Axis Bank — Apply a loan from dse bank submit all original documents but no reply from dse as well as bank employee

This side rohit from jalandhar punjab
i apply a lap loan from axis bank we got 2 sanction letters from bank, and said us to submit all orignal documents to bank and they transfer amount within 3 days . but after submit full documents we are looking many officers and dse for our current status but they dont respond us properly,
we already pay many types of fees for it,
now i request bank to close my file refund my money and return my all orignal documents because i am harrased by bank employees as we as dsa .
i dont find any resolve after mailed to nodal officer and no relible response from bank officers
these type of officers give a bad mark on bank name
Bank application id 18040836
case id[protected]
Best regards
Rohit nanda
[protected]