Axis Bank — atm didn't dispense cash

Address:

560066

Date of incident : 01st august 2017
Place of incident : axis bank atm, on whitefield main road, bengaluru, karnataka
Phone number : [protected]

I used my corporation debit card in the machine, typed out my pin and also amount of cash. (3 thousand)
At the time of dispersal of cash from the machine, the atm suddenly switched off and started rebooting for the next 10 min.
I received a msg of cash (3 thousand) being debited to my bank account from the atm.
But i actually didn't get any cash from the atm. The atm totally crashed and i didn't get a refund yet regarding this failure.

Kindly look into this issues asap