Axis Bank — atm cash failed

Address:North 24 Parganas, West Bengal

I am customer holding a/c no.[protected] at habra branch w. B. My atmtransaction failed at central bank atm centre, ballygunge, kolkata on[protected] at 4-20 (Approx). No money and even no receipt has come but my s/b a/c has been debited of rs.10000. On that day i lodged a complain vide no.1634931 but still now idid not get response. I already met with the manager but no recovery. I used atm debit card.
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Maruti courier rep. rang up to inform that i should collect the cheque book from his office in BHILAD. Is he not expected to deliver it at my residence?

I am 77 years old and can't be travelling that far from Nargol to collect the cheque book .

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