[Resolved]  Axis Bank — apy contribution upgrade

Dear sir,

This is kandregula chaya arunababu (Mob +91-[protected]). I'm suscriber of apy scheme and my monthly contribution was rs.90 (Pension amount: rs. 1000). Now i want to increase my contribution for a pension amount of rs. 5000. As per the regulations of nsdl, i went to axis bank (Apy contribution bank account) for upgradation but bank personnels are advised me that it is a online process under control of nsdl and they can't do it from bank side. Regarding this, i contacted two axis bank branches and they gave me the same response.

Please help me out.
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May 21, 2019
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Apr 18, 2019
Axis Bank Customer Care's response
Hi, we have responded to your concern via DM. Thanks for writing in! Regards, Team Axis Bank.
May 04, 2019
Updated by chayaarun
As per your response, i sent my complaint through direct messaging, but there is no response from axis bank.
Complaint comments 

Comments

Sir last fews days my axis bank account charge cuttiong consaluagated charge cutting now TIP/SCG.VISA.POS. DT. Charge cutting daily. Why this charge apply for with out my infomation cutting.
Regards
Rahul
Axis Bank Customer Care's response, Apr 16, 2019
Verified Support
Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link http://bit.ly/2N8cGCp . Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank
I have an salry account. Now it is 16March 2018 suddenly 1470 rupees deducted from my Acount as consolidated charges for A/c
Please refund
Axis Bank Customer Care's response, Apr 16, 2019
Verified Support
Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link http://bit.ly/2N8cGCp . Please feel free to write back to us in case you have any further queries and we will get back at the earliest.
Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

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