Axis Bank — amount still blocked despite ipo not being allotted

I had applied for reliance nippon amc ipo with application number 8255705 via net banking. On 5th november, i was informed by karvy that i have not been allotted the shares and that the blocked amount (Inr 14868) will be refunded. However, till date, this has not happened and the net banking page is still showing that amount as blocked.

Karvy said that they are following up with axis bank but status has not changed. They claimed that they have already communicated many times with axis bank but nothing has happened so far. I need this resolve at the earliest.