-10 business days.
In case your payment is successful and confirmation is received without delay, merchant will process your order.
Please quote the below mentioned merchant reference number to your merchant to know the latest status of your order.

For your convenience, we have provided the order details below.

Order information

Merchant website : taruni.in
Date :[protected]:36:46
Merchant reference number : 91625
Ebs payment id : 82497027
Payment amount : 3402.00 inr
Customer name : anusha vanam
Customer email : anushav. [protected]@gmail.com
Status : incomplete
If there are any delays, please quote the above given merchant reference number and contact the merchant taruni.in.

Regards,
Ebs pg team

Please do not reply to this mail. This is a auto generated mail and replies to this email id are not attended.

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Axis Bank customer support has been notified about the posted complaint.

Aug 31, 2017

Updated by Anusha21281 Dear Madam,

Please find the below details from the concern department regarding your transaction.

''The said customer has herself initiated the NEFT payment on[protected]:56:09 and[protected]:52:44, time difference of both payment is 4 Minutes. Off line NEFT request processed on next working days, hence both the payments are debited on 11.07.2016. Hence we are unable to reverse the transaction. kindly ask the sender to settle with beneficiary customer''.

When I first did a transaction, the system gave me an error and said transaction did not happen and no confirmation mail on it

So went ahead and did another transaction to beneficiary

But for the failed transaction, the amount got debited from my savings account