[Resolved] Axis Bank — ATM Fraud Transaction

muzik

from Delhi, Delhi

Address:

122001

Hi,
This incident happened on 06/10/16. A fraud transection of 8800 INR happened from my ATM.
I have no idea who did that. The card is in my pocket how anyone can transect the money anyway. There is no response from the bank.
My reference no: 25792699.
They always say that your request is rejected and WE WON'T GIVE YOUR MONEY BACK. I mean whats my fault in that.
And every time I contacted you, you generate a new reference no. and ask for one week. I tired being of visiting your branch and filling forms etc...

I never had such a bad experience from you people and will effect the future relationships is well.

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May 22, 2017

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2016

Axis Bank Customer Care's response Hi,

We are in receipt of your concerns vide mail reference number 13740518 dated October 28, 2016 and will get back to you shortly on your registered email ID.

Regards,
Axis Bank

Nov 16, 2016

Updated by muzik You people are really playing cheap. Why should i suffer if your security is that dumb that anybody can crack that and why to open banks with those insecurities. Your bank is saying that complaint and other things have to done in 7 days. Guys, I did that in 5th day. Still you are saying we cant give back your money.
Ya, sure. Its not your money thats why you are so casual. Lost trust and hope is well.
Now, after 40 days of waiting what you have said is this [censored].

Thanks Axis bank. Really, I don't want to be a part of your bank but my condition is to be with you only for some more time. Otherwise, you have lost your everything. I wish, I can switch account to other banks at least they don't do cheat and they returned the money.

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Comments

Ashoksr12

from Coimbatore, Tamil Nadu

I forgot My security question.I tried to change through through ATM but it says " Sorry we could not process this request".Then i tried to contact Dindigul branch Axis bank they have also no idea about how to change it.

Please reset my security question.My account number is [protected], My registered mobile number is [protected].

Axis Bank Customer Care's response, Nov 2, 2016

Verified Support

Hi Ashok,

Please refer the following link : http://bit.ly/2doISUG for your concerns pertaining to your concerns. For any further assistance, you can call us on our toll free numbers: 1800 209 5577 / 1800 103 5577 or write to us at http://bit.ly/2e7v0O6 from your registered email ID.

Regards,
Axis Bank