Axis Bank — Attitude complaint / Telephone verification not done

Address:

Kolkata, West Bengal, 700101

Hi All,

I had called up Axis bank on 09/12/2016 at 15:13 to discuss about my credit card which was going to be reissue .
I spoke to Salice Mercy on the phone who did not ask me any verification questions and went on with my query. I had not gone through any kind of telephone verification either.
Salice Mercy was very unhelpful and did not show any kind of interest in the customers query. I wasted to ensure that my correspondence address had been updated correctly however she did not even check my address properly and gave me misleading information that the change of address would show up after 5 working days.
I have just changed my address online now and was advised that the changes will show up in 2 day.