[Resolved]  Axis Bank — Atm fraud transaction

Address:

110092

Respected Sir/Madam,

My wife hold a saving account in AXIS BANK (Swasthya vihar branch delhi)
Name: NEHA JAIN
A/c no: [protected].
on 16/09/2016 there was a fraud transaction in my account for Rs:12, 664.22/- & Rs:28.75/- and the bank blocked the debit card due to suspicious transaction.
I got the message in my mobile on 17/09/16 regarding the transaction and i was shocked seeing the message and i ran to my bank and asked why is my account being used by someone else without my consent they verified and said someone has cloned my card and used it some where in china in an ATM which reflects in my statement, i asked the bank when i am india how can they use my debit card which is with me. They where clueless and they did not know how to find a solution and gave me a form to fill and gave me tracking id and said it will take 45days but i said why should wait for the banks mistake which has many loopholes for these kind of fraud transaction but they said only to wait. It is my hard earned saving and all my account is exhausted i am left with no money now. I did give the bank form and other details to cyber cell in Chandni chowk branch but not satisfied with their attitude. I trusted the bank and deposited with axis bank but this happens.
I have attached the bank form with the statement below.
I pray and request to help me get back my money as soon as possible.