Axis Bank — ATM has not disbursed complete cash

Address:	144001
Website:	axisbank.com

Hello, i sandeep kumar, am a account holder of AXIS BANK and had done ATM transaction and asked ATM withdrawal of 10, 000rs on 23/03/17 at 2 30 pm from axis bank ATM at jalandhar. But ATM disbursed 19*500 rupee note instead of 20 notes, and i received 9500 rs cash but when i received message it was showing that i have received 10000 rs . I did complaint about the transaction to nearby bank in 15 mins and i also logged online complaint vide num [protected], both assured me that my money will be returned in next 7 days. but when even after 15 days my money didnt came, i called the online inquiry and asked about it they said my complaint has been closed because according to their verification i have received 10000. So i visited bank today to ask them about it, they also said that i have received amount in full.
Now i havent received the money but how can i prove that ATM did not disburse complete amount. Machine do not speak and No accountable person from bank was there, to whom i can show the gross miscalculation of ATM. Bank has denied my claim and i am standing helpless. No one is sharing transaction detail ie. how much notes are disbursed by ATM as they were from new packet so all were in serial num.

I know amount is small and i am making huge fuss about it but it was my hard earned money. more over bank should be accountable to customers.