Axis Bank — application for sovereign gold bond from sb account

I have applied for sovereign gold bond on[protected] with scheduled allotment on[protected] from my savings account through online facility and the amount was debited from my account and confirmation from axis epay was obtained.
However no holding certificate is issued till date.

I have reported this to the branch official and no revert till date. Actually the branch officials are unaware that this can be done from personal account

No data as to whom to contact for redressal of this issue
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Axis Bank customer support has been notified about the posted complaint.
Verified Support
Nov 08, 2019
Axis Bank Customer Care's response
Hi, we request you to share your registered contact number for further assistance. Regards, Team Axis Bank
Nov 08, 2019
Updated by rajesh.c.nair
[protected]
Verified Support
Nov 08, 2019
Axis Bank Customer Care's response
Hi, we request you to visit the branch for further assistance. Regards, Team Axis Bank.
Nov 08, 2019
Updated by rajesh.c.nair
Branch officials have no idea about this. can u suggest someone from higher ups ?
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